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	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-surveys-in-the-experience-economy-a-globa/</loc>
		<lastmod>2009-08-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/introduction-to-performance-measurement-and-contro/</loc>
		<lastmod>2009-08-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/press-releas/</loc>
		<lastmod>2009-08-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/five-steps-for-reinventing-your-customer-service-a/</loc>
		<lastmod>2009-08-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/inside-the-walls-of-cisco-the-end-to-end-customer/</loc>
		<lastmod>2009-08-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-ceo-drives-the-brand/</loc>
		<lastmod>2009-08-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/groundbreaking-call-center-research-report-on-appl/</loc>
		<lastmod>2009-08-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-with-advisory-board-member-john-cushma/</loc>
		<lastmod>2009-08-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-guarantee-non-results-drucker-management-le/</loc>
		<lastmod>2009-08-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/a-painless-look-at-using-statistical-techniques-to/</loc>
		<lastmod>2009-08-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/an-interview-with-brand-bubblist-john-gerzema/</loc>
		<lastmod>2009-08-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-best-place-for-a-reality-check/</loc>
		<lastmod>2009-08-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/apple-leads-in-customer-satisfaction-for-tech-supp/</loc>
		<lastmod>2009-08-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-key-to-making-your-voice-of-the-customer-actio/</loc>
		<lastmod>2009-08-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-with-paul-greenberg-on-voice-of-the-soci/</loc>
		<lastmod>2009-08-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/using-new-media-to-listen-to-customers/</loc>
		<lastmod>2009-08-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-produce-innovation-creating-the-entrepreneu/</loc>
		<lastmod>2009-08-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/winning-true-customer-loyalty-and-trust-in-a-reces/</loc>
		<lastmod>2009-08-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-inevitable-battle-between-required-change-and/</loc>
		<lastmod>2009-08-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/six-sigma-may-be-dangerous-to-your-call-center/</loc>
		<lastmod>2009-09-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-centricity-at-marriott-roy-barnes-on-what/</loc>
		<lastmod>2009-09-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-with-crm-blogger-and-industry-expert-est/</loc>
		<lastmod>2009-09-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/leveraging-customer-feedback-for-profit-advances-i/</loc>
		<lastmod>2009-09-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-feedback-is-a-two-way-speech/</loc>
		<lastmod>2009-09-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/it-takes-eq-not-just-iq-to-work-in-a-call-cente/</loc>
		<lastmod>2009-09-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-you-don-t-know-about-social-media-for-busines/</loc>
		<lastmod>2009-09-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-bottom-line-impact-of-customer-centricity/</loc>
		<lastmod>2009-09-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/home-based-agents-expanding-your-talent-pool-and-r/</loc>
		<lastmod>2009-09-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/connecting-with-your-customer-on-and-emotional-le/</loc>
		<lastmod>2009-09-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/information-technology-the-alcatraz-of-the-custome/</loc>
		<lastmod>2009-09-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-employee-engagement-at-infocision-a-ca/</loc>
		<lastmod>2009-09-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-recruiting-the-keys-to-candidate-sourc/</loc>
		<lastmod>2009-09-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/using-integrated-voice-response-ivr-to-gauge-custo/</loc>
		<lastmod>2009-09-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/achieving-roi-with-eq-managing-the-call-center-wit/</loc>
		<lastmod>2009-09-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interactive-voice-response-ivr-design-and-the-call/</loc>
		<lastmod>2009-09-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-movie-scene-every-manager-should-see-if-you-wa/</loc>
		<lastmod>2009-09-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/leveraging-the-balanced-scorecard-for-your-call-ce/</loc>
		<lastmod>2009-09-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-results-proven-positive-coach-approach-to-incr/</loc>
		<lastmod>2009-09-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-proof-is-in-the-pudding-the-customer-centric-r/</loc>
		<lastmod>2009-09-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/piloting-vs-speculating-pilot-driven-innovation-ma/</loc>
		<lastmod>2009-10-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/best-practices-in-call-center-recruitment-stop-try/</loc>
		<lastmod>2009-10-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-business-case-for-ivrs-and-automated-speech-re/</loc>
		<lastmod>2009-10-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/steve-brubaker-on-call-center-talent-management-an/</loc>
		<lastmod>2009-10-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-workplace-wellness-a-case-study/</loc>
		<lastmod>2009-10-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-business-case-mate-for-customer-centricity/</loc>
		<lastmod>2009-10-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-death-of-social-crm-musings-from-a-cto/</loc>
		<lastmod>2009-10-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/average-handle-time-an-antiquated-call-center-metr/</loc>
		<lastmod>2009-10-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/allan-leighton-on-the-characteristics-of-the-best/</loc>
		<lastmod>2009-10-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/a-small-effort-is-all-it-takes-to-deliver-jaw-drop/</loc>
		<lastmod>2009-10-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-media-challenges-employment-law-and-complia/</loc>
		<lastmod>2009-10-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/tim-searcy-answers-the-call-at-the-2009-american-t/</loc>
		<lastmod>2009-10-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/execution-and-innovation-in-large-companies/</loc>
		<lastmod>2009-10-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/southwest-airlines-and-case-mate-on-leveraging-soc/</loc>
		<lastmod>2009-10-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customers-not-vendors-need-to-steer-social-busines/</loc>
		<lastmod>2009-10-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/sahar-hashemi-on-innovation/</loc>
		<lastmod>2009-10-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/clara-shih-suits-up-sales-and-marketing-for-the-fa/</loc>
		<lastmod>2009-10-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-mgmt-iq-advisory-board-panel-what-do-cust/</loc>
		<lastmod>2009-10-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/never-ever-ever-hire-grade-b-or-c-people-in-your-m/</loc>
		<lastmod>2009-10-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-business-case-mate-for-social-media/</loc>
		<lastmod>2009-10-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/stop-obsessing-about-the-job-satisfaction-and-cust/</loc>
		<lastmod>2009-10-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-sweet-mix-of-customer-experience-and-branding/</loc>
		<lastmod>2009-11-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-it-takes-to-lead-it-s-not-being-loud/</loc>
		<lastmod>2009-11-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/running-government-like-a-business-things-we-wish/</loc>
		<lastmod>2009-11-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/service-level-targets-one-size-doesn-t-fit-all/</loc>
		<lastmod>2009-11-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/a-solution-to-the-social-media-call-center-conundr/</loc>
		<lastmod>2009-11-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/psych-don-t-send-callers-to-the-web-site/</loc>
		<lastmod>2009-11-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-end-of-the-three-martini-lunch-with-social-med/</loc>
		<lastmod>2009-11-17T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/six-pay-raise-alternatives-for-the-call-center/</loc>
		<lastmod>2009-11-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/beware-the-holiday-turkey-a-cautionary-tale-for-ca/</loc>
		<lastmod>2009-11-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/beyond-traditional-surveys-speech-analytics-taps/</loc>
		<lastmod>2009-11-23T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-service-in-the-travel-industry-flying-hig/</loc>
		<lastmod>2009-11-24T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-centers-and-the-zero-sum-game-a-loser-s-menta/</loc>
		<lastmod>2009-11-24T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/in-the-shoes-of-the-zappos-call-center/</loc>
		<lastmod>2009-11-30T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/increasing-csr-productivity-and-with-coach-joe-gil/</loc>
		<lastmod>2009-12-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/enhancing-complaint-handling-operations-to-measura/</loc>
		<lastmod>2009-12-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-great-equalizer-twitter-savant-barry-dalton-on/</loc>
		<lastmod>2009-12-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-zappos-csrs-have-a-smile-in-their-voice-an-int/</loc>
		<lastmod>2009-12-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-turn-the-call-center-into-a-meaningful-mark/</loc>
		<lastmod>2009-12-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/speech-analytics-technology-the-ultimate-sat-test/</loc>
		<lastmod>2009-12-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/earning-the-right-to-grow-and-prosper-five-decisio/</loc>
		<lastmod>2009-12-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/improving-customer-experience-and-call-center-time/</loc>
		<lastmod>2009-12-10T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/average-handle-time-is-it-for-you/</loc>
		<lastmod>2009-12-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/panel-on-managing-social-media-in-the-call-center/</loc>
		<lastmod>2009-12-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/a-call-center-holiday-wish-list/</loc>
		<lastmod>2009-12-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/five-answers-every-ceo-should-want-to-know-about-c/</loc>
		<lastmod>2009-12-17T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-meaning-is-the-message-the-end-of-mad-men-push/</loc>
		<lastmod>2009-12-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/three-ways-to-bring-the-call-waiting-times-under-c/</loc>
		<lastmod>2009-12-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/thank-god-it-s-monday-how-to-create-a-workplace-th/</loc>
		<lastmod>2009-12-22T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/a-call-center-holiday-story/</loc>
		<lastmod>2009-12-23T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/tiger-woods-falls-will-your-high-performing-call-c/</loc>
		<lastmod>2010-01-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/transform-your-call-center-into-a-value-performanc/</loc>
		<lastmod>2010-01-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-new-years-resolutions-a-two-sided-coin/</loc>
		<lastmod>2010-01-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/are-you-asking-and-answering-the-right-questions/</loc>
		<lastmod>2010-01-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-preferred-channel-best-buy-cuts-call-center-co/</loc>
		<lastmod>2010-01-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-with-customer-service-extraordinaire-kri/</loc>
		<lastmod>2010-01-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/behind-the-cloud-an-interview-with-salesforce-com/</loc>
		<lastmod>2010-01-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/does-average-handle-time-aht-have-a-place-in-the-m/</loc>
		<lastmod>2010-01-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/five-ideas-for-motivating-and-engaging-your-call-c/</loc>
		<lastmod>2010-01-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-upc-story-an-interview-with-customer-experienc/</loc>
		<lastmod>2010-01-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/resurgence-of-six-sigma-in-the-call-center-decrea/</loc>
		<lastmod>2010-01-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-calls-customers-want-to-get-outbound-ivr/</loc>
		<lastmod>2010-01-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/six-gates-your-call-center-outsourcer-must-pass-th/</loc>
		<lastmod>2010-01-19T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-four-steps-you-must-take-to-create-the-future/</loc>
		<lastmod>2010-01-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/counter-intuitive-thinking-about-absenteeism-and-t/</loc>
		<lastmod>2010-01-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-unintended-call-center-consequences-of-the-kpi/</loc>
		<lastmod>2010-01-25T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/sales-trainer-and-management-speaker-duane-cashin/</loc>
		<lastmod>2010-01-26T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/drucker-s-fundamental-business-decisio/</loc>
		<lastmod>2010-01-27T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/does-average-handle-time-aht-have-a-place-in-the/</loc>
		<lastmod>2010-02-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/judy-mckee-wakes-up-the-call-center-industry/</loc>
		<lastmod>2010-02-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-loyalty-connection-why-your-customers-satisfac/</loc>
		<lastmod>2010-02-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/producing-innovation-a-systems-approach/</loc>
		<lastmod>2010-02-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/five-key-steps-to-become-a-valuable-asset-to-you/</loc>
