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		<lastmod>2013-07-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/7-pieces-of-the-call-center-culture-puzzle/</loc>
		<lastmod>2013-07-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/7-pieces-of-the-call-center-culture-puzzle/</loc>
		<lastmod>2013-07-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-inshoring-is-the-new-offshoring/</loc>
		<lastmod>2013-07-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/time-warner-cable-woes-who-cares-what-the-customer/</loc>
		<lastmod>2013-07-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/want-customer-loyalty-here-s-how-to-run-your-conta/</loc>
		<lastmod>2013-07-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/t-mobile-allegations-is-the-call-center-really-lik/</loc>
		<lastmod>2013-07-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-experience-is-a-top-priority-but-are-we-d/</loc>
		<lastmod>2013-07-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/forget-about-special-behind-the-united-american-ai/</loc>
		<lastmod>2013-07-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/engaged-agents-satisfied-customers-why-target-micr/</loc>
		<lastmod>2013-07-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/definitions-of-key-call-center-metrics/</loc>
		<lastmod>2013-08-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-ge-microsoft-others-engage-customers-to-create/</loc>
		<lastmod>2013-08-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/verizon-forgets-what-customer-service-is-all-about/</loc>
		<lastmod>2013-08-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-steps-for-coaching-contact-center-agents-to-vict/</loc>
		<lastmod>2013-08-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-management-lessons-from-seinfeld-part-fou/</loc>
		<lastmod>2013-08-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/become-a-social-cmo/</loc>
		<lastmod>2013-08-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-healthcare-providers-are-delivering-the-best-p/</loc>
		<lastmod>2013-08-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/unhappy-customers-are-customers-too-how-zipcar-is/</loc>
		<lastmod>2013-08-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/nokia-agility-in-a-multi-channel-multi-device-worl/</loc>
		<lastmod>2013-08-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/lessons-from-the-best-how-discover-bath-body-works/</loc>
		<lastmod>2013-08-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cciq-presents-executive-report-on-multi-channel-cu/</loc>
		<lastmod>2013-08-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/case-study-how-fedex-created-a-more-human-ivr/</loc>
		<lastmod>2013-08-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/expert-insights-why-cross-channel-is-the-key-to-cu/</loc>
		<lastmod>2013-08-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-american-airlines-measures-call-center-perform/</loc>
		<lastmod>2013-08-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/great-experience-race-do-apple-starbucks-engage-cu/</loc>
		<lastmod>2013-08-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/when-it-comes-to-customer-management-reverse-psych/</loc>
		<lastmod>2013-09-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-customer-feedback-is-the-key-to-customer-reten/</loc>
		<lastmod>2013-09-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/unleashing-gen-y-potential-in-customer-service/</loc>
		<lastmod>2013-09-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/q-a-wix-achieves-contact-center-success-from-speec/</loc>
		<lastmod>2013-09-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/monitoring-in-social-customer-care-the-two-things/</loc>
		<lastmod>2013-09-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/eyemed-on-measuring-and-motivating-contact-center/</loc>
		<lastmod>2013-09-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-lady-gaga-s-social-media-strategy-deserves/</loc>
		<lastmod>2013-09-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/10-things-i-hate-about-your-contact-center/</loc>
		<lastmod>2013-09-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/did-you-know-the-top-songs-in-america-are-written/</loc>
		<lastmod>2013-09-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/when-you-take-care-of-your-customers-they-take-car/</loc>
		<lastmod>2013-09-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/gain-an-edge-with-amazing-customer-service/</loc>
		<lastmod>2013-09-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/making-lemons-into-sangria-a-customer-experience-t/</loc>
		<lastmod>2013-10-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/is-ryanair-like-darth-vader-when-it-comes-to-custo/</loc>
		<lastmod>2013-10-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/who-wins-at-the-margins-of-customer-service/</loc>
		<lastmod>2013-10-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-8-goals-of-all-customer-interactions/</loc>
		<lastmod>2013-10-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-guide-avoid-mistakes-when-bringing-your-con/</loc>
		<lastmod>2013-10-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/at-t-the-10-ways-you-failed-me/</loc>
		<lastmod>2013-10-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-experience-past-and-future/</loc>
		<lastmod>2013-10-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/leaked-memo-how-a-ceo-really-feels-about-the-custo/</loc>
		<lastmod>2013-10-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/b2c-customer-experience-in-the-b2b-market/</loc>
		<lastmod>2013-10-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-bank-of-the-future/</loc>
		<lastmod>2013-10-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-media-as-a-customer-support-channel-best-pr/</loc>
		<lastmod>2013-10-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/stop-putting-words-in-your-customers-mouths/</loc>
		<lastmod>2013-10-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/engaging-selling-to-customers-it-s-not-what-you-sa/</loc>
		<lastmod>2013-10-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/old-school-vs-new-school-is-hurting-your-marketing/</loc>
		<lastmod>2013-10-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/automating-customer-contact-centers-to-gain-agilit/</loc>
		<lastmod>2013-10-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-it-takes-to-drive-satisfaction-from-your-cont/</loc>
		<lastmod>2013-10-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/a-buyer-s-guide-to-customer-analytics-five-crucial/</loc>
		<lastmod>2013-10-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-reasons-customers-hate-calling-support-and-one-r/</loc>
		<lastmod>2013-10-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-ask-com-revolutionized-its-customer-experience/</loc>
		<lastmod>2013-10-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-arby-s-finds-delicious-insights-in-the-voice-o/</loc>
		<lastmod>2013-11-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-options-for-handling-rude-customers/</loc>
		<lastmod>2013-11-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/voice-of-the-customer-empowered-customers-bring-a/</loc>
		<lastmod>2013-11-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/considering-at-home-agents-here-s-what-american-fa/</loc>
		<lastmod>2013-11-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-steps-to-driving-sales-with-customer-insights/</loc>
		<lastmod>2013-11-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/microsoft-gets-behind-predictive-analytics-will-yo/</loc>
		<lastmod>2013-11-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/q-a-how-western-union-satisfies-its-global-custome/</loc>
		<lastmod>2013-11-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/revealed-what-customers-demand-from-social-custome/</loc>
		<lastmod>2013-11-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/2014-cciq-editorial-calendar/</loc>
		<lastmod>2013-11-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/be-like-southwest-master-speed-in-your-customer-se/</loc>
		<lastmod>2013-11-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/foot-locker-s-customer-service-i-don-t-even-know-w/</loc>
		<lastmod>2013-11-19T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/15-signs-your-call-center-hiring-process-is-a-fail/</loc>
		<lastmod>2013-11-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-steps-to-making-the-digital-transformation/</loc>
		<lastmod>2013-11-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-future-of-digital-engagement-10-thought-leader/</loc>
		<lastmod>2013-11-22T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/foot-locker-responds-to-report-of-bad-customer-exp/</loc>
		<lastmod>2013-12-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/8-habits-of-highly-ineffective-outsourcing-relatio/</loc>
		<lastmod>2013-12-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/you-can-t-cheat-the-customer-experience/</loc>
		<lastmod>2013-12-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-ways-to-empower-customer-service-employees/</loc>
		<lastmod>2013-12-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/quick-hits-starbucks-on-creating-an-adaptive-custo/</loc>
		<lastmod>2013-12-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/a-global-study-of-the-drivers-of-a-sucessful-onlin/</loc>
		<lastmod>2013-12-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6-things-that-scare-call-center-leaders/</loc>
		<lastmod>2013-12-10T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/three-critical-success-factors-for-remote-work/</loc>
		<lastmod>2013-12-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/from-metrics-to-disney-to-dead-call-centers-to-rud/</loc>
		<lastmod>2013-12-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/your-call-center-agents-don-t-know-their-roles-5-r/</loc>
		<lastmod>2013-12-19T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/q-a-arby-s-on-the-voice-of-the-customer/</loc>
		<lastmod>2014-01-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/q-a-amfam-on-home-agents/</loc>
		<lastmod>2014-01-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/spirit-airlines-the-difference-between-service-and/</loc>
		<lastmod>2014-01-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/personality-matters/</loc>
		<lastmod>2014-01-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/briefing-bombardier-on-monitoring-the-customer-not/</loc>
		<lastmod>2014-01-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-iq-presents-2014-call-center-executive/</loc>
		<lastmod>2014-01-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/12-reasons-why-employee-training-fails/</loc>
		<lastmod>2014-01-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/executives-customer-satisfaction-the-key-to-2014-c/</loc>
		<lastmod>2014-01-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-reasons-metrics-are-your-business/</loc>
		<lastmod>2014-01-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/from-the-cciq-community-key-call-center-questions/</loc>
		<lastmod>2014-01-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/live-from-future-call-center-summit-no-cx-loophole/</loc>
		<lastmod>2014-01-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/live-from-future-call-center-summit-arby-s-doesn-t/</loc>
		<lastmod>2014-01-22T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/live-from-future-call-center-summit-are-customers/</loc>
		<lastmod>2014-01-23T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-things-call-center-culture-can-and-can-t-do-for/</loc>
		<lastmod>2014-01-30T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6-mistakes-that-will-undermine-your-big-data-strat/</loc>
		<lastmod>2014-01-30T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/onboarding-call-center-agents-world-travel-s-4-tic/</loc>
		<lastmod>2014-02-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-service-survival-kit/</loc>
		<lastmod>2014-02-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/your-agents-don-t-believe-you-5-ways-to-prove-you/</loc>
		<lastmod>2014-02-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/q-a-via-rail-on-turning-the-call-center-into-a-pro/</loc>
		<lastmod>2014-02-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/service-done-right-take-a-customer-from-heaven-to/</loc>
		<lastmod>2014-02-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/best-practices-for-generating-leads-in-the-call-ce/</loc>
		<lastmod>2014-02-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/united-serial-switchers-why-businesses-are-losing/</loc>
		<lastmod>2014-02-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-ways-to-empower-employees-to-exceed-customer-exp/</loc>
		<lastmod>2014-02-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-ways-to-empower-employees-to-exceed-customer-exp/</loc>
		<lastmod>2014-02-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/it-s-game-time-getting-agents-ready-to-satisfy-cus/</loc>
		<lastmod>2014-02-25T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/amazon-s-customer-centricity-lessons-it-is-not-you/</loc>
		<lastmod>2014-02-25T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/stop-5-customer-service-mistakes-you-re-about-to-m/</loc>
		<lastmod>2014-02-27T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-tips-for-customer-loyalty/</loc>
		<lastmod>2014-02-28T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/lesson-from-gnc-how-a-customer-centric-agent-won-b/</loc>
		<lastmod>2014-03-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/why-vail-resorts-delivers-the-ultimate-customer-ex/</loc>
