Who we are

Our cutting edge research and content helps companies turn customers into raving fans. With unparalleled events that connect industry leaders we are the not-so-secret business development partner you need to drive brand loyalty and growth.

Our focus


We function across all industries and focus on four core sectors of Customer Management.


Featured sector advisors


Our research, reporting and industry events are guided by practitioner leaders in each sector.

SERVICE
DESIGN

Vinod Varma
VP, Global Head of Service Design
American Express Global Business Travel

CUSTOMER
EXPERIENCE

Jeanne Bliss
President
Customer Bliss

CUSTOMER
DELIVERY

Michael Pezzicola
Head of Operations - Expansion, Google Express
Google

CUSTOMER
CONTACT

Becky Ploeger
VP, Customer Care
PetSmart

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