		<lastmod>2010-02-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-with-joseph-jaffe-author-of-flip-the-fun/</loc>
		<lastmod>2010-02-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/queuing-assumptions-for-call-centers/</loc>
		<lastmod>2010-02-10T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/making-meetings-producti/</loc>
		<lastmod>2010-02-10T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/average-handle-time-the-good-the-bad-and-the-ugly/</loc>
		<lastmod>2010-02-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/kill-dead-air-at-the-call-center-it-s-murder-but/</loc>
		<lastmod>2010-02-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/six-steps-to-service-improvement/</loc>
		<lastmod>2010-02-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/unpacking-call-center-average-handle-time/</loc>
		<lastmod>2010-02-19T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-great-equalizer-twitter-savant-barry-dalton-o/</loc>
		<lastmod>2010-02-22T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/when-ivr-turns-into-the-blind-canyon-with-no-way-o/</loc>
		<lastmod>2010-02-23T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/starship-enterprise-needs-both-captain-kirk-and-mr/</loc>
		<lastmod>2010-02-24T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/tim-searcy-ceo-of-the-ata-addresses-the-latin-amer/</loc>
		<lastmod>2010-02-24T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-call-center-a-rose-by-any-other-name/</loc>
		<lastmod>2010-02-25T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/hiring-gen-y-ers-innovation-and-bringing-call-cent/</loc>
		<lastmod>2010-02-26T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-create-walk-through-fire-customer-loyalty-t/</loc>
		<lastmod>2010-03-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-develop-strategy/</loc>
		<lastmod>2010-03-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/liberty-and-the-pursuit-of-insurance-industry-call/</loc>
		<lastmod>2010-03-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/creating-a-career-path-for-the-seasonal-student/</loc>
		<lastmod>2010-03-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-with-seasoned-call-center-industry-exper/</loc>
		<lastmod>2010-03-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-do-gwen-stefani-roger-federer-and-jennifer-lo/</loc>
		<lastmod>2010-03-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/tested-methods-for-reducing-absenteeism-in-the-cal/</loc>
		<lastmod>2010-03-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-world-watches-as-the-toyota-production-system/</loc>
		<lastmod>2010-03-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-call-center-power-player-panel-social-media-an/</loc>
		<lastmod>2010-03-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-call-center-power-player-panel-outsourcing-and/</loc>
		<lastmod>2010-03-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-call-center-power-player-panel-social-media-and/</loc>
		<lastmod>2010-03-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/understanding-irrational-customer-behavior-and-som/</loc>
		<lastmod>2010-03-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/harvard-professor-ranjay-gulati-warns-the-call-cen/</loc>
		<lastmod>2010-03-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-drucker-on-business-ethics-can-teach-you-abou/</loc>
		<lastmod>2010-03-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-all-the-buzz-around-refractive-dialer-upping-t/</loc>
		<lastmod>2010-03-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-unintended-consequences-of-social-media-part-1/</loc>
		<lastmod>2010-03-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/next-generation-call-center-technology-for-the-nex/</loc>
		<lastmod>2010-03-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-mouse-cages-the-customer-with-entrapping-call/</loc>
		<lastmod>2010-03-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-business-with-dr-natalie-petouhoff-and-kath/</loc>
		<lastmod>2010-03-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/gobbledygook-be-gone-it-s-time-for-clear-communica/</loc>
		<lastmod>2010-03-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-in-the-call-center-power-player-panel-series-i/</loc>
		<lastmod>2010-03-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/accounting-for-presenteeism-in-call-center-plannin/</loc>
		<lastmod>2010-03-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/working-in-a-call-center-made-me-fa/</loc>
		<lastmod>2010-04-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-call-center-power-player-panel-outsourcing-an/</loc>
		<lastmod>2010-04-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/unleashing-excellence-what-outstanding-call-center/</loc>
		<lastmod>2010-04-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/is-attracting-top-talent-in-the-call-center-an-oxy/</loc>
		<lastmod>2010-04-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/steering-social-media-and-comcast-through-a-custom/</loc>
		<lastmod>2010-04-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ceo-underperforms-in-call-center-on-reality-show-u/</loc>
		<lastmod>2010-04-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-with-sandra-levesque-of-reservations-for/</loc>
		<lastmod>2010-04-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-incivility-on-the-rise-four-ways-to-st/</loc>
		<lastmod>2010-04-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/using-voice-of-the-customer-to-drive-culture-chang/</loc>
		<lastmod>2010-04-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-happens-in-vegas-doesn-t-stay-in-vegas-rob-ca/</loc>
		<lastmod>2010-04-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-week-producer-interviews-customer-mana/</loc>
		<lastmod>2010-04-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-new-school-of-thought-on-quality-in-the-call/</loc>
		<lastmod>2010-04-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/unleash-the-creative-power-of-your-call-center/</loc>
		<lastmod>2010-04-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/picking-people-systematically-matching-strengths-w/</loc>
		<lastmod>2010-04-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/frank-eliason-comcast-case-study-at-call-center-su/</loc>
		<lastmod>2010-04-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/a-non-mathematical-approach-to-basic-forecasting/</loc>
		<lastmod>2010-04-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/advice-for-contact-centers-in-the-health-care-over/</loc>
		<lastmod>2010-04-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/lessons-learned-from-operating-in-a-globally-sourc/</loc>
		<lastmod>2010-04-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/linking-behaviorial-coaching-to-metrics-to-drive-p/</loc>
		<lastmod>2010-04-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/inspiring-motivation-through-workplace-wellness/</loc>
		<lastmod>2010-04-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/operationalizing-social-media-and-the-end-of-analy/</loc>
		<lastmod>2010-05-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-with-cisco-at-nyc-ata-event/</loc>
		<lastmod>2010-05-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/building-a-modern-call-center-from-the-ground-up-t/</loc>
		<lastmod>2010-05-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-new-school-of-thought-on-improving-customer-sa/</loc>
		<lastmod>2010-05-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/creating-a-dialogue-the-importance-of-branding-thr/</loc>
		<lastmod>2010-05-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/effective-management-toolkit-how-to-conduct-an-eff/</loc>
		<lastmod>2010-05-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/does-a-slow-growth-economy-affect-service-levels/</loc>
		<lastmod>2010-05-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/7-steps-to-a-value-driven-call-center-culture/</loc>
		<lastmod>2010-05-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-arizona-reminds-us-about-contact-center-outso/</loc>
		<lastmod>2010-05-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/effective-management-toolkit-creating-a-motivating/</loc>
		<lastmod>2010-05-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-you-don-t-know-about-call-volume-forecasting/</loc>
		<lastmod>2010-05-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/paula-klee-addresses-contact-center-culture/</loc>
		<lastmod>2010-05-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/putting-the-pedal-to-the-metal-on-social-business/</loc>
		<lastmod>2010-05-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/command-and-control-in-governmental-contact-center/</loc>
		<lastmod>2010-05-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-flaws-with-women-in-leadership/</loc>
		<lastmod>2010-05-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-customer-experience-is-your-brand/</loc>
		<lastmod>2010-05-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/first-ever-live-stream-of-call-center-week-from-ca/</loc>
		<lastmod>2010-05-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/data-driven-social-crm/</loc>
		<lastmod>2010-05-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/so-fresh-and-so-clean-the-importance-of-first-impr/</loc>
		<lastmod>2010-05-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-for-entries-categories-announced-for-the-2010/</loc>
		<lastmod>2010-05-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-most-costly-incentive-mistakes/</loc>
		<lastmod>2010-05-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/effective-management-toolkit-how-google-retains-to/</loc>
		<lastmod>2010-05-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/paul-greenberg-talks-hegel-crm-and-emotional-custo/</loc>
		<lastmod>2010-05-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/corporate-wellness-it-s-not-a-program-it-s-a-cultu/</loc>
		<lastmod>2010-05-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/primum-non-nocere-above-all-do-no-ha/</loc>
		<lastmod>2010-06-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-listen-to-customer-sentiment/</loc>
		<lastmod>2010-06-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-l-word-loyalty/</loc>
		<lastmod>2010-06-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-zappos-interview-ceo-tony-hsieh-on-his-new-bo/</loc>
		<lastmod>2010-06-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/drucker-s-surprising-view-of-corporate-social-resp/</loc>
		<lastmod>2010-06-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-five-insights-of-emotional-intelligence-in-cus/</loc>
		<lastmod>2010-06-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/randy-saunders-of-cincom-knows-the-value-of-differ/</loc>
		<lastmod>2010-06-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/david-vap-chief-solutions-officer-for-rightnow-ta/</loc>
		<lastmod>2010-06-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/david-vap-chief-solutions-officer-for-rightnow-tal/</loc>
		<lastmod>2010-06-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/power-to-the-people-how-absa-bank-empowered-its-pe/</loc>
		<lastmod>2010-06-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/hospitals-don-t-call-me-patient-call-me-customer/</loc>
		<lastmod>2010-06-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/dawn-s-marketing-team-plays-a-starring-role-in-bp/</loc>
		<lastmod>2010-06-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/meritocracy-part-1-world-cup-fever/</loc>
		<lastmod>2010-06-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/delighting-call-center-customers-and-turning-a-pro/</loc>
		<lastmod>2010-06-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/providing-stellar-customer-service-and-turning-a-p/</loc>
		<lastmod>2010-06-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-collaboration-in-the-enterprise-the-heart-a/</loc>
		<lastmod>2010-06-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-contagious-culture-of-the-the-scooter-store-an/</loc>
		<lastmod>2010-06-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-bp-story-has-great-lessons-for-the-customer-ex/</loc>
		<lastmod>2010-06-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-cost-of-a-no-show/</loc>
		<lastmod>2010-06-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/teleflora-scratches-the-surface-of-the-social-crm/</loc>
		<lastmod>2010-06-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/john-jantsch-author-of-the-referral-engine-gets-yo/</loc>
		<lastmod>2010-06-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-service-starts-with-your-staff/</loc>
		<lastmod>2010-06-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/leveraging-social-business-strategy-for-a-more-agi/</loc>
		<lastmod>2010-06-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-art-of-the-conversation-and-how-to-build-trust/</loc>
		<lastmod>2010-06-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/darryl-flores-ignites-a-new-age-in-call-center-per/</loc>
		<lastmod>2010-07-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/b2b-social-crm-for-software-vendors-and-the-lifecy/</loc>
		<lastmod>2010-07-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-s-your-inspiration-to-care-for-customers/</loc>
		<lastmod>2010-07-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/hey-shut-up-and-listen-please/</loc>
		<lastmod>2010-07-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/harnessing-selection-science-to-optimize-call-cent/</loc>
		<lastmod>2010-07-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/thank-god-it-s-monday-at-the-call-center/</loc>
		<lastmod>2010-07-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-a-chief-customer-officer-is-good-for-companies/</loc>
		<lastmod>2010-07-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-you-need-a-social-business-customer-care-strat/</loc>
		<lastmod>2010-07-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-experience-happens-in-the-contact-center/</loc>
		<lastmod>2010-07-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/go-green-with-the-help-of-home-based-agents/</loc>