		<lastmod>2014-03-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-7-call-center-objectives-for-2014-15/</loc>
		<lastmod>2014-03-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/anatomy-of-a-price-increase-5-points-about-amazon/</loc>
		<lastmod>2014-03-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-dos-and-do-nots-of-social-media-customer-service/</loc>
		<lastmod>2014-03-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/would-you-send-your-customers-to-a-competitor/</loc>
		<lastmod>2014-03-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-traits-of-an-ideal-social-customer-service-repre/</loc>
		<lastmod>2014-03-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/extraordinary-becomes-ordinary-8-ways-amazon-made/</loc>
		<lastmod>2014-03-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/redballoon-on-why-culture-is-the-perfect-gift-for/</loc>
		<lastmod>2014-03-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ebay-s-5-steps-for-optimizing-the-customer-experie/</loc>
		<lastmod>2014-03-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6-ingredients-of-a-winning-culture/</loc>
		<lastmod>2014-04-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/social-communities-14-customer-service-advantages/</loc>
		<lastmod>2014-04-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/escaping-the-customer-service-dilemma/</loc>
		<lastmod>2014-04-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6-things-call-centers-should-do-6-things-they-will/</loc>
		<lastmod>2014-04-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-walgreens-valvoline-garmin-approach-multi-chan/</loc>
		<lastmod>2014-04-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-ways-to-drive-a-digital-transformation-in-your-o/</loc>
		<lastmod>2014-04-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-agent-checklist-18-steps-to-a-great-cu/</loc>
		<lastmod>2014-04-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/spirit-airlines-customer-complaints/</loc>
		<lastmod>2014-04-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cloud-based-contact-center-market-report/</loc>
		<lastmod>2014-04-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-handle-irate-customers/</loc>
		<lastmod>2014-05-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/q-a-paddy-power-etches-customer-experience-into-it/</loc>
		<lastmod>2014-05-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-listening-to-the-customer-helped-cisco-improve/</loc>
		<lastmod>2014-05-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/good-contact-centres-vs-bad-contact-centres-what-s/</loc>
		<lastmod>2014-05-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/comcast-careerbuilder-hp-provide-customer-experien/</loc>
		<lastmod>2014-05-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/subway-vs-chipotle-a-battle-of-customer-service-ap/</loc>
		<lastmod>2014-05-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-what-s-the-point/</loc>
		<lastmod>2014-05-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/2014-executive-report-on-call-center-performance-o/</loc>
		<lastmod>2014-06-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-week-customer-satisfaction-experience/</loc>
		<lastmod>2014-06-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-week-awards-who-runs-the-world-s-best/</loc>
		<lastmod>2014-06-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/reduce-churn-and-increase-customer-satisfaction-wi/</loc>
		<lastmod>2014-06-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/if-you-re-easily-offended-don-t-affend-your-custom/</loc>
		<lastmod>2014-06-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-stupid-call-center-mistakes/</loc>
		<lastmod>2014-06-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/singer-ed-sheeran-s-customer-service-blunder-cool/</loc>
		<lastmod>2014-07-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-link-between-customer-experience-and-employee/</loc>
		<lastmod>2014-07-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-transform-your-customer-experience-in-one-w/</loc>
		<lastmod>2014-07-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-social-media-trends-3-ways-to-prepare/</loc>
		<lastmod>2014-07-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/7-mistakes-made-on-comcast-s-customer-service-call/</loc>
		<lastmod>2014-07-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-iq-presents-2014-executive-report-on-t/</loc>
		<lastmod>2014-07-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/who-cares-about-customer-satisfaction/</loc>
		<lastmod>2014-07-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/learning-from-comcast-unintended-consequences-or-m/</loc>
		<lastmod>2014-07-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/breaking-the-csat-ceiling/</loc>
		<lastmod>2014-07-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/is-the-call-center-dead/</loc>
		<lastmod>2014-07-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/managing-customer-satisfaction-agent-involvement-a/</loc>
		<lastmod>2014-07-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/word-of-mouth-give-customers-something-to-talk-abo/</loc>
		<lastmod>2014-08-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-management-lessons-from-seinfeld-part-fi/</loc>
		<lastmod>2014-08-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/omni-channel-the-game-is-changing/</loc>
		<lastmod>2014-08-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-to-do-and-what-not-to-do-in-today-s-age-of-th/</loc>
		<lastmod>2014-08-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-danger-of-outsourcing-3-ways-to-protect-yourse/</loc>
		<lastmod>2014-08-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-facts-about-the-omni-channel-customer-service-re/</loc>
		<lastmod>2014-08-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-art-of-data-in-today-s-customer-centric-world/</loc>
		<lastmod>2014-08-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-3-es-how-to-drive-agent-performance-improve-th/</loc>
		<lastmod>2014-08-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-normal-people-think-about-customer-service/</loc>
		<lastmod>2014-09-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cciq-presents-2014-executive-report-on-the-omni-ch/</loc>
		<lastmod>2014-09-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-ways-to-make-call-center-training-more-engaging/</loc>
		<lastmod>2014-09-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-3-secrets-to-nps-success-revealing-the-communi/</loc>
		<lastmod>2014-09-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/real-time-performance-management-for-contact-cente/</loc>
		<lastmod>2014-09-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/wwe-s-smackdown-is-it-okay-to-insult-your-customer/</loc>
		<lastmod>2014-09-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/apple-s-iphone-bendgate-what-is-the-customer-centr/</loc>
		<lastmod>2014-09-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/8-great-customer-care-infographics/</loc>
		<lastmod>2014-10-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-culture-that-drives-performance-not-me/</loc>
		<lastmod>2014-10-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-35-reasons-you-need-contact-center-performance/</loc>
		<lastmod>2014-10-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6-traits-of-great-company-culture/</loc>
		<lastmod>2014-10-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/six-perspectives-on-social-analytics-intelligence/</loc>
		<lastmod>2014-10-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/potbelly-empowers-its-employees-makes-customers-hu/</loc>
		<lastmod>2014-10-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-reasons-why-it-s-important-to-see-results-from-s/</loc>
		<lastmod>2014-10-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/your-customer-service-culture-requires-leaders-not/</loc>
		<lastmod>2014-10-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-real-time-engagement-center/</loc>
		<lastmod>2014-10-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-management-lessons-from-taylor-swift-s-19/</loc>
		<lastmod>2014-10-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-ws-of-contact-center-agent-engagement/</loc>
		<lastmod>2014-11-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-recruit-the-perfect-agent/</loc>
		<lastmod>2014-11-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/do-you-contact-customers-where-they-want-to-be-con/</loc>
		<lastmod>2014-11-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/apple-reminds-us-that-great-customer-experiences-i/</loc>
		<lastmod>2014-11-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/7-customer-experience-mistakes-in-a-single-interac/</loc>
		<lastmod>2014-11-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-intelligence-is-the-new-black/</loc>
		<lastmod>2014-11-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-experience-improvement-begins-with-compla/</loc>
		<lastmod>2014-11-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/marketing-vs-customer-service-vs-it-vs-operations/</loc>
		<lastmod>2014-11-25T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/an-uber-failure-another-interaction-6-more-cx-mist/</loc>
		<lastmod>2014-12-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-business-case-for-contact-center-performance-m/</loc>
		<lastmod>2014-12-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/professor-vs-chinese-restaurant-customer-engagemen/</loc>
		<lastmod>2014-12-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/quick-look-5-key-findings-about-the-future-of-the/</loc>
		<lastmod>2014-12-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-recover-from-customer-experience-mistakes/</loc>
		<lastmod>2015-01-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/current-analysis-pushing-the-envelope-with-a-real/</loc>
		<lastmod>2015-01-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-us-inner-circle-guide-to-customer-contact-anal/</loc>
		<lastmod>2015-01-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-is-the-point-of-customer-service/</loc>
		<lastmod>2015-01-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-management-lessons-from-seinfeld-part-six/</loc>
		<lastmod>2015-01-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/winter-warning-jetblue-s-customer-experience-fails/</loc>
		<lastmod>2015-01-27T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-iq-2015-event-portfolio/</loc>
		<lastmod>2015-01-27T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/immediately-applied-theory-for-enhanced-performanc/</loc>
		<lastmod>2015-02-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/turning-customer-complaints-into-improved-service/</loc>
		<lastmod>2015-02-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-key-takeaways-from-the-future-contact-center-sum/</loc>
		<lastmod>2015-02-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/iggy-azalea-vs-papa-john-s-invading-privacy-breach/</loc>
		<lastmod>2015-02-10T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/10-social-customer-care-mistakes/</loc>
		<lastmod>2015-02-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/7-things-good-contact-center-agents-do-that-bad-on/</loc>
		<lastmod>2015-02-26T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-5-social-media-fears-facing-contact-centers/</loc>
		<lastmod>2015-03-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/can-you-model-drucker/</loc>
		<lastmod>2015-03-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/raising-the-standard-for-customer-complaints-what/</loc>
		<lastmod>2015-03-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-keys-to-a-great-customer-experience-interaction/</loc>
		<lastmod>2015-03-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cciq-presents-2015-executive-report-on-the-custome/</loc>
		<lastmod>2015-03-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/exceptional-employees-create-exceptional-experienc/</loc>
		<lastmod>2015-03-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/jay-z-s-tidal-does-name-value-produce-customer-val/</loc>
		<lastmod>2015-03-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-service-lessons-from-seinfeld-part-seven/</loc>
		<lastmod>2015-04-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/learning-from-wwe-is-honesty-the-most-customer-cen/</loc>
		<lastmod>2015-04-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-things-that-frustrate-customers-and-how-to-fix-t/</loc>
		<lastmod>2015-04-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/i-don-t-really-want-to-call-you/</loc>
		<lastmod>2015-04-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/global-call-center-trends-report/</loc>
		<lastmod>2015-04-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/win-back-lost-customers-and-watch-profit-soar/</loc>
		<lastmod>2015-04-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-things-agents-should-never-have-to-say/</loc>
		<lastmod>2015-04-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-customer-feedback-mistakes/</loc>
		<lastmod>2015-05-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/steps-for-handling-rude-or-angry-customers/</loc>
		<lastmod>2015-05-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-service-interactions-the-5-most-important/</loc>
		<lastmod>2015-05-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-simple-ways-to-increase-customer-loyalty/</loc>
		<lastmod>2015-05-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-impact-of-social-media-on-customer-service/</loc>
