Client Success Stories

Real Results from Real Partners

See how leading organizations use CMP to inform data-driven strategies, transform the agent experience, cut attrition, and optimize how their teams work.

Research that drives outcomes

Our partners turn CMP research into measurable results. From leadership development to attrition reduction, these are the stories of organizations that put independent research and benchmarks to work.

Service Overview
A man in glasses and a navy blazer is speaking indoors. A caption identifies him as Mark Killick, SVP of Experiential Operations at Shipt, a Target Company.

Informing Data-Driven Strategies for Shipt

Learn how Shipt, a Target company, uses CMP to enhance leadership development and inform data-driven strategies across its customer contact operation.

Watch Shipt’s Story
Lance Gruner, Executive Vice President at Mastercard, stands in a hallway and speaks during a professional event. A name and title banner appears on the left.

Mastercard Transforms Agent Experience

Hear how Mastercard utilized CMP to enhance the agent experience and navigate future business decisions with confidence.

Watch Mastercard’s Story
Anne Palmerine, Vice President of Customer Engagement at UPMC Health Plan, speaks at a CMP event with a yellow background and display board visible.

UPMC Health Plan Reduces Attrition by Over 50%

Hear how CMP helped UPMC Health Plan cut attrition by more than half and achieve an 85% satisfaction rate with their IVR.

Watch UPMC Health Plan’s Story
A woman smiling at the camera, with text identifying her as Colleen Beers, President, Global Head of Trust and Safety at Alorica, overlaid on the left side.

Alorica Optimizes WFH Environment

See how Alorica utilizes benchmarks and CMP data analysis to optimize work-from-home and return-to-office environments.

Watch Alorica’s Story

Delivering Actionable, Independent Insights for Your Team

See how CMP’s research, benchmarks, and advisory services can drive measurable results for your team.

Become a Research Client
Large audience seated in a conference hall watching a panel discussion on stage; presenter speaking, event lighting in blue and purple tones, with presentation projected on big screens.