		<lastmod>2010-07-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/turning-customer-satisfaction-into-profit/</loc>
		<lastmod>2010-07-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/training-critical-for-contact-center-efficiency/</loc>
		<lastmod>2010-07-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/apple-s-antenna-gate-tomorrow-s-innovation-with/</loc>
		<lastmod>2010-07-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-with-the-godfather-of-customer-complain/</loc>
		<lastmod>2010-07-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customers-in-control/</loc>
		<lastmod>2010-07-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-road-to-recovery-will-be-paved-with-good-inten/</loc>
		<lastmod>2010-07-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-zen-of-customer-service/</loc>
		<lastmod>2010-07-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/challenges-for-call-centers-in-the-financial-indus/</loc>
		<lastmod>2010-07-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/does-a-bad-economy-affect-service/</loc>
		<lastmod>2010-07-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/empowering-the-call-center-customer-by-empowering/</loc>
		<lastmod>2010-07-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/building-a-consensus-reality/</loc>
		<lastmod>2010-07-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/peter-drucker-s-favorite-leadership-boo/</loc>
		<lastmod>2010-08-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/quit-treating-your-contact-center-like-a-manufactu/</loc>
		<lastmod>2010-08-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/answering-the-call-for-corporate-social-responsibi/</loc>
		<lastmod>2010-08-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/tips-for-98-percent-customer-satisfaction/</loc>
		<lastmod>2010-08-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/it-s-about-time-increasing-customer-engagement-thr/</loc>
		<lastmod>2010-08-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/x-raying-your-customer-touch-points-is-your-call-c/</loc>
		<lastmod>2010-08-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/every-on-time-departure-every-bag-and-every-custom/</loc>
		<lastmod>2010-08-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-advantages-of-the-virtual-call-center/</loc>
		<lastmod>2010-08-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/personality-mapping-in-the-call-center-the-next-e/</loc>
		<lastmod>2010-08-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/pricing-in-a-downturn-the-noah-s-ark-of-brands/</loc>
		<lastmod>2010-08-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-management-media-kit/</loc>
		<lastmod>2010-08-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/xsgfzsgz/</loc>
		<lastmod>2010-08-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/using-cloud-computing-technology-in-call-centers/</loc>
		<lastmod>2010-08-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/next-generation-kpi-s/</loc>
		<lastmod>2010-08-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/healthy-staff-healthy-profits/</loc>
		<lastmod>2010-08-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/paul-lang-talks-social-business-strategy/</loc>
		<lastmod>2010-08-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/rightnow-launches-new-cloud-platform/</loc>
		<lastmod>2010-08-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-5-w-s-of-world-class-customer-service-trainin/</loc>
		<lastmod>2010-08-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-satisfaction-surveys-question-1-why-do-yo/</loc>
		<lastmod>2010-08-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/conveying-culture-through-calls/</loc>
		<lastmod>2010-08-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/creating-a-customer-focused-culture/</loc>
		<lastmod>2010-08-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/to-train-or-not-to-train-kicking-your-customer-ser/</loc>
		<lastmod>2010-08-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/a-brief-primer-on-c-sat-and-e-sat-measurement/</loc>
		<lastmod>2010-08-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-satisfaction-surveys-question-2-how-does/</loc>
		<lastmod>2010-08-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-media-opportunity-or-threat/</loc>
		<lastmod>2010-08-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/they-re-listening-to-your-brain/</loc>
		<lastmod>2010-08-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-satisfaction-surveys-question-3-what-is-n/</loc>
		<lastmod>2010-08-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/hurricane-earl-threatens-labor-day-plans/</loc>
		<lastmod>2010-09-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/great-expectations-self-service-automation-and-ivr/</loc>
		<lastmod>2010-09-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/twitter-and-the-new-customer-service/</loc>
		<lastmod>2010-09-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-survival-tips-a-mockcast-with-greg-le/</loc>
		<lastmod>2010-09-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/three-proven-practices-for-tackling-turnover/</loc>
		<lastmod>2010-09-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/net-promoter-score-the-search-for-the-magic-pill/</loc>
		<lastmod>2010-09-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/listen-carefully-as-our-options-have-changed/</loc>
		<lastmod>2010-09-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/vodafone-s-kristin-haynes-on-customer-self-service/</loc>
		<lastmod>2010-09-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-new-hire-training-getting-rookie-reps/</loc>
		<lastmod>2010-09-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/thoughts-on-social-networking-sites-with-iiom-chai/</loc>
		<lastmod>2010-09-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-ways-to-test-your-customer-service-strategy/</loc>
		<lastmod>2010-09-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-disney-lost-then-restored-luster-to-the-magic/</loc>
		<lastmod>2010-09-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-principles-to-developing-yourself-as-a-leader/</loc>
		<lastmod>2010-09-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/right-design-right-a-design-for-six-sigma-expe/</loc>
		<lastmod>2010-09-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-rising-power-of-the-global-call-center-industr/</loc>
		<lastmod>2010-09-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/sitel-s-take-on-the-future-of-call-center-manageme/</loc>
		<lastmod>2010-09-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-contact-center-stories-from-the-dark-side-a-hall/</loc>
		<lastmod>2010-09-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/when-government-meets-customer-management-a-q-a-wi/</loc>
		<lastmod>2010-09-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/hurricanes-tornadoes-blizzards-no-problem-4-cases/</loc>
		<lastmod>2010-09-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/myspace-svp-tish-whitcraft-and-the-impact-of-socia/</loc>
		<lastmod>2010-09-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-summit-rebranded/</loc>
		<lastmod>2010-09-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cincom-and-its-technology-solutions-for-the-contac/</loc>
		<lastmod>2010-09-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/gulf-bank-s-winning-ingredients/</loc>
		<lastmod>2010-09-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/broken-windows-broken-business/</loc>
		<lastmod>2010-09-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/gen-y-doesn-t-want-to-work-in-your-call-center/</loc>
		<lastmod>2010-10-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/zappos-the-real-deal/</loc>
		<lastmod>2010-10-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/structured-vs-unstructured-how-to-get-the-most-out/</loc>
		<lastmod>2010-10-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-two-functions-that-are-the-basis-of-success-in/</loc>
		<lastmod>2010-10-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/17-minutes-with-olga-from-amazon/</loc>
		<lastmod>2010-10-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/response-to-gen-y-doesn-t-want-to-work-in-your-cal/</loc>
		<lastmod>2010-10-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/will-gen-y-and-millenials-work-in-call-centers/</loc>
		<lastmod>2010-10-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/rev-up-your-fcr-rate/</loc>
		<lastmod>2010-10-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-make-the-most-of-your-customer-feedback-dat/</loc>
		<lastmod>2010-10-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6-pieces-of-research-every-customer-service-pro-sh/</loc>
		<lastmod>2010-10-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/all-customers-not-created-equal/</loc>
		<lastmod>2010-10-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-call-center-metrics-that-need-to-be-knocked-off/</loc>
		<lastmod>2010-10-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/elevating-ivr-stop-the-hatred-for-automation/</loc>
		<lastmod>2010-10-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/applying-social-media-to-call-center-recruiting/</loc>
		<lastmod>2010-10-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/butts-in-seats-ways-to-up-agent-adherence/</loc>
		<lastmod>2010-10-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/applying-futurology-to-british-telecom-and-the-cus/</loc>
		<lastmod>2010-10-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/daryl-flores/</loc>
		<lastmod>2010-10-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/voc-tv-creating-a-perfect-customer-experience/</loc>
		<lastmod>2010-10-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/live-from-miami-monday-at-icce/</loc>
		<lastmod>2010-10-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-we-still-need-real-social-media-strategists/</loc>
		<lastmod>2010-10-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-centers-in-the-financial-services-industry/</loc>
		<lastmod>2010-11-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/a-taste-of-customer-management-solutions/</loc>
		<lastmod>2010-11-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/active-vs-passive-listening-in-the-contact-center/</loc>
		<lastmod>2010-11-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-crm-is-overhyped-but-so-what/</loc>
		<lastmod>2010-11-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/hate-the-game-not-the-player-ivr-vs-the-customer/</loc>
		<lastmod>2010-11-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/take-the-ail-out-of-email-in-your-contact-center/</loc>
		<lastmod>2010-11-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/voc-tv-the-language-of-trust-with-michael-maslansk/</loc>
		<lastmod>2010-11-10T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-strategic-tips-on-customer-experience-mapping/</loc>
		<lastmod>2010-11-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/one-more-time-how-do-you-train-employees/</loc>
		<lastmod>2010-11-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/creating-dramatic-results-through-contact-centre-s/</loc>
		<lastmod>2010-11-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/live-audio-session-from-the-international-contact/</loc>
		<lastmod>2010-11-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/money-can-t-buy-a-customer-s-love/</loc>
		<lastmod>2010-11-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/contact-centers-in-asia/</loc>
		<lastmod>2010-11-17T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-health-care-reform-will-affect-crm/</loc>
		<lastmod>2010-11-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/not-just-a-funny-voice-greg-levin-knows-crm/</loc>
		<lastmod>2010-11-19T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-find-your-customer-s-why/</loc>
		<lastmod>2010-11-19T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/i-m-a-contact-center-not-a-cost-center/</loc>
		<lastmod>2010-11-19T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/perfecting-csr-utilization-practices/</loc>
		<lastmod>2010-11-26T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-agents-employees-or-contractors/</loc>
		<lastmod>2010-11-29T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-succeed-in-business-a-peter-drucker-perspec/</loc>
		<lastmod>2010-12-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/8-solutions-for-social-media-enabled-contact-exper/</loc>
		<lastmod>2010-12-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/healthcare-meets-six-sigma-in-the-contact-center/</loc>
		<lastmod>2010-12-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-customer-journey-and-search-for-the-holy-grail/</loc>
		<lastmod>2010-12-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-gain-customer-loyalty-through-culture-and/</loc>
		<lastmod>2010-12-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/7-steps-to-a-contact-center-strategic-plan/</loc>
		<lastmod>2010-12-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-take-your-customer-feedback-program-to-the/</loc>
		<lastmod>2010-12-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/efficiency-effectiveness-measurement-for-call-cent/</loc>
		<lastmod>2010-12-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-media-lessons-for-brands-their-agencies-fro/</loc>
		<lastmod>2010-12-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/pat-this-tsa-vs-the-airline-customer/</loc>
		<lastmod>2010-12-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/empowering-women-in-the-contact-center-and-beyond/</loc>
		<lastmod>2010-12-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-industry-provides-opportunity-within-d/</loc>
		<lastmod>2010-12-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/harnessing-the-trends-in-prepaid-mobiles/</loc>
		<lastmod>2010-12-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ways-to-increase-agent-retention/</loc>
		<lastmod>2010-12-17T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/doing-more-with-less-in-the-call-center-and-the-da/</loc>