		<lastmod>2015-06-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-week-preview-5-pressing-customer-exper/</loc>
		<lastmod>2015-06-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cciq-presents-executive-report-on-cloud-contact-ce/</loc>
		<lastmod>2015-06-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/2015-call-center-week-award-winners-revealed/</loc>
		<lastmod>2015-06-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-inner-circle-guide-to-cloud-based-contact-cent/</loc>
		<lastmod>2015-06-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-week-little-advocacy-for-net-promoter/</loc>
		<lastmod>2015-06-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-words-that-describe-the-best-customer-service/</loc>
		<lastmod>2015-06-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-psychology-of-customer-complaints/</loc>
		<lastmod>2015-07-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/contact-center-agent-performance-5-most-and-least/</loc>
		<lastmod>2015-07-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-service-lessons-from-seinfeld-part-eight/</loc>
		<lastmod>2015-07-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-secret-to-customer-feedback-all-you-have-to-do/</loc>
		<lastmod>2015-07-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cciq-presents-2015-executive-report-on-contact-cen/</loc>
		<lastmod>2015-07-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/learning-from-dunkin-donuts-subway-6-ways-agents-i/</loc>
		<lastmod>2015-07-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-reasons-the-customer-experience-isn-t-improving/</loc>
		<lastmod>2015-08-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/frost-sullivan-from-old-school-to-next-gen-ivr-ref/</loc>
		<lastmod>2015-08-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/state-of-fraud/</loc>
		<lastmod>2015-08-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/9-ways-to-prove-you-care-about-your-customers/</loc>
		<lastmod>2015-08-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/frost-sullivan-mobile-engagement-delivers-great-cu/</loc>
		<lastmod>2015-08-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/pizza-hut-closes-call-center-service-culture-rippe/</loc>
		<lastmod>2015-08-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/enriching-your-customer-experience-with-proactive/</loc>
		<lastmod>2015-08-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-things-that-irritate-customers/</loc>
		<lastmod>2015-08-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/compliance-tips-for-outbound-debt-collection-commu/</loc>
		<lastmod>2015-08-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-insights-from-call-centres-in-the-middle-east/</loc>
		<lastmod>2015-08-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-customer-is-usually-a-moron-so-what/</loc>
		<lastmod>2015-08-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-key-ingredients-of-potbelly-sandwich-shop-s-cust/</loc>
		<lastmod>2015-08-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-do-you-mean-justin-bieber-s-question-for-cust/</loc>
		<lastmod>2015-09-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/7-in-store-customer-experience-annoyances/</loc>
		<lastmod>2015-09-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/contact-center-quiz-are-your-agents-customer-centr/</loc>
		<lastmod>2015-09-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/paypal-uses-agent-coaching-to-boost-nps-customer-l/</loc>
		<lastmod>2015-09-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/omni-channel-customer-experience-3-urgent-tasks/</loc>
		<lastmod>2015-09-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/next-level-customer-experience-designed-by-custome/</loc>
		<lastmod>2015-09-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/infographic-5-facts-about-contact-centers-in-the-c/</loc>
		<lastmod>2015-09-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/metlife-s-executive-vp-speaks-chris-smith-intervie/</loc>
		<lastmod>2015-09-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-with-diane-magers-at-t-business-services/</loc>
		<lastmod>2015-09-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-with-diane-magers-at-t-business-service/</loc>
		<lastmod>2015-09-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cciq-presents-conquering-workforce-optimization-in/</loc>
		<lastmod>2015-10-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/zappos-experience-on-family-guy-rise-of-unofficial/</loc>
		<lastmod>2015-10-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/men-s-wearhouse-customer-experience-8-things-that/</loc>
		<lastmod>2015-10-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/time-warner-cable-mocks-its-cx-promises-improved-s/</loc>
		<lastmod>2015-10-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/meet-the-customer-experience-experts/</loc>
		<lastmod>2015-10-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-service-lessons-from-seinfeld-part-nine/</loc>
		<lastmod>2015-10-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-bill-of-rights/</loc>
		<lastmod>2015-10-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ovum-how-mobile-technology-improves-outbound-engag/</loc>
		<lastmod>2015-10-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-employee-engagement-process-explained/</loc>
		<lastmod>2015-10-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/2015-executive-report-on-the-omni-channel-contact/</loc>
		<lastmod>2015-11-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-2015-post-event-executive-report/</loc>
		<lastmod>2015-11-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-interaction-scorecard-11-signs-of-success/</loc>
		<lastmod>2015-11-10T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/don-t-just-coach-contact-center-employees-involve/</loc>
		<lastmod>2015-11-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/aligning-the-c-suite-contact-center-culture-and-vo/</loc>
		<lastmod>2015-11-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-10-mega-trends-in-customer-service-delivery/</loc>
		<lastmod>2015-11-24T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-contact-center-manager-s-survival-guide-to-omn/</loc>
		<lastmod>2015-12-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/frost-sullivan-bpo-trennds-for-banking-financial-s/</loc>
		<lastmod>2015-12-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/frost-sullivan-executive-summary-when-your-custome/</loc>
		<lastmod>2015-12-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-service-lessons-from-seinfeld-part-ten/</loc>
		<lastmod>2016-01-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/noise-in-the-customer-service-center/</loc>
		<lastmod>2016-01-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/zappos-warm-interaction-customers-attack-burger-ki/</loc>
		<lastmod>2016-01-22T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-director-s-report-cx-impact-2016/</loc>
		<lastmod>2016-02-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/lessons-from-ccw-what-s-hot-what-s-not-in-customer/</loc>
		<lastmod>2016-02-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ten-key-points-to-consider-before-implementing-a-s/</loc>
		<lastmod>2016-02-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/lesson-from-chipotle-customer-centric-agents-recog/</loc>
		<lastmod>2016-02-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-ways-to-judge-your-contact-center-agents-custome/</loc>
		<lastmod>2016-02-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-benefits-of-managed-services-for-contact-cente/</loc>
		<lastmod>2016-02-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-future-of-customer-video-calls/</loc>
		<lastmod>2016-02-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/2016-executive-report-on-customer-experience/</loc>
		<lastmod>2016-03-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/infographic-5-signs-you-re-a-cloud-contact-center/</loc>
		<lastmod>2016-03-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/apple-launches-twitter-customer-support-lessons-le/</loc>
		<lastmod>2016-03-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/revealed-5-most-important-elements-of-a-customer-i/</loc>
		<lastmod>2016-03-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/case-study-driving-sales-with-targeted-rewards/</loc>
		<lastmod>2016-04-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/state-of-the-market-contact-centres-in-kenya/</loc>
		<lastmod>2016-04-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/satisfy-customers-grow-their-loyalty/</loc>
		<lastmod>2016-04-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/2015-call-center-iq-executive-reports/</loc>
		<lastmod>2016-04-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-5-articles-of-2015/</loc>
		<lastmod>2016-04-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-improving-state-of-contact-centres-in-africa/</loc>
		<lastmod>2016-04-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/2016-executive-report-on-contact-center-technology/</loc>
		<lastmod>2016-04-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/free-pays-for-itself-little-gestures-have-a-big/</loc>
		<lastmod>2016-05-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/smart-tips-for-using-knowledge-management/</loc>
		<lastmod>2016-05-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/annoy-us-not-them-words-of-an-employee-who-gets/</loc>
		<lastmod>2016-05-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/mcdonalds-improves-customer-experience-by/</loc>
		<lastmod>2016-05-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/glossybox-the-customer-isnt-always-right/</loc>
		<lastmod>2016-05-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/2016-executive-report-on-performance-metrics/</loc>
		<lastmod>2016-06-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-5-contact-center-performance-priorities/</loc>
		<lastmod>2016-06-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/omni-channel-is-seamless-engagement/</loc>
		<lastmod>2016-06-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/psychology-and-the-contact-center-how-using/</loc>
		<lastmod>2016-06-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/hooligans-when-a-company-must-deal-with-an-unruly/</loc>
		<lastmod>2016-06-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/9-keys-to-success-in-a-changing-contact-center/</loc>
		<lastmod>2016-06-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/video-making-service-your-brand-differentiator/</loc>
		<lastmod>2016-06-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/less-is-more-how-does-a-dive-bar-get-customer/</loc>
		<lastmod>2016-06-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-reasons-to-join-the-cloud-contact-center/</loc>
		<lastmod>2016-06-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/easy-personalized-the-experience-your-customers/</loc>
		<lastmod>2016-06-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/2016-ccw-award-winners-who-runs-the-worlds-best/</loc>
		<lastmod>2016-07-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-10-customer-experience-trends-for-2016-17/</loc>
		<lastmod>2016-07-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/finding-the-right-tone-when-the-customer/</loc>
		<lastmod>2016-07-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-10-customer-experience-trends/</loc>
		<lastmod>2016-07-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/southwest-cx-goes-south-8-mistakes-the-airline/</loc>
		<lastmod>2016-07-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-5-customer-service-books/</loc>
		<lastmod>2016-08-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-service-lessons-from-seinfeld-part-11/</loc>
		<lastmod>2016-08-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/universal-orlando-on-guest-services-if-you-satisfy/</loc>
		<lastmod>2016-08-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/2016-executive-report-on-next-generation-customer/</loc>
		<lastmod>2016-08-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customers-are-not-identical-neweggs-customer/</loc>
		<lastmod>2016-08-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/amazon-vs-jet-on-customer-service/</loc>
		<lastmod>2016-09-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-ways-to-better-cx-with-omnichannel/</loc>
		<lastmod>2016-09-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/espns-fantasy-football-failure/</loc>
		<lastmod>2016-09-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/does-having-a-monopoly-excuse-you-from-having-good/</loc>
		<lastmod>2016-09-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6-ways-to-make-contact-center-metrics-great-again/</loc>
		<lastmod>2016-09-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/infographic-give-your-customers-and-business-what/</loc>
		<lastmod>2016-09-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/moving-from-multichannel-chaos-to-omnichannel/</loc>
		<lastmod>2016-09-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/8-things-contact-center-leaders-must-do-in-2017/</loc>
		<lastmod>2016-10-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/from-multichannel-chaos-to-omnichannel/</loc>
		<lastmod>2016-10-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/less-friction-through-omnichannel/</loc>
		<lastmod>2016-10-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/one-thing-all-contact-center-agents-need/</loc>
		<lastmod>2016-10-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-customer-experience-conversations-im-sick-of/</loc>
