The Future of Customer Contact, Live.

AI Strategy vs. Reality: A Live Look at What’s Actually Working in Customer Contact

• September 9 at 2:00 – 4:00 pm

CCW Executive Exchange Healthcare

• September 14-16

Grounded in executive priorities and industry research, the program themes spotlight the trends, challenges, and strategies defining the next era of Patient Experience.

Modernizing Service Experiences With AI & Digital

• September 15 at 12:00 – 1:00 pm

Turn innovation into impact with AI-powered service solutions. Modern CX Starts Here.

CCW Nashville

• October 7-9

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

CCW Executive Leadership Exchange

• October 7

A one-day, invite-only experience at CCW Nashville, bringing senior customer leaders together to benchmark priorities, exchange ideas, and explore solutions through focused peer discussions and curated 1:1 meetings.

CCWomen Summit at CCW Nashville

• October 7-9

The Leadership Reality Check: Are You Ready to Operate an AI-Driven Contact Center?

• October 21 at 2:00 – 4:00 pm

CCW Executive Exchange November

• November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

CCWomen December Meetup

• December 1-31

From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

• December 9 at 1:00 – 3:00 pm

CCW Orlando

• January 25-27

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Customer Contact Week Executive Exchange Emerging Tech

• February 22-24

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives, and targeted 1:1 solution discovery — helping attendees turn ideas into actionable strategies.