		<lastmod>2010-12-17T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-improve-process-management-with-voc-feedbac/</loc>
		<lastmod>2010-12-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-10-customer-service-turn-offs/</loc>
		<lastmod>2010-12-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customers-and-agents-island-of-misfits-or-holiday/</loc>
		<lastmod>2010-12-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-the-world-s-most-reputable-organizations-are-l/</loc>
		<lastmod>2010-12-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/marketing-s-holiday-strategy-customer-service/</loc>
		<lastmod>2010-12-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/10-musts-for-customer-satisfaction-surveys/</loc>
		<lastmod>2010-12-22T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/working-smarter-not-harder-for-process-excellence/</loc>
		<lastmod>2010-12-27T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/1-800-flowers-undercover-boss-draws-wrong-conclusi/</loc>
		<lastmod>2010-12-31T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-top-ten-rules-of-email-etiquette/</loc>
		<lastmod>2011-01-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/working-on-average-handle-time-and-first-call-reso/</loc>
		<lastmod>2011-01-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/thumbplay-preparing-for-the-new-age-customer/</loc>
		<lastmod>2011-01-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/many-happy-returns-and-the-zero-sum-game/</loc>
		<lastmod>2011-01-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/homeshore-vs-offshore-who-will-clinch-the-title-in/</loc>
		<lastmod>2011-01-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/developing-customer-experience-management-strategi/</loc>
		<lastmod>2011-01-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/are-we-teaching-kids-to-be-problem-customers-5-way/</loc>
		<lastmod>2011-01-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-top-5-customer-service-predictions-of-2011/</loc>
		<lastmod>2011-01-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/nyc311-tapping-into-the-pulse-of-the-city/</loc>
		<lastmod>2011-01-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/earning-trust-to-build-long-term-customer-relation/</loc>
		<lastmod>2011-01-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-service-institute-of-australia-director-o/</loc>
		<lastmod>2011-01-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/drucker-and-heroic-leadership/</loc>
		<lastmod>2011-01-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/integrating-speech-analytics-into-your-organizatio/</loc>
		<lastmod>2011-01-17T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/scaling-up-in-the-wake-of-healthcare-reform/</loc>
		<lastmod>2011-01-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/dissing-customers-somebody-do-something/</loc>
		<lastmod>2011-01-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/talking-about-the-weather-does-have-its-purposes/</loc>
		<lastmod>2011-01-19T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-successfully-implement-live-chat-support/</loc>
		<lastmod>2011-01-19T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-compete-in-tough-time/</loc>
		<lastmod>2011-01-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-week-summit-day-1/</loc>
		<lastmod>2011-01-24T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/self-service-and-social-media-the-future-of-the-cu/</loc>
		<lastmod>2011-01-27T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/managing-gen-x-and-gen-y-in-the-call-center/</loc>
		<lastmod>2011-01-28T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/on-customer-experience-benefits-best-practices-tru/</loc>
		<lastmod>2011-01-28T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/curbing-inflation-by-increasing-workforce-produ/</loc>
		<lastmod>2011-01-31T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/frank-burnhance/</loc>
		<lastmod>2011-02-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/are-you-in-voc-denial/</loc>
		<lastmod>2011-02-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-management-best-practices/</loc>
		<lastmod>2011-02-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-ways-to-detect-if-your-performance-based-culture/</loc>
		<lastmod>2011-02-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/chris-archer-podcast/</loc>
		<lastmod>2011-02-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/lay-the-groundwork-for-a-customer-focused-culture/</loc>
		<lastmod>2011-02-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/using-the-voice-of-the-customer-to-drive-organiza/</loc>
		<lastmod>2011-02-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/complaints-about-us-contact-centers-increase-by-40/</loc>
		<lastmod>2011-02-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/transforming-a-call-center-into-a-revenue-generato/</loc>
		<lastmod>2011-02-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/fresh-off-the-press-an-excerpt-from-the-new-small/</loc>
		<lastmod>2011-02-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/developing-a-revenue-generated-call-center/</loc>
		<lastmod>2011-02-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/josh-sippola/</loc>
		<lastmod>2011-02-17T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/211-america-s-health-and-human-services-contact-ce/</loc>
		<lastmod>2011-02-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-time-is-the-3-o-clock-parade-disney-s-approa/</loc>
		<lastmod>2011-02-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/improving-customer-experience-while-defeating-cust/</loc>
		<lastmod>2011-02-22T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-people-rate-their-customer-experience-2010-ccs/</loc>
		<lastmod>2011-02-23T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-satisfaction-in-action-what-the-best-cont/</loc>
		<lastmod>2011-02-23T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/2-basic-organizational-functions-innovation-and-ma/</loc>
		<lastmod>2011-02-27T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/best-practice-your-path-to-mediocrity/</loc>
		<lastmod>2011-02-28T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-five-industry-developments-prove-virtual-conta/</loc>
		<lastmod>2011-03-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cmiq-weekly-review-growing-up-wired/</loc>
		<lastmod>2011-03-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-helicopter-parenting-your-business-hurts-resul/</loc>
		<lastmod>2011-03-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/charlie-sheen-twitter-and-the-future-of-brand-mark/</loc>
		<lastmod>2011-03-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/michael-pace/</loc>
		<lastmod>2011-03-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/kate-nasser/</loc>
		<lastmod>2011-03-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-essential-outbound-call-center-checklist/</loc>
		<lastmod>2011-03-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-purpose-of-business-is-not-to-make-a-profit/</loc>
		<lastmod>2011-03-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/extending-the-dmaic-analysis-to-customer-loyalt/</loc>
		<lastmod>2011-03-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ushering-in-the-new-contact-center-metrics/</loc>
		<lastmod>2011-03-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ushering-in-the-new-contact-center-metrics/</loc>
		<lastmod>2011-03-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/david-kennedy/</loc>
		<lastmod>2011-03-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-you-don-t-want-a-social-media-strategy/</loc>
		<lastmod>2011-03-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-customer-service-smackdown-twitter-vs-phone-vs/</loc>
		<lastmod>2011-03-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/joe-jacoboni/</loc>
		<lastmod>2011-03-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/crm-done-right/</loc>
		<lastmod>2011-03-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ensuring-a-cultural-fit-in-the-workplace/</loc>
		<lastmod>2011-03-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/situation-in-egypt-shows-risks-of-offshore-strateg/</loc>
		<lastmod>2011-03-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/tailoring-your-customer-profiles-to-meet-their-ne/</loc>
		<lastmod>2011-03-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/learning-smarter-blended-learning-models-to-gro/</loc>
		<lastmod>2011-03-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-be-a-more-effective-contact-center-manager/</loc>
		<lastmod>2011-03-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/who-s-to-blame-management-or-lab/</loc>
		<lastmod>2011-03-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-wisconsin-problem-what-customer-service-manage/</loc>
		<lastmod>2011-03-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/performance-measures-what-works-and-what-doesn-t/</loc>
		<lastmod>2011-03-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-awards/</loc>
		<lastmod>2011-03-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/marketing-automation-in-the-telecom-industry/</loc>
		<lastmod>2011-03-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/2-approaches-to-jumpstarting-your-self-service-pro/</loc>
		<lastmod>2011-03-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6-ways-determine-if-you-re-a-gimme-pig/</loc>
		<lastmod>2011-03-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/using-behavioral-science-to-reach-your-customers/</loc>
		<lastmod>2011-03-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/an-in-depth-q-a-session-on-the-needs-of-the-autono/</loc>
		<lastmod>2011-03-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/justin-schuster-podcast/</loc>
		<lastmod>2011-03-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-customer-experience-golden-rule-for-employers/</loc>
		<lastmod>2011-04-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-guarantee-making-the-wrong-conclusions-abou/</loc>
		<lastmod>2011-04-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/suntrust-heads-thrust-of-financial-institutions-to/</loc>
		<lastmod>2011-04-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/reducing-costs-through-customer-experience-optimiz/</loc>
		<lastmod>2011-04-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/custom-technology-development-drives-bpo-contact-c/</loc>
		<lastmod>2011-04-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-facebook-drives-profit-twitter-expands-with-fa/</loc>
		<lastmod>2011-04-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/experts-respond-to-salesforce-acquisition-of-socia/</loc>
		<lastmod>2011-04-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-media-success-for-nyc-burger-chain/</loc>
		<lastmod>2011-04-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/tapping-the-powerful-u-s-hispanic-market/</loc>
		<lastmod>2011-04-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-social-media-metrics-should-you-track/</loc>
		<lastmod>2011-04-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-zappos-turned-customer-employee-satisfaction-i/</loc>
		<lastmod>2011-04-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-twitter-mistakes-to-avoid/</loc>
		<lastmod>2011-04-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/should-you-adopt-a-call-center-in-the-cloud/</loc>
		<lastmod>2011-04-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/service-level-the-indispensible-call-center-metric/</loc>
		<lastmod>2011-04-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/making-people-care-about-your-facebook-page/</loc>
		<lastmod>2011-04-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/expertly-managing-the-social-customer-experience/</loc>
		<lastmod>2011-04-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/mission-accomplished-when-can-you-deem-your-socia/</loc>
		<lastmod>2011-04-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/vercoming-image-privacy-and-liability-concerns-in/</loc>
		<lastmod>2011-04-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-customer-experience-companies/</loc>
		<lastmod>2011-04-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/retail-customer-experience-set-to-change/</loc>
		<lastmod>2011-04-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/web-monitoring-company-helps-monetizes-social-medi/</loc>
		<lastmod>2011-04-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-track-social-media-with-google-analytics/</loc>
		<lastmod>2011-04-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/testing-tags/</loc>
		<lastmod>2011-04-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-service-pricing-strategy-for-a-new-age/</loc>
		<lastmod>2011-04-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/leading-faceless-teams-when-it-works-why-it-doesn/</loc>
		<lastmod>2011-04-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-service-design-flaws/</loc>
		<lastmod>2011-04-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/strengthening-brand-identity-by-unlocking-the-ulti/</loc>
		<lastmod>2011-04-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/retaining-maximizing-talent-using-gladwell-s-outli/</loc>
		<lastmod>2011-05-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/creating-a-consistent-company-image-with-faceless/</loc>
		<lastmod>2011-05-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-generate-innovative-ideas/</loc>
		<lastmod>2011-05-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/quality-according-to-drucker-it-s-not-what-you-ma/</loc>
		<lastmod>2011-05-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/situating-social-media-as-a-grassroots-tool-how-we/</loc>
		<lastmod>2011-05-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/is-twitter-massively-overrated/</loc>
		<lastmod>2011-05-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/questions-to-ask-when-outsourcing/</loc>
		<lastmod>2011-05-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/avoiding-social-media-pitfalls-prioritizing-long-t/</loc>
		<lastmod>2011-05-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/optimizing-the-customer-experience-with-internal-s/</loc>