		<lastmod>2016-10-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6-themes-for-the-future-of-the-contact-center/</loc>
		<lastmod>2016-10-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-winter-executive-report-the-future-of-the/</loc>
		<lastmod>2016-10-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-2017-interview-with-the-forums-community/</loc>
		<lastmod>2016-10-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/qa-with-5-c-level-customer-experience-executives/</loc>
		<lastmod>2016-11-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-people-we-love-to-follow/</loc>
		<lastmod>2016-11-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/being-customer-centric-shouldnt-get-you-fired/</loc>
		<lastmod>2016-11-29T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-service-center-is-dead-humanity-isnt-ccw/</loc>
		<lastmod>2016-12-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-customer-experience-influencers-for-2017/</loc>
		<lastmod>2017-01-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-delighted-are-your-customers/</loc>
		<lastmod>2017-01-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/2017-customer-experience-predictions-top/</loc>
		<lastmod>2017-01-23T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/peter-guber-on-customer-experience-aim-at-their/</loc>
		<lastmod>2017-01-30T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-10-words-to-eliminate-from-your-sales/</loc>
		<lastmod>2017-02-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-rules-of-customer-experience-ethics/</loc>
		<lastmod>2017-02-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ivr-in-an-omni-channel-world/</loc>
		<lastmod>2017-02-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/were-a-5-star-hotel-but-were-not-interested-in/</loc>
		<lastmod>2017-02-27T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-digital-one-1/</loc>
		<lastmod>2017-03-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ebook-five-trends-that-redefine-the-customer/</loc>
		<lastmod>2017-03-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-ways-to-stop-arguing-with-customers/</loc>
		<lastmod>2017-03-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-digital-quiz-what-is-your-top-customer/</loc>
		<lastmod>2017-03-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep1-bill-ashton-the-honest-company/</loc>
		<lastmod>2017-04-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep2-allan-martinson-starship-technologies/</loc>
		<lastmod>2017-04-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep3-peter-paluzi-carhartt/</loc>
		<lastmod>2017-04-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/quiz-what-is-your-top-customer-experience/</loc>
		<lastmod>2017-04-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/does-the-rise-of-ai-the-fall-of-human-customer-0/</loc>
		<lastmod>2017-04-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/does-the-rise-of-ai-the-fall-of-human-customer/</loc>
		<lastmod>2017-04-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-executive-report-performance-agents/</loc>
		<lastmod>2017-04-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/stop-making-customer-experience-the-customers/</loc>
		<lastmod>2017-04-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-overcome-customer-objections-without/</loc>
		<lastmod>2017-05-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep4-abir-thakurta-havertys-furniture/</loc>
		<lastmod>2017-05-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/citis-michelle-brigman-dont-just-hear-your/</loc>
		<lastmod>2017-05-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep5-mark-buchanan-cisco/</loc>
		<lastmod>2017-05-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/stop-shaming-your-customers/</loc>
		<lastmod>2017-05-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-ways-to-make-good-customer-service-great/</loc>
		<lastmod>2017-05-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/infographic-changing-landscape-of-contact-centres/</loc>
		<lastmod>2017-05-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep6-sue-martin-newegg/</loc>
		<lastmod>2017-05-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/legalzooms-michelle-lopez-empower-agents-to/</loc>
		<lastmod>2017-05-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/tips-on-customer-obsession-from-amazon-vp-tom/</loc>
		<lastmod>2017-05-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep7-susie-deveault-transat/</loc>
		<lastmod>2017-06-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-align-sales-customer-service/</loc>
		<lastmod>2017-06-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/creating-an-uber-customer-service-culture/</loc>
		<lastmod>2017-06-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep8-jeremy-bruno-method/</loc>
		<lastmod>2017-06-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/awards-qa-hui-wu-curtis-choice-hotels-cx-leader-of/</loc>
		<lastmod>2017-06-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep9-hilary-hahn/</loc>
		<lastmod>2017-06-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep10-maria-rapetskaya/</loc>
		<lastmod>2017-06-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep11-ted-graham-gm/</loc>
		<lastmod>2017-06-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep12-gene-lunger-ashley-home-store/</loc>
		<lastmod>2017-07-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-executive-report-customer-experience/</loc>
		<lastmod>2017-07-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep13-paul-stone-cabelas/</loc>
		<lastmod>2017-07-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/top-5-reasons-customers-complain/</loc>
		<lastmod>2017-07-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep14-jerry-roberts-microsoft/</loc>
		<lastmod>2017-07-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-do-cabelas-ashley-furniture-have-in-common/</loc>
		<lastmod>2017-07-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/qa-with-rent-the-runway-ceo-co-founder-jennifer/</loc>
		<lastmod>2017-07-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep15-kathryn-moore/</loc>
		<lastmod>2017-07-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/qa-lyft-on-its-customer-centric-culture-employee/</loc>
		<lastmod>2017-07-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-employee-engagement/</loc>
		<lastmod>2017-08-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep16-jennifer-macmenamin/</loc>
		<lastmod>2017-08-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep17-jean-guilbert-cirque-du-soleil/</loc>
		<lastmod>2017-08-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-ways-to-build-customer-trust-over-the-phone/</loc>
		<lastmod>2017-08-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-if-bill-gates-isnt-real-what-happens-when-ai/</loc>
		<lastmod>2017-08-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-with-kimberly-warrick-from-ccw/</loc>
		<lastmod>2017-08-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-frictionless-experience/</loc>
		<lastmod>2017-08-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep18-solution-tour/</loc>
		<lastmod>2017-08-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/retailer-mishandles-complaint-over-black-model/</loc>
		<lastmod>2017-08-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-with-docia-myer-from-ccw/</loc>
		<lastmod>2017-08-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep19-frank-eliason/</loc>
		<lastmod>2017-08-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-digital-podcast-frank-eliason-on-customer/</loc>
		<lastmod>2017-08-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6-signs-of-a-customer-centric-leader/</loc>
		<lastmod>2017-08-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-signs-of-a-great-contact-center-training-program/</loc>
		<lastmod>2017-08-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep20-antonio-zaccheo-sunglass-hut/</loc>
		<lastmod>2017-08-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-fall-executive-report/</loc>
		<lastmod>2017-09-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-customer-loyalty/</loc>
		<lastmod>2017-09-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/are-companies-serious-about-the-effortless/</loc>
		<lastmod>2017-09-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep21-paco-underhill/</loc>
		<lastmod>2017-09-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-why-we-buy-author-paco-underhill-on-what/</loc>
		<lastmod>2017-09-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/are-companies-serious-about-winning-back-lost/</loc>
		<lastmod>2017-09-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep22-rod-johnson-farmers-insurance/</loc>
		<lastmod>2017-09-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-future-of-cx-employees/</loc>
		<lastmod>2017-09-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-farmers-insurance-on-how-technology-can/</loc>
		<lastmod>2017-09-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-things-you-need-to-know-about-the-customer/</loc>
		<lastmod>2017-09-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep23-eytan-bensoussan-ferst-digital/</loc>
		<lastmod>2017-09-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/shep-hyken-more-key-influencers-talk-ai/</loc>
		<lastmod>2017-09-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep24-cheryl-china-citizens-bank/</loc>
		<lastmod>2017-09-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/rethink-contact-center-learning-elevate-the/</loc>
		<lastmod>2017-09-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-citizens-bank-svp-talks-customer/</loc>
		<lastmod>2017-10-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/online-service-dont-ruin-business-case-by-scoring/</loc>
		<lastmod>2017-10-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep25-jason-daniels-axa-assistance/</loc>
		<lastmod>2017-10-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/axa-assistances-operations-director-on-journey/</loc>
		<lastmod>2017-10-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/tips-for-social-customer-care/</loc>
		<lastmod>2017-10-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep26-peter-guber/</loc>
		<lastmod>2017-10-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/dodgers-take-lead-in-nlcs-peter-guber-talks/</loc>
		<lastmod>2017-10-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/interview-mckesson-vp-on-the-power-of-truly/</loc>
		<lastmod>2017-10-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep27-hui-wu-curtis/</loc>
		<lastmod>2017-10-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/20-great-customer-experience-quotes-from-ccw/</loc>
		<lastmod>2017-10-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep28-suzanne-henricksen-clorox/</loc>
		<lastmod>2017-10-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/leaders-from-ashley-homestore-marks-work-wearhouse/</loc>
		<lastmod>2017-10-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/concerts-on-southwest-airlines-flights-customer/</loc>
		<lastmod>2017-10-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep29-tim-fischer-colony-brands/</loc>
		<lastmod>2017-11-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6rs-for-bringing-your-cx-business-back-to-the/</loc>
		<lastmod>2017-11-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep30-deb-alvord-lenovo/</loc>
		<lastmod>2017-11-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-contact-center-best-practices-that-need-to-be/</loc>
		<lastmod>2017-11-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-winter-executive-report-contact-center/</loc>
		<lastmod>2017-11-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-crm/</loc>
		<lastmod>2017-11-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep31-niamh-byrne-citi/</loc>
		<lastmod>2017-11-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/dont-ignore-the-rm-in-crm/</loc>
		<lastmod>2017-11-17T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/citi-cx-lead-talks-chatbots-customer-centricity-in/</loc>
		<lastmod>2017-11-17T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/digital-engagement-is-about-benefits-not/</loc>
		<lastmod>2017-11-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep32-jon-robertson-desk-yogi/</loc>
		<lastmod>2017-11-23T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep33-akira-mitsumasu-japan-airlines/</loc>
		<lastmod>2017-11-30T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-ace-customer-loyalty-car-rental-company/</loc>
		<lastmod>2017-12-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-agent-performance/</loc>
		<lastmod>2017-12-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-winter-executive-report-contact-center-0/</loc>
		<lastmod>2017-12-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep34-dana-wilson-comcast/</loc>
		<lastmod>2017-12-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep35-brad-nichols-dun-bradstreet/</loc>
		<lastmod>2017-12-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-crm-link-only/</loc>
		<lastmod>2017-12-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-customer-experience-personalization/</loc>
		<lastmod>2017-12-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/10-skills-all-great-contact-center-leaders-need/</loc>
		<lastmod>2017-12-19T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-customer-experience-personalization-0/</loc>
		<lastmod>2017-12-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep36-paul-jarrett-bulu-box/</loc>
