About CMP
Powering Customer Contact Industry Change
Cohesive, research-led, and unified, we are one CMP. We connect independent research, trusted benchmarks, and the industry’s largest platforms into a source of clarity. We give leaders and providers not just information, but the direction and confidence to act.
Who We Are
As the only research company dedicated to customer contact, CMP gives the industry the clarity, credibility, and direction it needs to keep pace with change. We are grounded in independent research, amplified through industry-leading events, and strengthened by the content and communities we’ve built over decades. CMP powers every corner of customer contact, from AI innovation to CX evolution to the future of the workforce. Our work starts and ends with improving customer experiences through the industry we guide.
It’s about time we trade vague trends for quantitative truth. Join the 200,000 leaders who are tired of the status quo. Let’s build something people actually care about.
Our Divisions
Our three connected divisions work together to give customer contact professionals a clear path forward through data, media, and in-person networks.
CMP Events
This division runs our live conferences and executive forums, including Customer Contact Week (CCW). We bring together executives, practitioners, and providers to learn, connect, and shape the future of the industry. From the main stage to hallway conversations, CMP events provide a place to swap ideas, find answers, and leave with a clearer path forward.
CMP Channels
CMP Channels manages our digital media platforms, research reports, and online content, including CCW Digital. We provide customer contact insights, articles, webinars, and resources that cut straight to the challenge that matters now, giving readers sharp insight and sponsors unmatched visibility.
CMP Communities
This division focuses on professional networking and peer groups, including CCWomen. We support an active network of members, giving them access to year-round mentors, peers, and resources that move careers forward.
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