		<lastmod>2011-05-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/five-elements-of-a-successful-agent-recruiting-pro/</loc>
		<lastmod>2011-05-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-media-roi-part-iii-crafting-a-social-media/</loc>
		<lastmod>2011-05-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-media-roi-part-ii-structure-the-ideal-socia/</loc>
		<lastmod>2011-05-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-motorola-s-social-media-channel-success-drives/</loc>
		<lastmod>2011-05-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-with-social-media-roi-author-part-ii/</loc>
		<lastmod>2011-05-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-with-social-media-roi-author-part-i/</loc>
		<lastmod>2011-05-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/improve-your-pre-hire-assessment-process/</loc>
		<lastmod>2011-05-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-medical-community-smartphone-monitoring-revolu/</loc>
		<lastmod>2011-05-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/coca-cola-s-knowledge-platform-optimizes-decision/</loc>
		<lastmod>2011-05-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-is-a-qr-code-and-why-is-it-the-future-of-mobi/</loc>
		<lastmod>2011-05-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/accelerating-coca-cola-s-decision-making-ability/</loc>
		<lastmod>2011-05-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/discovering-voice-of-the-customer-intelligence/</loc>
		<lastmod>2011-05-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/creating-true-customer-intelligence/</loc>
		<lastmod>2011-05-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-media-outreach-a-waste-of-time-and-money/</loc>
		<lastmod>2011-05-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/unexpected-growth-opportunities-in-the-prepaid-car/</loc>
		<lastmod>2011-05-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/voc-reporting-can-increase-roi-if-done-right/</loc>
		<lastmod>2011-05-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/get-qr-codes-in-your-marketing-campaigns-now/</loc>
		<lastmod>2011-05-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/adopt-quality-cem-gain-long-term-market-advantage/</loc>
		<lastmod>2011-05-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/make-your-loyalty-program-stand-apart/</loc>
		<lastmod>2011-05-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/best-practices-online-chat-sales/</loc>
		<lastmod>2011-06-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/hiring-a-social-media-consultant-here-s-all-the-ti/</loc>
		<lastmod>2011-06-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/problems-in-your-contact-center-agent-training-fix/</loc>
		<lastmod>2011-06-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-step-plan-to-to-get-employees-invested-in-your-m/</loc>
		<lastmod>2011-06-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-social-media-trends-to-help-engage-and-respond-t/</loc>
		<lastmod>2011-06-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-cvs-got-an-entire-organization-engaged-in-a-mi/</loc>
		<lastmod>2011-06-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/remote-monitoring-2011-trends-part-ii/</loc>
		<lastmod>2011-06-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/lego-s-reward-bricks-colorful-culture-and-engageme/</loc>
		<lastmod>2011-06-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/dr-pepper-rosetta-stone-base-ad-campaigns-on-faceb/</loc>
		<lastmod>2011-06-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/france-sets-back-social-crm-growth-with-facebook-t/</loc>
		<lastmod>2011-06-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-end-of-greed-in-capitalism/</loc>
		<lastmod>2011-06-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/contentious-customer-service-coming-with-lower-deb/</loc>
		<lastmod>2011-06-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/network-solutions-3-ps-for-driving-call-center-pro/</loc>
		<lastmod>2011-06-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-week-awards-reveal-world-s-top-call-ce/</loc>
		<lastmod>2011-06-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-at-t-overlapped-sales-service-to-boost-sales/</loc>
		<lastmod>2011-06-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/provide-the-best-web-self-service/</loc>
		<lastmod>2011-06-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/leading-your-agents-to-success-in-the-multi-channe/</loc>
		<lastmod>2011-06-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/attach-your-company-to-google-s-mobile-payment-not/</loc>
		<lastmod>2011-06-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/comerica-s-top-down-culture-top-notch-agent-traini/</loc>
		<lastmod>2011-06-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/bad-ideas-in-customer-care/</loc>
		<lastmod>2011-06-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/banks-ignore-customers-waver-on-mobile-engagement/</loc>
		<lastmod>2011-06-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/behind-metro-bank-s-world-s-best-in-store-experien/</loc>
		<lastmod>2011-06-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/new-social-crm-strategies-for-google/</loc>
		<lastmod>2011-06-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/discover-financial-s-tips-on-elite-customer-feedba/</loc>
		<lastmod>2011-06-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/mistakes-agents-make-when-dealing-with-angry-clien/</loc>
		<lastmod>2011-06-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/companies-should-avoid-investing-in-google-strateg/</loc>
		<lastmod>2011-07-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/drucker-s-most-incredible-idea/</loc>
		<lastmod>2011-07-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/at-zappos-life-coach-prom-theme-just-daily-occuren/</loc>
		<lastmod>2011-07-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/making-wfm-work-best-practices-and-roi-model-spons/</loc>
		<lastmod>2011-07-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/broken-gift-card-industry-moves-online-but-is-it-s/</loc>
		<lastmod>2011-07-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/jungle-themes-and-the-science-of-happiness-at-zapp/</loc>
		<lastmod>2011-07-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/popular-twitter-best-practices-that-do-more-harm-t/</loc>
		<lastmod>2011-07-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/new-research-shows-marketers-need-to-engage-custom/</loc>
		<lastmod>2011-07-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/according-to-nike-what-creates-successful-gift-car/</loc>
		<lastmod>2011-07-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/sprint-s-insight-strategy-in-the-prepaid-market/</loc>
		<lastmod>2011-07-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/behind-the-hype-what-social-media-networks-and-str/</loc>
		<lastmod>2011-07-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/dazzle-your-customers-with-bad-service/</loc>
		<lastmod>2011-07-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/for-walgreens-negative-online-reviews-create-excit/</loc>
		<lastmod>2011-07-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/trend-spotlight-top-5-strategies-for-achieving-qua/</loc>
		<lastmod>2011-07-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-focus-on-roi-can-hurt-the-customer-experience/</loc>
		<lastmod>2011-07-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/four-steps-for-fixing-customer-relationship-manage/</loc>
		<lastmod>2011-07-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/there-is-no-such-thing-as-social-media-roi/</loc>
		<lastmod>2011-07-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-measure-the-value-of-social-media-in-your-c/</loc>
		<lastmod>2011-07-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-do-facebook-and-the-major-airlines-have-in-co/</loc>
		<lastmod>2011-07-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/questions-answered-call-center-metrics-that-matter/</loc>
		<lastmod>2011-07-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/comcast-reveals-strategy-for-giving-customers-what/</loc>
		<lastmod>2011-07-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-crm-policy-privacy-security-and-protection/</loc>
		<lastmod>2011-07-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/microsoft-and-amy-winehouse-why-did-twitter-make-i/</loc>
		<lastmod>2011-07-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/netflix-admits-customers-will-leave-draws-fire-is/</loc>
		<lastmod>2011-07-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-10-customer-complaints-revealed-new-consumer-r/</loc>
		<lastmod>2011-07-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-avoid-major-failure/</loc>
		<lastmod>2011-08-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/making-big-gains-with-agent-motivatio/</loc>
		<lastmod>2011-08-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/achieving-executive-support/</loc>
		<lastmod>2011-08-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/threat-of-cyber-attacks-surging-profit-customer-se/</loc>
		<lastmod>2011-08-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/influencers-vs-fans-microsoft-s-key-to-success-for/</loc>
		<lastmod>2011-08-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/can-great-customer-service-actually-weaken-custome/</loc>
		<lastmod>2011-08-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/speech-analytics-the-simple-definition/</loc>
		<lastmod>2011-08-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/identifying-roi-from-social-crm-more-than-just-a-f/</loc>
		<lastmod>2011-08-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-media-psychology-is-facebook-turning-kids-i/</loc>
		<lastmod>2011-08-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/marketing-social-crm-as-a-service-for-customers/</loc>
		<lastmod>2011-08-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/behind-volkswagen-s-new-customer-experience-divisi/</loc>
		<lastmod>2011-08-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/7-ways-to-elevate-agent-retention-engagement/</loc>
		<lastmod>2011-08-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/debunking-popular-social-media-myths/</loc>
		<lastmod>2011-08-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-devil-s-advocate-is-social-crm-the-be-all-end/</loc>
		<lastmod>2011-08-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-steps-to-super-charge-your-contact-center-with-s/</loc>
		<lastmod>2011-08-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-media-is-dead-long-live-social-media/</loc>
		<lastmod>2011-08-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-a-major-telecom-sees-social-media-customer-ser/</loc>
		<lastmod>2011-08-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/won-over-by-t-mobile-marketing-hispanic-customers/</loc>
		<lastmod>2011-08-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/can-ipads-revolutionize-customer-service-are-custo/</loc>
		<lastmod>2011-08-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/8-insanely-simple-tips-for-getting-more-hits-on-yo/</loc>
		<lastmod>2011-08-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-teenagers-might-hate-your-brand/</loc>
		<lastmod>2011-08-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/self-service-customers-demand-it-but-should-your-c/</loc>
		<lastmod>2011-08-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-management-in-a-hurricane-how-utilities-c/</loc>
		<lastmod>2011-08-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/are-your-customer-service-representatives-damaging/</loc>
		<lastmod>2011-08-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/secrets-revealed-how-apple-delivers-an-elite-custo/</loc>
		<lastmod>2011-08-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/three-key-drivers-business-benefits-of-hosted-inte/</loc>
		<lastmod>2011-08-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/sick-of-agent-turnover-or-incompetency-try-transit/</loc>
		<lastmod>2011-08-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/beyond-traditional-surveys-speech-analytics-taps-i/</loc>
		<lastmod>2011-08-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/award-winning-contact-center-leaders-from-capital/</loc>
		<lastmod>2011-09-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-american-express-still-cares-about-net-promote/</loc>
		<lastmod>2011-09-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customers-love-five-guys-chick-fil-a-does-friendly/</loc>
		<lastmod>2011-09-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/major-bank-turning-disgruntled-customers-into-sati/</loc>
		<lastmod>2011-09-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-managment-success-is-simple-aka-stop-focu/</loc>
		<lastmod>2011-09-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/charlie-s-angels-and-facebook-will-social-media-la/</loc>
		<lastmod>2011-09-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/want-better-customer-service-here-s-how-you-should/</loc>
		<lastmod>2011-09-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/7-tips-to-help-your-agents-delight-customers-bette/</loc>
		<lastmod>2011-09-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/think-social-media-is-a-bust-that-has-no-impact-on/</loc>
		<lastmod>2011-09-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/envious-of-groupon-and-zappos-here-s-how-you-can-a/</loc>
		<lastmod>2011-09-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/revealed-how-to-calculate-roi-of-social-media-for/</loc>
		<lastmod>2011-09-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/it-ain-t-over-yet-customers-still-outraged-after-h/</loc>
		<lastmod>2011-09-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/which-brands-will-emerge-as-the-next-netflix-apple/</loc>
		<lastmod>2011-09-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/thanks-to-call-center-problems-companies-failing-o/</loc>
		<lastmod>2011-09-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/agent-engagement-feel-good-fluff-or-your-path-to-a/</loc>