		<lastmod>2017-12-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep37-lynn-skoczelas-sharp-healthcare/</loc>
		<lastmod>2017-12-28T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-2018-customer-contact-predictions/</loc>
		<lastmod>2018-01-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-sharp-healthcares-chief-experience-officer/</loc>
		<lastmod>2018-01-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-2018-predictions-link-only/</loc>
		<lastmod>2018-01-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep38-hadi-irvani-peachdish/</loc>
		<lastmod>2018-01-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-peach-dish-founder-on-sharing-his-passion/</loc>
		<lastmod>2018-01-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/7-tips-for-being-more-assertive-and-successful-in/</loc>
		<lastmod>2018-01-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep39-john-pompei-electronic-arts-ea/</loc>
		<lastmod>2018-01-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-electronic-arts-on-the-importance-of/</loc>
		<lastmod>2018-01-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/american-airlines-to-compensate-customers-in/</loc>
		<lastmod>2018-01-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-retail-cx/</loc>
		<lastmod>2018-01-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep40-ganesh-kashyap-mondelez/</loc>
		<lastmod>2018-01-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/a-customer-facing-employee-yelled-at-me-and-i/</loc>
		<lastmod>2018-01-22T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-digital-media-kit-2018/</loc>
		<lastmod>2018-01-23T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep41-jeff-allison-visa/</loc>
		<lastmod>2018-01-25T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/visa-svp-appears-on-ccw-digital-podcast/</loc>
		<lastmod>2018-01-29T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-retail-cx-link-only/</loc>
		<lastmod>2018-01-31T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep42-miao-song/</loc>
		<lastmod>2018-02-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-omnichannel/</loc>
		<lastmod>2018-02-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-three-pillars-of-the-digital/</loc>
		<lastmod>2018-02-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/7-burning-customer-experience-questions-we-all/</loc>
		<lastmod>2018-02-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep43-thom-hacker-the-home-depot/</loc>
		<lastmod>2018-02-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/benchmark-report-live-chat/</loc>
		<lastmod>2018-02-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-omnichannel-link-only/</loc>
		<lastmod>2018-02-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep44-alvin-neo-ihh-healthcareparkway-pantai/</loc>
		<lastmod>2018-02-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-messaging/</loc>
		<lastmod>2018-02-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ihh-healthcareparkway-pantai-on-delivering-a-great/</loc>
		<lastmod>2018-02-19T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-problematic-customer-experience-statements-that/</loc>
		<lastmod>2018-02-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep46-heather-magaha-wells-fargo/</loc>
		<lastmod>2018-02-22T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-messaging-link-only/</loc>
		<lastmod>2018-02-23T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep46-dominic-hoffmann-lazada-group-alibaba/</loc>
		<lastmod>2018-03-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/hewy-interview-kelli-durkin/</loc>
		<lastmod>2018-03-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/x-automation-report/</loc>
		<lastmod>2018-03-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cx-automation-link-only/</loc>
		<lastmod>2018-03-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/alibabas-lazada-group-on-making-the-most-of-nps/</loc>
		<lastmod>2018-03-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep47-troy-barnes-aia-malaysia/</loc>
		<lastmod>2018-03-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/call-center-training-4-questions-you-must-answer/</loc>
		<lastmod>2018-03-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep48-chris-dotson-electronic-arts/</loc>
		<lastmod>2018-03-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-intent-report/</loc>
		<lastmod>2018-03-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/organic-vs-deliberate-2-different-ways-to-drive/</loc>
		<lastmod>2018-03-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-ea-on-making-sure-customers-dont-need-to/</loc>
		<lastmod>2018-03-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep49-michelle-brigman-citi/</loc>
		<lastmod>2018-03-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-customer-intent-link-only/</loc>
		<lastmod>2018-03-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cw-market-study-performance-metrics/</loc>
		<lastmod>2018-03-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-citi-on-letting-voice-of-the-customer-cx/</loc>
		<lastmod>2018-03-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/half-of-employees-cant-recite-company-vision-or/</loc>
		<lastmod>2018-03-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep50-sally-toister-marriott/</loc>
		<lastmod>2018-03-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/reducing-customer-effort-in-10-easy-steps/</loc>
		<lastmod>2018-04-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/pecial-report-brand-reputation/</loc>
		<lastmod>2018-04-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep51-marc-mcallister-harley-davidson/</loc>
		<lastmod>2018-04-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-market-study-performance-metrics-link-only/</loc>
		<lastmod>2018-04-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/7-signs-of-a-great-voice-of-the-customer-strategy/</loc>
		<lastmod>2018-04-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep52-jim-white/</loc>
		<lastmod>2018-04-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-emotions-in-the-customer-experience/</loc>
		<lastmod>2018-04-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/crm-roadmap-11-steps-to-better-customer/</loc>
		<lastmod>2018-04-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-outsourcing/</loc>
		<lastmod>2018-04-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep53-raju-nair-dbs-bank/</loc>
		<lastmod>2018-04-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-dbs-bank-on-creating-the-red-experience/</loc>
		<lastmod>2018-04-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/modern-shopping-for-the-modern-man-nordstrom/</loc>
		<lastmod>2018-04-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep54-ketan-samani-ubs-wealth-management/</loc>
		<lastmod>2018-04-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-ubs-wealth-management-on-personalization/</loc>
		<lastmod>2018-04-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/self-service-checklist-are-you-actually-reducing/</loc>
		<lastmod>2018-04-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/hief-experience-officer-report/</loc>
		<lastmod>2018-05-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep55-angela-hunter-prudential/</loc>
		<lastmod>2018-05-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/saturday-night-live-sketch-parodies-prison-call/</loc>
		<lastmod>2018-05-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep56-cheryl-china-citizens-bank/</loc>
		<lastmod>2018-05-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-journey-mapping/</loc>
		<lastmod>2018-05-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-priorities-for-chief-customer/</loc>
		<lastmod>2018-05-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-customer-journey-mapping-link-only/</loc>
		<lastmod>2018-05-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-outsourcing-link-only/</loc>
		<lastmod>2018-05-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-brand-reputation-link-only/</loc>
		<lastmod>2018-05-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep57-claudiu-coltea/</loc>
		<lastmod>2018-05-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-the-cx-is-a-business-wide-focus/</loc>
		<lastmod>2018-05-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/7-trends-shaping-contact-center-workforce/</loc>
		<lastmod>2018-05-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccwdigitalonline/</loc>
		<lastmod>2018-05-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep58-mark-beaumont-super-human/</loc>
		<lastmod>2018-05-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep59-kristin-guthrie-icw/</loc>
		<lastmod>2018-05-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/correcting-5-misleading-statements-about-the-customer-experience/</loc>
		<lastmod>2018-06-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-chasing-the-right-goals-in-the-contact-center/</loc>
		<lastmod>2018-06-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep60-yuval-dvir-google/</loc>
		<lastmod>2018-06-07T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/outsourcing-in-the-era-of-customer-centricity/</loc>
		<lastmod>2018-06-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6-ways-to-elevate-your-customer-loyalty-strategy-with-data/</loc>
		<lastmod>2018-06-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep61-hui-wu-curtis/</loc>
		<lastmod>2018-06-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-intelligent-customer-contact-workforce-link-only/</loc>
		<lastmod>2018-06-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-self-service-link-only/</loc>
		<lastmod>2018-06-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-self-service/</loc>
		<lastmod>2018-06-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-journey-mapping-is-not-enough/</loc>
		<lastmod>2018-06-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep62-greg-reed-homeserve/</loc>
		<lastmod>2018-06-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/comcast-evp-on-reducing-effort-making-connections-in-an-omnichannel-world/</loc>
		<lastmod>2018-06-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep63-martin-sassenfeld-lutthansa/</loc>
		<lastmod>2018-06-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-the-fp3-experience-link-only/</loc>
		<lastmod>2018-07-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-fp3-experience/</loc>
		<lastmod>2018-07-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-lufthansa-on-leveraging-ai-to-remedy-customer-pain-points/</loc>
		<lastmod>2018-07-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep64-nick-muir-rbs/</loc>
		<lastmod>2018-07-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-cx-automation-link-only/</loc>
		<lastmod>2018-07-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/omnichannel-contact-center-assessment-quiz/</loc>
		<lastmod>2018-07-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/avoid-the-trap-of-the-retail-customer-experience/</loc>
		<lastmod>2018-07-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep65-emily-deragon-sirius/</loc>
		<lastmod>2018-07-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-contact-center-learning-development-link-only/</loc>
		<lastmod>2018-07-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/say-goodbye-to-omnichannel-say-hello-to-omnimoment/</loc>
		<lastmod>2018-07-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-contact-center-learning-development/</loc>
		<lastmod>2018-07-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep66-lori-jarchow-ecolab/</loc>
		<lastmod>2018-07-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/turning-contact-center-opponents-into-allies/</loc>
		<lastmod>2018-07-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/9-ways-to-create-a-more-personalized-customer-experience/</loc>
		<lastmod>2018-07-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccwfallonline/</loc>
		<lastmod>2018-07-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep67-ccw-live-interview/</loc>
		<lastmod>2018-07-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-bad-customer-service-costs-money/</loc>
		<lastmod>2018-07-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-service-debates-dua-lipa-vs-united-complaints-from-bad-customers/</loc>
		<lastmod>2018-07-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-apac-online/</loc>
		<lastmod>2018-07-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-actionable-analytics-link-only/</loc>
		<lastmod>2018-08-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-actionable-analytics/</loc>
		<lastmod>2018-08-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep68-nate-ford-allianz/</loc>
		<lastmod>2018-08-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep69-dan-burkland-terry-lang/</loc>
		<lastmod>2018-08-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-contact-center-security-authentication-fraud-prevention-link-only/</loc>
		<lastmod>2018-08-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep70-jim-thomsen-jim-iyoob/</loc>
		<lastmod>2018-08-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/sign-zone-maintains-a-personal-touch-in-the-digital-age/</loc>
		<lastmod>2018-08-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/comerica-bank-on-using-cx-technology-for-the-right-reasons/</loc>
		<lastmod>2018-08-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep71-abhijit-mitra-brian-johnson/</loc>
		<lastmod>2018-08-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/2018-ccw-market-study-the-customer-experience-link-only/</loc>
