Operational Readiness and Remote Workforce Management
Companies of all sizes are redefining how they engage with their employees and customers in this new era. Customer contact executives, in particular, are managing significant changes in contact volume and pivoting in real-time from operating brick-and-mortar facilities, to leading agents in a home-based environment. The following checklists reflect the latest operational readiness and remote workforce management priorities of individual members of the Customer Contact Week Advisory Board.
Please note: That all fields marked with an asterisk (*) are required.
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