		<lastmod>2011-09-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/breathing-life-into-boring-voice-of-the-customer-i/</loc>
		<lastmod>2011-09-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/do-you-know-your-customers-names/</loc>
		<lastmod>2011-09-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/behind-macy-s-omni-channel-customer-experience-sho/</loc>
		<lastmod>2011-09-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/are-your-employees-delighting-or-driving-away-your/</loc>
		<lastmod>2011-09-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6-things-to-know-when-targeting-african-american-c/</loc>
		<lastmod>2011-09-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/gamification-unboxed-should-you-play-games-with-yo/</loc>
		<lastmod>2011-09-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/sorry-self-service-customers-want-to-be-served/</loc>
		<lastmod>2011-09-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/general-motors-follows-volkswagen-s-customer-exper/</loc>
		<lastmod>2011-09-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/can-your-call-center-resolve-challenging-calls-wit/</loc>
		<lastmod>2011-09-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/so-you-want-loyal-customers-is-groupon-the-answer/</loc>
		<lastmod>2011-09-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/company-to-complaining-customer-don-t-waste-our-ti/</loc>
		<lastmod>2011-09-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-bud-light-chrysler-are-fighting-to-stay-hot-wi/</loc>
		<lastmod>2011-09-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/are-you-a-good-call-center-leader-it-s-time-for-a/</loc>
		<lastmod>2011-09-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-definitive-guide-to-speech-analytics/</loc>
		<lastmod>2011-09-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-centricity-begins-at-home/</loc>
		<lastmod>2011-10-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-media-weak-for-lead-generation-which-forgot/</loc>
		<lastmod>2011-10-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/7-clues-your-organization-doesn-t-value-customer-s/</loc>
		<lastmod>2011-10-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/apple-disappoints-with-iphone-announcement-but-wil/</loc>
		<lastmod>2011-10-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/improvements-to-make-questions-to-ask-during-custo/</loc>
		<lastmod>2011-10-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/bank-of-america-follows-netflix-s-lead-in-enraging/</loc>
		<lastmod>2011-10-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/drucker-s-new-certainties-for-developing-strategy/</loc>
		<lastmod>2011-10-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-the-call-center-not-social-media-helps-drive-r/</loc>
		<lastmod>2011-10-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/mistakes-companies-are-making-with-social-media-fo/</loc>
		<lastmod>2011-10-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/disney-s-ivr-pooh-on-customer-service/</loc>
		<lastmod>2011-10-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-zappos-escaped-outrage-over-customer-service-p/</loc>
		<lastmod>2011-10-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/wal-mart-seeks-to-redefine-social-crm-with-new-loc/</loc>
		<lastmod>2011-10-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/banks-might-be-angering-customers-but-should-they/</loc>
		<lastmod>2011-10-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/pleasing-parents-policy-makers-and-playground-pund/</loc>
		<lastmod>2011-10-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/influencing-young-minds-through-positive-messaging/</loc>
		<lastmod>2011-10-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-don-t-we-let-customer-service-agents-actually/</loc>
		<lastmod>2011-10-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ufc-wwe-wrestle-with-twitter-does-social-media-mak/</loc>
		<lastmod>2011-10-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ufc-wwe-wrestle-with-twitter-does-social-media-mak/</loc>
		<lastmod>2011-10-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/stop-approaching-call-center-agent-engagement-like/</loc>
		<lastmod>2011-10-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/want-to-better-engage-your-customers-through-mobil/</loc>
		<lastmod>2011-10-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/dos-and-don-ts-of-call-center-disaster-planning-re/</loc>
		<lastmod>2011-10-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-experience-edge-the-e-book/</loc>
		<lastmod>2011-10-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/achieving-present-future-success-with-social-media/</loc>
		<lastmod>2011-10-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/domino-s-ingredient-to-customer-satisfaction-admit/</loc>
		<lastmod>2011-10-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-s-getting-in-the-way-of-your-customer-experie/</loc>
		<lastmod>2011-10-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/looking-back-on-united-airlines-did-broken-guitars/</loc>
		<lastmod>2011-10-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/maximizing-the-moment-with-customers/</loc>
		<lastmod>2011-10-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/driving-the-customer-experience-and-the-top-line-w/</loc>
		<lastmod>2011-10-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/trust-me-your-ad-is-definitely-offensive-to-custom/</loc>
		<lastmod>2011-10-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/increasing-profitability-through-flexible-and-life/</loc>
		<lastmod>2011-11-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/verify-this-bank-of-america-your-ivr-is-absolutely/</loc>
		<lastmod>2011-11-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/don-t-fear-the-customer-experience/</loc>
		<lastmod>2011-11-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ignorance-the-secret-of-demand-side-innovation/</loc>
		<lastmod>2011-11-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/til-death-do-our-client-relationships-part/</loc>
		<lastmod>2011-11-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/is-your-sales-team-asking-the-wrong-question/</loc>
		<lastmod>2011-11-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-customers-really-connect-with-brands-on-social/</loc>
		<lastmod>2011-11-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/costco-k-mart-ignore-customer-complaints-questions/</loc>
		<lastmod>2011-11-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customers-go-wild-for-mcdonald-s-mcrib-nfl-footbal/</loc>
		<lastmod>2011-11-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/successful-or-not-google-plus-pages-reveal-mistake/</loc>
		<lastmod>2011-11-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/innovation-vs-ideation-the-trouble-with-good-ideas/</loc>
		<lastmod>2011-11-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-are-us-airways-others-bringing-contact-centers/</loc>
		<lastmod>2011-11-10T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/you-re-too-worried-about-customer-complaints-but/</loc>
		<lastmod>2011-11-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-achieve-more-with-less-as-you-satisfy-custo/</loc>
		<lastmod>2011-11-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/google-striving-for-95-customer-satisfaction-again/</loc>
		<lastmod>2011-11-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/meltdown-on-the-x-factor-what-are-the-customer-man/</loc>
		<lastmod>2011-11-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/southwest-airlines-customer-management-pt-1-how-to/</loc>
		<lastmod>2011-11-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/nine-easy-steps-for-a-quick-customer-experience-tu/</loc>
		<lastmod>2011-11-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/aberdeen-report-contact-center-analytics-better-in/</loc>
		<lastmod>2011-11-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-success-of-kindle-fire-apple-ipad-says-about/</loc>
		<lastmod>2011-11-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/strategies-for-driving-revenue-in-a-zero-growth-wo/</loc>
		<lastmod>2011-11-23T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/should-you-really-ignore-facebook-here-s-how-much/</loc>
		<lastmod>2011-11-28T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/is-your-customer-experience-naughty-or-nice/</loc>
		<lastmod>2011-11-28T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/black-friday-cyber-monday-lessons-you-simply-can-t/</loc>
		<lastmod>2011-11-29T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/if-it-s-good-for-the-customer-it-s-good-for-the-bu/</loc>
		<lastmod>2011-11-29T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-bother-having-a-live-customer-service-rep/</loc>
		<lastmod>2011-11-30T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/southwest-s-customer-management-pt-2-keys-to-deli/</loc>
		<lastmod>2011-11-30T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/making-sense-of-your-social-media-metrics/</loc>
		<lastmod>2011-12-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/challenges-when-using-social-media-for-b2b-lead-ge/</loc>
		<lastmod>2011-12-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/nine-quick-steps-for-fixing-your-customer-experien/</loc>
		<lastmod>2011-12-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/are-you-crippling-your-customer-experience/</loc>
		<lastmod>2011-12-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/you-owe-it-to-your-customers/</loc>
		<lastmod>2011-12-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/all-complaints-aren-t-created-equal-dealing-with-s/</loc>
		<lastmod>2011-12-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-hershey-entertainment-still-cares-about-first/</loc>
		<lastmod>2011-12-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/best-of-cmiq-11-q2-best-call-center-twitter-is-ove/</loc>
		<lastmod>2011-12-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/best-of-customer-management-iq-2011-what-mattered/</loc>
		<lastmod>2011-12-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/best-of-cmiq-11-q3-netflix-mistakes-with-angry-cus/</loc>
		<lastmod>2011-12-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-avon-s-call-center-turns-customer-feedback-int/</loc>
		<lastmod>2011-12-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/be-careful-to-whom-you-cave-how-lowe-s-failed-tryi/</loc>
		<lastmod>2011-12-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-management-debates-for-2012-call-center-m/</loc>
		<lastmod>2011-12-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-management-debates-for-2012-how-would-you/</loc>
		<lastmod>2011-12-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-leaders-get-their-wish-standout-vps-to/</loc>
		<lastmod>2012-01-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/amex-reveals-the-customer-centric-way-to-turn-call/</loc>
		<lastmod>2012-01-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/qr-codes-losing-luster-with-marketers-it-s-time-fo/</loc>
		<lastmod>2012-01-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/target-does-the-right-thing-and-its-customers-do-t/</loc>
		<lastmod>2012-01-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/reaping-the-customer-management-rewards-of-data-an/</loc>
		<lastmod>2012-01-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/must-ask-questions-for-call-center-agent-applicant/</loc>
		<lastmod>2012-01-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-customer-service-can-learn-from-the-homeless/</loc>
		<lastmod>2012-01-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/data-management-how-ibm-wal-mart-cablecom-are-dri/</loc>
		<lastmod>2012-01-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/young-customers-don-t-like-your-call-center-but-is/</loc>
		<lastmod>2012-01-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/twitter-google-debate-new-social-search-but-what-s/</loc>
		<lastmod>2012-01-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/data-management-go-on-a-data-diet-or-risk-hurting/</loc>
		<lastmod>2012-01-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-experience-indifference-is-uninspired-ser/</loc>
		<lastmod>2012-01-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/is-your-call-center-armed-to-address-customer-comp/</loc>
		<lastmod>2012-01-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/do-customers-hate-your-customer-experience-or-do-t/</loc>
		<lastmod>2012-01-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-managers-don-t-be-a-customer-experienc/</loc>
		<lastmod>2012-01-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/american-idol-s-return-pits-brand-loyalty-vs-marke/</loc>
		<lastmod>2012-01-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/13th-call-center-week-uncovers-how-the-elite-busin/</loc>
		<lastmod>2012-01-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/do-you-allow-your-customer-service-reps-to-help-yo/</loc>
		<lastmod>2012-01-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/things-customer-service-reps-won-t-say-and-their-i/</loc>
		<lastmod>2012-01-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/crm-does-your-call-center-strategy-support-or-unde/</loc>
		<lastmod>2012-01-23T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/obama-rips-outsourcing-in-state-of-union-what-s-th/</loc>
		<lastmod>2012-01-25T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/zappos-vs-ufc-who-exactly-are-you-trying-to-satisf/</loc>
		<lastmod>2012-01-25T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/are-you-driving-the-retail-customer-experience/</loc>
		<lastmod>2012-01-25T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-my-bank-convinced-me-which-car-not-to-buy-and/</loc>
		<lastmod>2012-01-26T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-big-bang-siri-making-product-placement-work-fo/</loc>
		<lastmod>2012-01-27T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/companies-it-turns-out-have-not-really-gone-social/</loc>