		<lastmod>2018-08-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/chatbots-for-customer-service-5-factors-you-must-consider/</loc>
		<lastmod>2018-08-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep72-shawn-castle-valvoline/</loc>
		<lastmod>2018-08-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-the-digital-cx-link-only/</loc>
		<lastmod>2018-09-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-choose-a-crm-provider/</loc>
		<lastmod>2018-09-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-square-leverages-ai-to-elevate-the-customer-experience/</loc>
		<lastmod>2018-09-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-73-adrian-ruth-bbc/</loc>
		<lastmod>2018-09-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/qa-valvoline-on-maintaining-customer-centricity-amid-growth/</loc>
		<lastmod>2018-09-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/3-ways-to-create-a-more-customer-centric-reputation/</loc>
		<lastmod>2018-09-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-74-sebastian-antony-barclays/</loc>
		<lastmod>2018-09-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-the-state-of-chatbots-link-only/</loc>
		<lastmod>2018-09-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-the-state-of-chatbots/</loc>
		<lastmod>2018-09-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/dont-let-your-cx-employees-tools-ideas-fall-behind-qa-with-fresenius-medical-care/</loc>
		<lastmod>2018-09-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-75-martin-rowlson-uber/</loc>
		<lastmod>2018-09-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/companies-are-not-making-the-most-of-customer-journey-maps/</loc>
		<lastmod>2018-09-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/toll-brothers-director-on-fostering-a-singular-culture-in-a-world-of-dispersed-employees/</loc>
		<lastmod>2018-09-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/new-ccw-digital-special-report-says-biometrics-improves-cx-and-stops-fraud-in-the-contact-center/</loc>
		<lastmod>2018-09-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-factors-impacting-customer-contact-strategy/</loc>
		<lastmod>2018-09-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-76-peter-cszuczka-lexmark/</loc>
		<lastmod>2018-09-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-digital-2019-media-kit-link-only/</loc>
		<lastmod>2018-09-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-empowering-customer-centric-engagement-link-only/</loc>
		<lastmod>2018-10-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cx-automation-through-the-eyes-of-customers-agents/</loc>
		<lastmod>2018-10-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-lexmark-on-offering-higher-value-cx-work/</loc>
		<lastmod>2018-10-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-empowering-customer-centric-engagement/</loc>
		<lastmod>2018-10-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-77-jorgen-lislerud-circle-k/</loc>
		<lastmod>2018-10-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-online-the-future-of-the-contact-center-in-2019/</loc>
		<lastmod>2018-10-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-emerging-trends-in-customer-excellence-from-ccw-austin/</loc>
		<lastmod>2018-10-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-circle-k-on-the-power-of-customer-feedback/</loc>
		<lastmod>2018-10-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-78-alexis-smith-anheuser-busch/</loc>
		<lastmod>2018-10-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/training-and-managing-the-customer-centric-way-with-hotwire-webinar-recap/</loc>
		<lastmod>2018-10-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/when-is-it-ok-to-say-no-to-a-customer/</loc>
		<lastmod>2018-10-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-repair-your-brand-reputation-after-a-cs-distaster/</loc>
		<lastmod>2018-10-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-remote-agents-link-only/</loc>
		<lastmod>2018-10-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/navigating-the-world-of-customer-contact-technology/</loc>
		<lastmod>2018-10-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/latest-in-contact-center-technologies-for-2019/</loc>
		<lastmod>2018-10-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-79-jason-liberman-venmo-paypal/</loc>
		<lastmod>2018-10-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/heres-how-daymond-johns-shark-points-apply-to-customer-service/</loc>
		<lastmod>2018-10-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/6-brands-that-handled-customer-complaints-on-social-media-like-a-boss/</loc>
		<lastmod>2018-10-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-sears-bankruptcy-and-a-flawed-customer-experience/</loc>
		<lastmod>2018-10-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-contact-to-do-list-what-supervisors-vps-and-executives-can-do-right-now/</loc>
		<lastmod>2018-10-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/heres-what-your-customers-really-want-stats-show/</loc>
		<lastmod>2018-10-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-80-iassen-deenitchin-ing/</loc>
		<lastmod>2018-10-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/when-customer-complaints-about-sexist-ads-turn-into-rebrands/</loc>
		<lastmod>2018-10-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-centricity-by-the-numbers-with-dish-network-webinar-recap/</loc>
		<lastmod>2018-10-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-brands-that-practically-invented-customer-centric-advertising/</loc>
		<lastmod>2018-10-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-customer-contact-to-do-list/</loc>
		<lastmod>2018-10-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-top-trends-you-need-to-know/</loc>
		<lastmod>2018-10-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-make-your-social-media-strategy-more-customer-centric/</loc>
		<lastmod>2018-10-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/humana-on-giving-your-customer-experience-a-sense-of-purpose/</loc>
		<lastmod>2018-10-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-81-laura-evans-naked-wines/</loc>
		<lastmod>2018-10-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/airlines-bad-customer-service/</loc>
		<lastmod>2018-10-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-future-of-contact-center-workspaces-link-only/</loc>
		<lastmod>2018-11-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/future-contact-center-workspace/</loc>
		<lastmod>2018-11-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-centric-brands/</loc>
		<lastmod>2018-11-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/contact-center-jobs-omnichannel-customer-service/</loc>
		<lastmod>2018-11-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-lifetime-value-should-you-use-it/</loc>
		<lastmod>2018-11-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-82-greg-marion-usaa/</loc>
		<lastmod>2018-11-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/speech-analytics-for-customer-service/</loc>
		<lastmod>2018-11-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/human-centric-design-thinking/</loc>
		<lastmod>2018-11-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/human-centric-customer-service/</loc>
		<lastmod>2018-11-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-market-study-the-future-of-the-contact-center-2019-link-only/</loc>
		<lastmod>2018-11-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-market-study-the-future-of-the-contact-center-in-2019/</loc>
		<lastmod>2018-11-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/8-customer-centric-ways-to-use-automation/</loc>
		<lastmod>2018-11-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-83-cory-kreeck-beachbody/</loc>
		<lastmod>2018-11-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-experience-fails-funny/</loc>
		<lastmod>2018-11-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/knowledge-management/</loc>
		<lastmod>2018-11-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/contact-center-trends/</loc>
		<lastmod>2018-11-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/knowledge-management-contact-center/</loc>
		<lastmod>2018-11-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/words-to-describe-good-customer-service/</loc>
		<lastmod>2018-11-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/chipotle-rehires-manager-who-refused-to-serve-dine-and-dash-offenders/</loc>
		<lastmod>2018-11-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-84-deb-denure-humana/</loc>
		<lastmod>2018-11-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/contact-center-fraud-customer-service-scam/</loc>
		<lastmod>2018-11-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-data-insights/</loc>
		<lastmod>2018-11-27T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-be-a-good-customer/</loc>
		<lastmod>2018-11-27T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/user-experience-design/</loc>
		<lastmod>2018-11-28T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-85-jim-kowalczyk-fresenius/</loc>
		<lastmod>2018-11-28T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cs-agents-read-what-youre-typing-before-you-hit-send-in-chats/</loc>
		<lastmod>2018-11-28T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/user-experience-design-mastercard/</loc>
		<lastmod>2018-11-28T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/voice-of-customer-research/</loc>
		<lastmod>2018-11-29T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/sms-for-customer-service/</loc>
		<lastmod>2018-11-29T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/product-market-fit/</loc>
		<lastmod>2018-11-30T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-live-chat-link-only/</loc>
		<lastmod>2018-12-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/design-thinking-for-customer-experience/</loc>
		<lastmod>2018-12-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/live-chat/</loc>
		<lastmod>2018-12-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/verizon-on-using-todays-customer-interactions-to-solve-tomorrows-problems/</loc>
		<lastmod>2018-12-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-is-design-thinking/</loc>
		<lastmod>2018-12-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-86-kendall-jolly/</loc>
		<lastmod>2018-12-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/delta-facial-recognition-technology/</loc>
		<lastmod>2018-12-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/experience-design-7-eleven/</loc>
		<lastmod>2018-12-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-87-justin-reilly/</loc>
		<lastmod>2018-12-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/verizon-voice-authentication/</loc>
		<lastmod>2018-12-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/podcast-adps-margot-dear-talks-ux-design-and-how-it-changed-company-culture/</loc>
		<lastmod>2018-12-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/whatsapp-customer-service/</loc>
		<lastmod>2018-12-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cx-automation-special-report/</loc>
		<lastmod>2018-12-17T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/experience-design-and-voice-of-customer-research/</loc>
		<lastmod>2018-12-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/experiential-marketing-for-customer-engagement/</loc>
		<lastmod>2018-12-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/experience-design-week-expert-interview-laura-hahn/</loc>
		<lastmod>2018-12-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-88-mia-jalava-telia-finaland/</loc>
		<lastmod>2018-12-19T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/a-look-back-top-content-from-ccw-digital-in-2018/</loc>
		<lastmod>2018-12-19T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-89-ali-bouhouch-sephora/</loc>
		<lastmod>2018-12-26T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/is-your-company-customer-centric-heres-a-simple-test/</loc>
		<lastmod>2018-12-27T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-2019-contact-center-predictions-link-only/</loc>
		<lastmod>2019-01-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/digital-health-coach/</loc>
		<lastmod>2019-01-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-2019-contact-center-predictions/</loc>
		<lastmod>2019-01-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/burger-king-reneges-on-promise-to-customer-of-lifetime-of-free-meals/</loc>
		<lastmod>2019-01-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/user-centered-design-for-customer-centricity/</loc>
		<lastmod>2019-01-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cx-automation-2019/</loc>
		<lastmod>2019-01-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-91-beju-shah-bank-of-england/</loc>
		<lastmod>2019-01-09T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-nashville-what-to-expect/</loc>
		<lastmod>2019-01-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/patient-experience-self-service-in-healthcare/</loc>
		<lastmod>2019-01-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/disruptive-technology-review-contact-center-avatars-1/</loc>
		<lastmod>2019-01-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-92-jamie-campbell-bud/</loc>
		<lastmod>2019-01-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/amazon-user-experience/</loc>
		<lastmod>2019-01-18T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-93-anders-emil-balk-danske-bank/</loc>
		<lastmod>2019-01-23T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/united-airlines-stuck-on-tarmac/</loc>