		<lastmod>2012-01-30T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-companies-are-putting-the-anti-social-in-socia/</loc>
		<lastmod>2012-01-30T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/are-teenage-customers-hiding-on-twitter/</loc>
		<lastmod>2012-02-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/piracy-filesharing-and-the-customer-management-cha/</loc>
		<lastmod>2012-02-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/consumer-spending-in-tough-financial-times/</loc>
		<lastmod>2012-02-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/give-a-little-bit-get-lost-customer-satisfaction-i/</loc>
		<lastmod>2012-02-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/you-have-one-chance-with-customers-don-t-blow-it/</loc>
		<lastmod>2012-02-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/apple-s-customers-just-won-t-kick-the-habit/</loc>
		<lastmod>2012-02-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/texting-while-banking-reviving-customer-service-th/</loc>
		<lastmod>2012-02-10T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/despite-weak-customer-experience-costco-dominates/</loc>
		<lastmod>2012-02-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/united-breaks-guitars-guy-talks-the-future-of-soc/</loc>
		<lastmod>2012-02-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-hershey-s-marketers-are-sweet-on-moms/</loc>
		<lastmod>2012-02-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/target-knows-you-re-pregnant-is-this-what-customer/</loc>
		<lastmod>2012-02-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/bombardier-customer-support-lead-to-reveal-strateg/</loc>
		<lastmod>2012-02-22T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-do-we-reward-our-customers/</loc>
		<lastmod>2012-02-23T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/homeshore-vs-offshore-the-changing-landscape-of-ou/</loc>
		<lastmod>2012-02-27T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/public-transit-the-blueprint-for-horrific-customer/</loc>
		<lastmod>2012-02-27T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/saga-of-a-cell-phone-charger-how-best-buy-office-d/</loc>
		<lastmod>2012-02-28T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-things-you-should-never-tell-your-customers/</loc>
		<lastmod>2012-02-29T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/best-western-crowne-plaza-won-t-stand-for-bad-cust/</loc>
		<lastmod>2012-02-29T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-management-lessons-from-the-walking-dead/</loc>
		<lastmod>2012-03-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/are-your-customer-service-reps-human-beings-or-cyb/</loc>
		<lastmod>2012-03-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/avoid-the-mistakes-misconceptions-of-contact-cente/</loc>
		<lastmod>2012-03-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/edgy-strategies-for-routing-calls-in-your-contact/</loc>
		<lastmod>2012-03-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/successful-customer-service-managers-will-embrace/</loc>
		<lastmod>2012-03-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/for-omni-channel-customers-the-computer-is-now-a-f/</loc>
		<lastmod>2012-03-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/stop-making-mistakes-with-social-media-mistakes/</loc>
		<lastmod>2012-03-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/your-brand-promise-what-customers-hear-you-say-and/</loc>
		<lastmod>2012-03-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/lessons-from-olive-garden-are-customers-embarrasse/</loc>
		<lastmod>2012-03-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/lying-might-work-for-your-managers-but-what-about/</loc>
		<lastmod>2012-03-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/multi-channel-excellence-how-will-social-media-tra/</loc>
		<lastmod>2012-03-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/contact-center-metrics-roi-for-social-customer-car/</loc>
		<lastmod>2012-03-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/case-study-canadian-blood-services-improves-custom/</loc>
		<lastmod>2012-03-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/is-good-customer-service-only-for-good-customers/</loc>
		<lastmod>2012-03-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-customer-service-champions-of-2012-revealed-tr/</loc>
		<lastmod>2012-03-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-signs-that-customer-service-reps-don-t-care/</loc>
		<lastmod>2012-03-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/pinkberry-vs-subway-customer-centricity-vs-efficie/</loc>
		<lastmod>2012-03-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/think-before-you-apologize-to-customers/</loc>
		<lastmod>2012-03-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/responding-to-pinkberry-vs-subway-what-culture-dri/</loc>
		<lastmod>2012-03-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/stop-patting-bad-social-customer-service-on-the-ba/</loc>
		<lastmod>2012-03-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/are-you-making-customers-hate-your-call-center/</loc>
		<lastmod>2012-04-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/online-customer-care-if-you-think-about-the-custom/</loc>
		<lastmod>2012-04-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/fcr-call-center-outsourcing-cliched-yes-significan/</loc>
		<lastmod>2012-04-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/burger-king-plays-catch-up-with-competitors-but-wh/</loc>
		<lastmod>2012-04-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/amex-on-customer-experience-how-to-make-service-yo/</loc>
		<lastmod>2012-04-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/diary-of-a-call-center-agent-gone-mad/</loc>
		<lastmod>2012-04-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/don-t-play-the-customer-management-blame-game/</loc>
		<lastmod>2012-04-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/price-still-king-but-utilities-focus-turning-to-cu/</loc>
		<lastmod>2012-04-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-the-chief-customer-officer-drives-customer-exp/</loc>
		<lastmod>2012-04-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/you-can-t-always-teach-bad-call-center-agents-good/</loc>
		<lastmod>2012-04-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/stop-using-your-call-center-strategy-as-an-excuse/</loc>
		<lastmod>2012-04-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-resonate-with-the-generation-y-customer/</loc>
		<lastmod>2012-04-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/don-t-let-channel-management-ruin-your-customer-ex/</loc>
		<lastmod>2012-04-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-happens-when-your-customers-aren-t-looking/</loc>
		<lastmod>2012-04-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-tips-for-choosing-the-right-customer-experience/</loc>
		<lastmod>2012-04-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/37-tips-for-customer-management/</loc>
		<lastmod>2012-04-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/live-call-centre-canada-4-simple-ways-to-re-energi/</loc>
		<lastmod>2012-04-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/live-call-centre-canada-would-customers-pay-to-rea/</loc>
		<lastmod>2012-04-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/25-must-answer-questions-for-succeeding-with-socia/</loc>
		<lastmod>2012-04-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-crafty-strategies-for-maximizing-contact-center/</loc>
		<lastmod>2012-04-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/trump-hotel-wins-by-not-taking-customer-experience/</loc>
		<lastmod>2012-04-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-do-you-treat-your-black-customers/</loc>
		<lastmod>2012-04-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/don-t-fall-into-the-deadly-trap-of-call-center-met/</loc>
		<lastmod>2012-05-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-customer-service-does-not-really-exist/</loc>
		<lastmod>2012-05-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/don-t-want-your-customers-to-leave-act-like-it/</loc>
		<lastmod>2012-05-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/google-s-coffee-are-your-customers-ready-for-your/</loc>
		<lastmod>2012-05-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/surprising-reality-of-what-truly-keeps-call-center/</loc>
		<lastmod>2012-05-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/care-about-customers-revenue-make-partner-training/</loc>
		<lastmod>2012-05-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/balancing-innovation-quality-in-the-evolving-cal/</loc>
		<lastmod>2012-05-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-drive/</loc>
		<lastmod>2012-05-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/best-buy-coca-cola-case-studies-prove-roi-of-socia/</loc>
		<lastmod>2012-05-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-social-mistake-you-cannot-afford-to-make/</loc>
		<lastmod>2012-05-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/if-no-problem-is-a-problem-you-ve-failed-at-custom/</loc>
		<lastmod>2012-05-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/you-hired-me-for-customer-service-not-sales/</loc>
		<lastmod>2012-05-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/hot-infographic-what-drives-the-customer-experienc/</loc>
		<lastmod>2012-05-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-management-lesson-from-how-i-met-your-mot/</loc>
		<lastmod>2012-05-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/myth-about-a-myth-measuring-average-handle-time-yi/</loc>
		<lastmod>2012-05-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/chat-vs-voice-customer-service-cost-comparisons/</loc>
		<lastmod>2012-05-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/building-your-brand-is-not-about-marketing/</loc>
		<lastmod>2012-05-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-joneses-are-not-your-customers/</loc>
		<lastmod>2012-05-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/for-zappos-customer-centricity-means-knowing-when/</loc>
		<lastmod>2012-05-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/closing-the-workforce-management-gaps-on-the-roads/</loc>
		<lastmod>2012-05-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-customer-care-is-real-at-ll-bean-zappos-sti/</loc>
		<lastmod>2012-05-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-won-t-the-c-level-support-your-customer-experi/</loc>
		<lastmod>2012-05-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/journey-to-process-excellence-the-need-for-a-quali/</loc>
		<lastmod>2012-06-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/dear-major-credit-card-company-how-about-getting-t/</loc>
		<lastmod>2012-06-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/george-strait-has-the-answer-to-your-customer-expe/</loc>
		<lastmod>2012-06-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/who-runs-the-best-call-center-in-the-world-call-ce/</loc>
		<lastmod>2012-06-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/your-angry-customers-don-t-care-do-you/</loc>
		<lastmod>2012-06-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/7-keys-to-creating-a-culture-of-customer-centricit/</loc>
		<lastmod>2012-06-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-must-i-be-an-annoying-customer/</loc>
		<lastmod>2012-06-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/workforce-management-third-generation-comes-of-age/</loc>
		<lastmod>2012-06-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-price-strategy-is-right-metrics-that-win-custo/</loc>
		<lastmod>2012-06-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-science-of-pricing-is-the-key-to-successful-cu/</loc>
		<lastmod>2012-06-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/for-social-customer-experience-whose-buy-in-really/</loc>
		<lastmod>2012-06-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-creative-ways-to-dramatically-reduce-call-center/</loc>
		<lastmod>2012-06-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/making-first-call-resolution-work-for-your-custome/</loc>
		<lastmod>2012-06-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ann-taylor-flops-in-customer-experience-showcase/</loc>
		<lastmod>2012-06-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/using-balanced-scorecards-to-motivate-agents-and-a/</loc>
		<lastmod>2012-06-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/dear-customer-you-re-allowed-to-be-wowed/</loc>
		<lastmod>2012-06-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/please-say-you-re-not-still-ignoring-the-impact-of/</loc>
		<lastmod>2012-06-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/sales-team-more-like-sales-prevention-team/</loc>
		<lastmod>2012-06-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-your-reps-are-ruining-the-customer-experience/</loc>
		<lastmod>2012-06-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/are-the-wrong-people-driving-your-customer-experie/</loc>
		<lastmod>2012-06-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/banks-can-t-let-roi-regulatory-concerns-inhibit-so/</loc>
		<lastmod>2012-06-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-things-your-support-team-should-know-and-your-cu/</loc>
		<lastmod>2012-07-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-does-social-media-contribute-to-customer-exper/</loc>
		<lastmod>2012-07-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/when-did-customer-service-become-optional/</loc>
		<lastmod>2012-07-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/winning-the-crm-lottery/</loc>
		<lastmod>2012-07-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/make-your-customer-experience-uncomfortably-simple/</loc>
		<lastmod>2012-07-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/stopping-your-call-center-agents-from-quitting-so/</loc>
		<lastmod>2012-07-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/scripting-your-way-to-a-disappointing-customer-exp/</loc>
		<lastmod>2012-07-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/could-you-give-your-customer-experience-the-newsro/</loc>
		<lastmod>2012-07-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/stop-underselling-the-importance-of-call-center-in/</loc>
		<lastmod>2012-07-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/are-your-call-center-agents-truly-uncoachable/</loc>
		<lastmod>2012-07-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/dear-customer-nobody-likes-a-bossy-britches/</loc>
		<lastmod>2012-07-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6-ways-customer-analytics-will-empower-agents-impr/</loc>
		<lastmod>2012-07-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-crucial-customer-engagement-tips-it-s-time-to-re/</loc>
		<lastmod>2012-07-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/does-wells-fargo-prove-that-customer-service-is-wo/</loc>
		<lastmod>2012-07-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/lowering-the-bar-new-metrics-to-fix-your-strugglin/</loc>
		<lastmod>2012-07-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/zynga-telus-don-t-treat-customers-the-way-you-want/</loc>
		<lastmod>2012-07-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-pivotal-tips-for-managing-complaints-in-your-con/</loc>
		<lastmod>2012-07-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/lesson-from-the-olympics-online-customers-are-not/</loc>
		<lastmod>2012-07-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/shiny-companies-and-happy-customers-holding-hands/</loc>
		<lastmod>2012-08-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/case-study-how-data-transformed-a-call-center-enha/</loc>
		<lastmod>2012-08-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/chick-fil-a-fiasco-building-the-brand-your-custome/</loc>
		<lastmod>2012-08-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/mistakes-made-when-measuring-social-media-success/</loc>
		<lastmod>2012-08-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/patrick-vs-michelle-which-customer-service-rep-wou/</loc>
		<lastmod>2012-08-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/emotional-contagion-the-key-to-successful-customer/</loc>
		<lastmod>2012-08-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/online-chat-3-tips-for-getting-it-right/</loc>
		<lastmod>2012-08-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-media-to-blame-for-insincere-customer-exper/</loc>
		<lastmod>2012-08-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-social-media-matters-in-customer-complaint-man/</loc>
		<lastmod>2012-08-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cloud-acceptance-is-about-the-consumer/</loc>
		<lastmod>2012-08-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-ways-to-be-a-better-waiter-deliver-a-better-rest/</loc>
		<lastmod>2012-08-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/safelite-doing-the-right-thing-for-customers-with/</loc>
		<lastmod>2012-08-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/can-your-center-keep-up-with-the-changes-manage-th/</loc>
		<lastmod>2012-08-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/video-zynga-telus-reveal-the-7-keys-to-a-customer/</loc>
		<lastmod>2012-08-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-can-i-help-you-is-an-invitation-not-a-greetin/</loc>
		<lastmod>2012-08-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/democracy-the-ultimate-customer-experience-strateg/</loc>
		<lastmod>2012-08-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-no-customer-service-leader-can-ignore-customer/</loc>
		<lastmod>2012-08-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/amid-cost-scrutiny-public-sector-focuses-on-digita/</loc>
		<lastmod>2012-08-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/confessions-of-a-former-call-center-agent/</loc>
		<lastmod>2012-08-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/you-re-not-perfect-but-do-customers-know-you-re-tr/</loc>
		<lastmod>2012-08-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/gamestop-s-vice-versa-happy-customers-equal-happy/</loc>
		<lastmod>2012-09-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/learning-from-lego-when-brand-innovation-goes-awry/</loc>
		<lastmod>2012-09-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/revealed-the-5-deadly-marketing-sins/</loc>
		<lastmod>2012-09-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-vital-quotes-brand-reputation-as-your-greatest-w/</loc>
		<lastmod>2012-09-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/with-iphone-5-apple-again-wins-customers-by-sellin/</loc>
		<lastmod>2012-09-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-fool-proof-strategy-for-transforming-your-call/</loc>
		<lastmod>2012-09-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-metrics-measuring-isn-t-managing/</loc>
		<lastmod>2012-09-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/at-t-customer-support-woes-are-you-trying-to-help/</loc>
		<lastmod>2012-09-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/q-a-with-first-tennessee-bank-driving-profit-custo/</loc>
		<lastmod>2012-09-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-verizon-dilemma-who-says-caring-about-the-cust/</loc>
		<lastmod>2012-09-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/you-are-in-the-customer-experience-business-whethe/</loc>
		<lastmod>2012-09-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/nordstrom-care-about-the-customer-or-say-bye-bye/</loc>
		<lastmod>2012-09-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/if-your-customers-don-t-think-you-re-right-you-re/</loc>
		<lastmod>2012-09-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/you-sell-an-exciting-product-do-your-customers-kno/</loc>
		<lastmod>2012-09-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/don-t-just-talk-3-real-ways-to-achieve-call-center/</loc>
		<lastmod>2012-09-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-social-media-best-practices-that-truly-matter/</loc>
		<lastmod>2012-10-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-service-mindlessness-and-how-to-prevent-i/</loc>
		<lastmod>2012-10-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/you-can-t-put-a-price-on-customer-service-seriousl/</loc>
		<lastmod>2012-10-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-metrics-for-customer-centric-call-centers/</loc>
		<lastmod>2012-10-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-happens-when-all-your-employees-know-how-to-d/</loc>
		<lastmod>2012-10-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ain-t-no-call-center-gonna-hold-me-down/</loc>
		<lastmod>2012-10-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-service-lessons-from-seinfeld-part-one/</loc>
		<lastmod>2012-10-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/brilliant-basics-are-essential-in-good-customer-se/</loc>
		<lastmod>2012-10-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-ways-to-transform-your-business-through-customer/</loc>
		<lastmod>2012-10-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-ways-to-handle-your-unhappy-customers/</loc>
		<lastmod>2012-10-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/giving-a-chat-what-online-chat-failures-say-about/</loc>
		<lastmod>2012-10-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/one-customer-service-measure-that-can-improve-your/</loc>
		<lastmod>2012-10-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ode-to-the-non-complainers-how-to-respond-to-a-hap/</loc>
		<lastmod>2012-10-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/mindfulness-creates-a-memorable-customer-experienc/</loc>
		<lastmod>2012-10-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/live-chat-in-support-environments-useful-features/</loc>
		<lastmod>2012-10-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/saas-based-clientless-remote-support-a-new-advanta/</loc>
		<lastmod>2012-10-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/five-tips-for-improving-customer-experience-starti/</loc>
		<lastmod>2012-10-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/calculating-business-benefits-of-knowledge-managem/</loc>
		<lastmod>2012-10-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/knowledge-workers-modern-day-resolutionaries/</loc>
		<lastmod>2012-10-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/service-and-support-made-to-measure-using-consona/</loc>
		<lastmod>2012-10-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/dispelling-7-myths-of-cloud-based-contact-centers/</loc>
		<lastmod>2012-10-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/finding-your-customer-experience-advantage/</loc>
		<lastmod>2012-10-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/sheltering-customer-relationships-from-a-hurricane/</loc>
		<lastmod>2012-11-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/beyond-barack-mitt-for-which-brands-are-democratic/</loc>
		<lastmod>2012-11-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/stop-discouraging-customers-from-sharing-their-fee/</loc>
		<lastmod>2012-11-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/carte-blanche-customer-experience-what-would-you-d/</loc>
		<lastmod>2012-11-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/are-you-broadcasting-to-customers-or-engaging-them/</loc>
		<lastmod>2012-11-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/optimizing-performance-customer-satisfaction-throu/</loc>
		<lastmod>2012-11-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/aptean-presents-2013-contact-center-customer-manag/</loc>
		<lastmod>2012-11-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/brilliant-basics-how-fedex-delivered-outstanding-c/</loc>
		<lastmod>2012-11-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/is-your-poor-service-creating-monster-customers/</loc>
		<lastmod>2012-11-19T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-customer-management-myths-we-never-should-have-d/</loc>
		<lastmod>2012-11-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-success-story-ceridian-uses-speech-analyt/</loc>
		<lastmod>2012-11-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-zappos-measures-improves-customer-service-perf/</loc>
		<lastmod>2012-11-26T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-customers-should-be-coaching-your-contact-cent/</loc>
		<lastmod>2012-11-27T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/q-a-the-economist-on-the-customer-management-mista/</loc>
		<lastmod>2012-11-28T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6-reasons-your-customers-don-t-trust-you/</loc>
		<lastmod>2012-11-29T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/more-public-transit-embarrassment-5-reasons-for-th/</loc>
		<lastmod>2012-11-30T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/not-just-for-reaching-customers-why-social-media-w/</loc>
		<lastmod>2012-11-30T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-customer-loyalty-is-no-dwightmare-for-th/</loc>
		<lastmod>2012-12-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/don-t-allow-your-customers-to-complain/</loc>
		<lastmod>2012-12-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/official-rules-for-the-cmiq-customer-experience-20/</loc>
		<lastmod>2012-12-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-experience-summit-the-past-attendee-snaps/</loc>
		<lastmod>2012-12-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-experience-summit-sponsorship-prospectus/</loc>
		<lastmod>2012-12-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/save-the-date-the-industry-defining-customer-exper/</loc>
		<lastmod>2012-12-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-5-ways-to-grow-your-business-in-2013/</loc>
		<lastmod>2012-12-19T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/virtual-peer-mentoring-do-the-best-contact-center/</loc>
		<lastmod>2012-12-19T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-customer-management-iq-content-for-2012/</loc>
		<lastmod>2012-12-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/creating-better-customer-relationships-with-an-int/</loc>
		<lastmod>2013-01-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-customer-management-resolutions-you-can-t-break/</loc>
		<lastmod>2013-01-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-to-watch-content-marketing-strategy-in-2013/</loc>
		<lastmod>2013-01-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-questions-great-call-centers-must-answer/</loc>
		<lastmod>2013-01-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-next-big-thing-in-customer-centricity-is-alrea/</loc>
		<lastmod>2013-01-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/buckwild-vs-jersey-shore-the-power-of-knowing-you/</loc>
		<lastmod>2013-01-17T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/focus-on-opportunity-not-problems/</loc>
		<lastmod>2013-01-17T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6-strategies-to-make-the-sale-in-a-zero-growth-en/</loc>
		<lastmod>2013-01-17T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/18-make-or-break-metrics-for-the-call-center/</loc>
		<lastmod>2013-01-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/struggling-to-retain-your-contact-center-agents-ho/</loc>
		<lastmod>2013-01-22T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/be-aggressive-on-the-road-to-customer-employee-eng/</loc>
		<lastmod>2013-01-24T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/don-t-just-monitor-your-contact-center-agents-moni/</loc>
		<lastmod>2013-01-29T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-experience-aligning-customer-and-business/</loc>
		<lastmod>2013-01-31T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/do-manners-matter-in-the-contact-center/</loc>
		<lastmod>2013-01-31T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-changing-world-of-customer-service-building-a/</loc>
		<lastmod>2013-01-31T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-reasons-you-can-t-skimp-on-your-mobile-customer/</loc>
		<lastmod>2013-02-04T05:00:00+00:00</lastmod>
	</url>
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