		<lastmod>2019-01-23T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/end-of-the-call-center/</loc>
		<lastmod>2019-01-25T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cx-industry-trends/</loc>
		<lastmod>2019-01-29T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-94-james-potter-uk-cabinet-office/</loc>
		<lastmod>2019-01-30T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/carla-moore-hbo-ccw-nashville-keynote/</loc>
		<lastmod>2019-01-31T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-augmenting-contact-center-automation-1/</loc>
		<lastmod>2019-02-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/reusable-packaging-loop-terracycle/</loc>
		<lastmod>2019-02-01T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/fyre-festival-customer-experience-scam/</loc>
		<lastmod>2019-02-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-biggest-causes-of-agent-effort-within-the-contact-centre-and-why-they-matter/</loc>
		<lastmod>2019-02-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-insurance-companies-are-becoming-customer-centric-through-ux-design-and-more/</loc>
		<lastmod>2019-02-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-95-kate-levchuk/</loc>
		<lastmod>2019-02-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/innovation-culture-amazon/</loc>
		<lastmod>2019-02-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/outsourcing-in-jamaica/</loc>
		<lastmod>2019-02-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-does-agent-engagement-entail-in-the-automation-age-comcast-weighs-in/</loc>
		<lastmod>2019-02-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cco-exchange-top-sessions/</loc>
		<lastmod>2019-02-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/american-cancer-society-remote-workforce/</loc>
		<lastmod>2019-02-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/klm-airlines-customer-intimacy-take-off-tips/</loc>
		<lastmod>2019-02-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-96-sai-gridhar-ramasamy/</loc>
		<lastmod>2019-02-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/trustid-authentication-technology/</loc>
		<lastmod>2019-02-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/hq-trivia-restores-cash-prizes/</loc>
		<lastmod>2019-02-14T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-elevating-call-center-authentication-1/</loc>
		<lastmod>2019-02-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/shark-tank-bantam-bagels/</loc>
		<lastmod>2019-02-15T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-97-chris-gilmore/</loc>
		<lastmod>2019-02-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/delivering-happiness-jenn-lim-ccw-nashville/</loc>
		<lastmod>2019-02-20T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/grocery-retail-customer-centricity/</loc>
		<lastmod>2019-02-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/vans-employee-fired-maga-hat/</loc>
		<lastmod>2019-02-22T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/verizon-on-how-to-overcome-two-big-voice-of-the-customer-challenges/</loc>
		<lastmod>2019-02-25T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-johnston-murphy-creates-a-great-contact-center-culture/</loc>
		<lastmod>2019-02-25T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/sunbasket-meal-kit-startup/</loc>
		<lastmod>2019-02-26T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-98-einar-michaelson-santander/</loc>
		<lastmod>2019-02-27T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/amazonwebservices/</loc>
		<lastmod>2019-02-28T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/marriott-hotel-employee-culture/</loc>
		<lastmod>2019-02-28T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/employee-experience-and-ux-design/</loc>
		<lastmod>2019-03-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/retail-closures-tesla-victorias-secret-payless/</loc>
		<lastmod>2019-03-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/paradox-of-choice-trader-joes/</loc>
		<lastmod>2019-03-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/airline-customer-experience-reps-ai/</loc>
		<lastmod>2019-03-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/publix-employee-culture/</loc>
		<lastmod>2019-03-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/oprah-winfrey-qualtrics-x4-summit/</loc>
		<lastmod>2019-03-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-99-the-mayor-of-vilnius/</loc>
		<lastmod>2019-03-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-right-and-wrong-ways-to-use-customer-analytics/</loc>
		<lastmod>2019-03-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-100-anil-bhavnani-pfizer/</loc>
		<lastmod>2019-03-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/facebook-down-are-free-users-customers/</loc>
		<lastmod>2019-03-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/shep-hyken-ccw-vegas/</loc>
		<lastmod>2019-03-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/troy-stevenson-uber-ccw-vegas/</loc>
		<lastmod>2019-03-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-actionable-customer-analytics/</loc>
		<lastmod>2019-03-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/irrationally-angry-customers-are-not-angry-irrationally/</loc>
		<lastmod>2019-03-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/barack-obama-employee-culture/</loc>
		<lastmod>2019-03-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/uber-rebranding-2018/</loc>
		<lastmod>2019-03-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cx-conference-ashton-kutcher-oprah-winfrey/</loc>
		<lastmod>2019-03-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-101-kelley-kurtzman-verizon-jim-iyoob-etech-and-leigh-roach-johnston-murphy/</loc>
		<lastmod>2019-03-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/richard-branson-customer-experience/</loc>
		<lastmod>2019-03-21T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/qualtrics-managing-the-experience-gap/</loc>
		<lastmod>2019-03-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-market-study-contact-center-success-in-the-automation-age/</loc>
		<lastmod>2019-03-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/nba-fan-experience/</loc>
		<lastmod>2019-03-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/press-kit-link-only/</loc>
		<lastmod>2019-03-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/luxury-on-demand-rise-of/</loc>
		<lastmod>2019-03-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-102-chad-schott-homeadvisor-brian-laroche-callminer-and-marvie-wright-qualfon-brian-laroche-callminer/</loc>
		<lastmod>2019-03-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/robocall-late-night-show-john-oliver/</loc>
		<lastmod>2019-03-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-market-study-contact-center-success-in-the-automation-age-1/</loc>
		<lastmod>2019-03-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/netflix-subscription-fatigue/</loc>
		<lastmod>2019-03-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/lp495/</loc>
		<lastmod>2019-04-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-spotify-does-it-using-data-and-ai-to-know-your-customer/</loc>
		<lastmod>2019-04-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-actionable-customer-analytics-1/</loc>
		<lastmod>2019-04-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-increasing-humanity-with-chatbots/</loc>
		<lastmod>2019-04-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-103-shep-hyken/</loc>
		<lastmod>2019-04-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ebook-building-a-culture-of-customer-success-the-ultimate-guide/</loc>
		<lastmod>2019-04-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/using-technology-to-foster-customer-engagement-in-senior-living-communities/</loc>
		<lastmod>2019-04-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cx-automation-chatbots/</loc>
		<lastmod>2019-04-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/content-creation-for-brands/</loc>
		<lastmod>2019-04-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/chief-customer-officer-federal-government/</loc>
		<lastmod>2019-04-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-channel-preference/</loc>
		<lastmod>2019-04-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/chobani-brand-experience/</loc>
		<lastmod>2019-04-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-104-lexi-emmons/</loc>
		<lastmod>2019-04-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/omnichannel-strategy-td-bank/</loc>
		<lastmod>2019-04-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/discreet-customer-experiences/</loc>
		<lastmod>2019-04-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-customer-experience-journey-mapping-1/</loc>
		<lastmod>2019-04-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/history-of-iphone-apple-product-engineer/</loc>
		<lastmod>2019-04-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/youtube-price-increase-cx-lessons/</loc>
		<lastmod>2019-04-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-customer-experience-journey-mapping/</loc>
		<lastmod>2019-04-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/lush-cosmetics-off-social-media/</loc>
		<lastmod>2019-04-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-105-robert-gofourth-making-human-connections/</loc>
		<lastmod>2019-04-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/dtr-disruptingthe-chatexperience1/</loc>
		<lastmod>2019-04-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/hooked-build-habit-forming-products/</loc>
		<lastmod>2019-04-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/voice-assistants-omnichannel-customer-experience/</loc>
		<lastmod>2019-04-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/this-rotational-savings-app-lets-you-pool-funds-with-trusted-friends-and-family/</loc>
		<lastmod>2019-04-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-106-reimagining-workforce-management/</loc>
		<lastmod>2019-04-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/linkedin-white-glove-experience/</loc>
		<lastmod>2019-04-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/digital-product-by-design-101/</loc>
		<lastmod>2019-04-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/netflix-personalization-engine/</loc>
		<lastmod>2019-04-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-customer-sentiment-1/</loc>
		<lastmod>2019-05-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-107-meghan-borsic-amazon/</loc>
		<lastmod>2019-05-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/starbucks-fake-campaigns-user-generated-content/</loc>
		<lastmod>2019-05-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-things-we-learned-at-social-media-week/</loc>
		<lastmod>2019-05-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-108-margot-dear-adp/</loc>
		<lastmod>2019-05-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/american-express-customer-experience/</loc>
		<lastmod>2019-05-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/seth-godin-social-media-revolution/</loc>
		<lastmod>2019-05-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-109-ben-judy-and-lily-bather-7-eleven/</loc>
		<lastmod>2019-05-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/disney-storytelling-brands/</loc>
		<lastmod>2019-05-17T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/fyre-festival-cheese-sandwich/</loc>
		<lastmod>2019-05-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-online-2019-contact-center-success-for-the-automation-age-may-21-22nd/</loc>
		<lastmod>2019-05-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-110-lessons-in-connections-from-dell-comcast/</loc>
		<lastmod>2019-05-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-rpa-facts-fiction-opportunities/</loc>
		<lastmod>2019-05-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/mastercard-lance-gruner-customer-experience/</loc>
		<lastmod>2019-05-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-anz-online-2/</loc>
		<lastmod>2019-05-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-rpa-facts-fiction-opportunities-1/</loc>
		<lastmod>2019-05-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-making-the-most-of-customer-intelligence-1/</loc>
		<lastmod>2019-05-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/dell-b2b-ecommerce-strategy/</loc>
		<lastmod>2019-05-28T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ageism-diversity-inclusion-advertising/</loc>
		<lastmod>2019-05-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-111-looking-at-20-years-of-customer-centricity/</loc>
		<lastmod>2019-05-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/gen-z-customers-mission-driven-organization/</loc>
		<lastmod>2019-05-30T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/holland-america-line-guest-experience/</loc>
		<lastmod>2019-05-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/lp463/</loc>
		<lastmod>2019-06-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/gannett-usa-today-voice-of-customer/</loc>
		<lastmod>2019-06-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/magic-castle-hotel-dan-heath-power-of-moments/</loc>
		<lastmod>2019-06-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-112-cindy-gallagher/</loc>
		<lastmod>2019-06-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/contact-center-jobs-cut/</loc>
		<lastmod>2019-06-06T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/citizens-energy-group-clean-energy/</loc>
		<lastmod>2019-06-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/burger-king-impossible-whopper/</loc>
		<lastmod>2019-06-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-113-how-amfam-creates-a-high-value-cx/</loc>
		<lastmod>2019-06-13T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/connecting-customer-service-and-customer-experience-insights-from-att-and-verizon/</loc>
		<lastmod>2019-06-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-114-lisa-stoner/</loc>
		<lastmod>2019-06-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cx-automation-robotic-process-automation-edgeverve/</loc>
		<lastmod>2019-06-20T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/commerce-bank-customer-service/</loc>
		<lastmod>2019-06-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/edgeverve-assist-edge-engage/</loc>
		<lastmod>2019-06-24T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep115-angel-vaccaro/</loc>
		<lastmod>2019-06-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/electric-vehicle-customer-pain-point/</loc>
		<lastmod>2019-07-02T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/tony-hsieh-ccw-vegas-downtown-project/</loc>
		<lastmod>2019-07-03T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-116-sateesh-seetharamiah-edgeverve/</loc>
		<lastmod>2019-07-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-117-tim-heidemann-college-hunks-hauling-junk-moving/</loc>
		<lastmod>2019-07-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/nancy-brinker-komen-foundation/</loc>
		<lastmod>2019-07-09T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/preshow-facial-recognition/</loc>
		<lastmod>2019-07-10T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-118-jim-tincher/</loc>
		<lastmod>2019-07-11T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/shep-hyken-on-how-to-create-moments-of-magic-for-your-customers/</loc>
		<lastmod>2019-07-16T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-119-making-omnichannel-engagement-work-for-customers/</loc>
		<lastmod>2019-07-18T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/sonys-head-of-customer-care-on-the-5-steps-to-achieving-digital-transformation/</loc>
		<lastmod>2019-07-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-120-turning-great-customer-data-into-excellent-customer-experiences/</loc>
		<lastmod>2019-07-25T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/disney-wage-gap/</loc>
		<lastmod>2019-07-31T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-121-insights-from-ccw-award-finalists/</loc>
		<lastmod>2019-08-01T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/5-signs-of-a-failing-omnichannel-customer-experience/</loc>
		<lastmod>2019-08-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-122-how-purple-carrot-is-scaling-customer-centricity/</loc>
		<lastmod>2019-08-08T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/voice-assistants-for-disabled-healthcare/</loc>
		<lastmod>2019-08-12T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/amazon-alexa-voice/</loc>
		<lastmod>2019-08-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-intelligent-routing/</loc>
		<lastmod>2019-08-14T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-123-measuring-cx-humanity/</loc>
		<lastmod>2019-08-15T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/market-study-trends-in-customer-experience-design-strategy/</loc>
		<lastmod>2019-08-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-ways-to-motivate-your-customer-service-team/</loc>
		<lastmod>2019-08-19T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-124-what-to-do-with-customer-analytics/</loc>
		<lastmod>2019-08-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/major-league-baseball-omnichannel/</loc>
		<lastmod>2019-08-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-contact-lessons-from-destinys-child/</loc>
		<lastmod>2019-08-22T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/klm-royal-dutch-airlines-to-use-employee-voices-for-its-voice-assistant/</loc>
		<lastmod>2019-08-23T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/iag-digital-transformation/</loc>
		<lastmod>2019-08-26T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/lufthansa-customer-experience/</loc>
		<lastmod>2019-08-27T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-125-chat-the-starting-point-for-customer-centricity/</loc>
		<lastmod>2019-08-29T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/customer-experience-news/</loc>
		<lastmod>2019-09-04T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-126-be-customer-centric-not-creepy/</loc>
		<lastmod>2019-09-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-to-choose-a-wfm-provider/</loc>
		<lastmod>2019-09-05T04:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/personalization-zappos-customer-experience/</loc>
		<lastmod>2019-09-06T04:00:00+00:00</lastmod>
	</url>
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		<loc>https://www.customermanagementpractice.com/channels/t-mobile-marketing-to-seniors/</loc>
		<lastmod>2019-09-06T04:00:00+00:00</lastmod>
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		<lastmod>2019-09-12T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/cx-week-canada-jade-salazaar-speaker-spotlight/</loc>
		<lastmod>2019-09-13T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/ccw-austin-customer-experience-questions/</loc>
		<lastmod>2019-09-16T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/amazon-algorithm-customer-experience/</loc>
		<lastmod>2019-09-17T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/cibc-service-design/</loc>
		<lastmod>2019-09-17T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/ep-128-how-to-set-cx-strategy-for-a-multinational-b2b-b2c-business-ccw-europe-spotlight/</loc>
		<lastmod>2019-09-19T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/what-do-apple-kfc-johnson-johnson-coca-cola-have-in-common/</loc>
		<lastmod>2019-09-20T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/ep-129-artificial-intelligence-and-cx-automation-getting-it-right/</loc>
		<lastmod>2019-09-26T04:00:00+00:00</lastmod>
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		<lastmod>2019-09-30T04:00:00+00:00</lastmod>
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		<lastmod>2019-10-02T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/jetblue-pioneers-new-customer-service-model/</loc>
		<lastmod>2019-10-02T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/ep-130-how-to-become-a-digital-marketplace-like-amazon-using-omnichannel-strategy/</loc>
		<lastmod>2019-10-03T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/how-nike-combines-customer-centricity-with-brand-reputation-to-stay-on-top/</loc>
		<lastmod>2019-10-07T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/the-contact-center-of-2025/</loc>
		<lastmod>2019-10-08T04:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-reports-customer-trust/</loc>
		<lastmod>2019-10-08T04:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-131-mercedes-benz-financial-services-on-the-full-power-of-customer-analytics/</loc>
		<lastmod>2019-10-10T04:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/best-buy-customer-experience/</loc>
		<lastmod>2019-10-10T04:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/what-you-dont-know-about-destinys-child-entrepreneur-and-ccw-speaker-michelle-williams/</loc>
		<lastmod>2019-10-10T04:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/nikes-top-3-priorities-for-the-digital-customer-experience/</loc>
		<lastmod>2019-10-11T04:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-digital-cx/</loc>
		<lastmod>2019-10-15T04:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/chipotle-behind-the-foil/</loc>
		<lastmod>2019-10-16T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/ep-132-bny-mellon-pershing-on-data-driven-customer-centricity/</loc>
		<lastmod>2019-10-17T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/prudential-big-data-agile-marketing/</loc>
		<lastmod>2019-10-17T04:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-companies-using-machine-learning-to-keep-a-close-eye-on-employees/</loc>
		<lastmod>2019-10-18T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/pinterest-values-tech-company/</loc>
		<lastmod>2019-10-18T04:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/nba-marketing-taking-customer-experience-to-the-next-level/</loc>
		<lastmod>2019-10-21T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/concierge-customer-service/</loc>
		<lastmod>2019-10-22T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/ep-133-why-phone-is-still-king/</loc>
		<lastmod>2019-10-24T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/outback-steakhouse-nixes-employee-surveillance-program-following-customer-backlash/</loc>
		<lastmod>2019-10-24T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/bias-becoming-latest-trend-in-ai/</loc>
		<lastmod>2019-10-29T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/words-to-avoid-when-dealing-with-customers/</loc>
		<lastmod>2019-10-30T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/ep-134-unlocking-your-contact-centers-superpowers/</loc>
		<lastmod>2019-10-31T04:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-workforce-optimization/</loc>
		<lastmod>2019-11-01T04:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/4-things-to-consider-before-building-a-review-system/</loc>
		<lastmod>2019-11-04T05:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/workplace-productivity-effective-meetings/</loc>
		<lastmod>2019-11-04T05:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/market-study-contact-center-2025-a-roadmap/</loc>
		<lastmod>2019-11-04T05:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/ccw-nashville-2020-what-to-expect/</loc>
		<lastmod>2019-11-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/digital-transformation-digital-maturity/</loc>
		<lastmod>2019-11-05T05:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/ep-135-comcast-on-building-customer-trust/</loc>
		<lastmod>2019-11-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/future-channels-of-customer-centricity-2025/</loc>
		<lastmod>2019-11-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/the-contact-center-of-2025-1/</loc>
		<lastmod>2019-11-07T05:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/4-key-predictions-about-the-contact-center-of-2025/</loc>
		<lastmod>2019-11-07T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/harvard-business-review-reveals-negotiation-tactics-in-one-of-the-biggest-deals-in-sports-media-history/</loc>
		<lastmod>2019-11-11T05:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/subway-fights-back-against-restaurant-closure/</loc>
		<lastmod>2019-11-11T05:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/varo-money-financial-inclusion/</loc>
		<lastmod>2019-11-13T05:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-136-lessons-from-fossil-ww/</loc>
		<lastmod>2019-11-14T05:00:00+00:00</lastmod>
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		<loc>https://www.customermanagementpractice.com/channels/meet-the-21-year-old-entrepreneur-behind-the-viral-krispy-kreme-scheme/</loc>
		<lastmod>2019-11-19T05:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/patient-experience-us-department-of-veterans-affairs/</loc>
		<lastmod>2019-11-20T05:00:00+00:00</lastmod>
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	<url>
		<loc>https://www.customermanagementpractice.com/channels/ep-137-chatbots-vs-humans/</loc>
		<lastmod>2019-11-21T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/insurance-customer-centricity/</loc>
		<lastmod>2019-11-22T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/airport-customer-experience/</loc>
		<lastmod>2019-11-22T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/business-strategy-with-former-navy-seal-apple-under-armour-and-verizon-vp-carl-smit/</loc>
		<lastmod>2019-11-26T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/from-ai-crossovers-to-ai-chatbots-the-nba-has-found-a-new-cheat-code/</loc>
		<lastmod>2019-12-02T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/cyber-monday-gives-insights-into-2020-consumer-behavior-trends/</loc>
		<lastmod>2019-12-05T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/how-the-wsj-designed-their-customer-experience-strategy/</loc>
		<lastmod>2019-12-11T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/sorry-dominos-you-shouldnt-need-insurance-for-a-satisfactory-delivery-cx/</loc>
		<lastmod>2019-12-12T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-future-contact-channels/</loc>
		<lastmod>2019-12-16T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/walmart-shoppers-can-now-use-apples-siri-to-order-groceries-what-this-means-for-the-future-of-cx/</loc>
		<lastmod>2019-12-23T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/2020-contact-center-predictions/</loc>
		<lastmod>2020-01-08T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/live-chat-benchmark-report-2020/</loc>
		<lastmod>2020-02-03T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/special-report-customer-experience-as-a-service/</loc>
		<lastmod>2020-02-04T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/market-study/</loc>
		<lastmod>2020-02-06T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/guest-post-by-wsj-and-nyt-bestselling-author-shep-hyken/</loc>
		<lastmod>2020-02-13T05:00:00+00:00</lastmod>
	</url>
	<url>
		<loc>https://www.customermanagementpractice.com/channels/technology-process-and-the-customer-experience-1/</loc>
		<lastmod>2020-02-14T05:00:00+00:00</lastmod>
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