Terms and Conditions

Cancellation, Postponement and Substitution Policy

You may substitute delegates at any time by providing reasonable advance notice to Customer Management Practice, LLC.

For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another Customer Management Practice, LLC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by Customer Management Practice, LLC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference.

In the event that Customer Management Practice, LLC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another Customer Management Practice, LLC event to be mutually agreed with Customer Management Practice, LLC, which must occur within one year from the date of cancellation.

In the event that Customer Management Practice, LLC postpones an event for any reason and the delegate is unable or unwilling to attend in on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another Customer Management Practice, LLC event to be mutually agreed with Customer Management Practice, LLC, which must occur within one year from the date of postponement.

Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. Customer Management Practice, LLC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event.

Customer Management Practice, LLC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency.

Please note that while speakers and topics were confirmed at the time of publishing, circumstances beyond the control of the organizers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, Customer Management Practice, LLC reserves the right to alter or modify the advertised speakers and/or topics if necessary without any liability to you whatsoever. Any substitutions or alterations will be updated on our web page as soon as possible.

Exchange Terms & Conditions

Cancellation and Substitution

Participation in the event is hereby agreed for the delegate named only. In the event that the delegate named is unable to attend due to unforeseen circumstances, registration fee is non-refundable and written notice of cancellation must be provided in advance of the meeting. In the event that the delegate named is unable to attend and is unable to arrange for a substitution, a fee of $1,499 will be applied against the credit card of the participant. Substitute representatives will be considered to replace the delegate, on guarantee of equivalent authority and subject to acceptance by the Organizer, if notice is provided of the change at least 4 weeks in advance of the Exchange. Substitutes will only be admitted to the Exchange at the Organizer’s discretion. Attending delegates agree to participate in a minimum of (5) pre-scheduled one-to-one business meetings arranged through the event and failure to participate in such meetings may also result in charging of the cancellation fee.

Documentation

Participation in the Exchange involves providing information on the nature of the delegate’s company activities. This is requested for the sole purpose of maximizing the delegate’s time at the Exchange, by allowing the Organizer to tailor the program to their needs, and to establish the ability of participating service providers to offer relevant services. The individual delegate agrees to complete and return all documentation and meeting and workshop selections before the requested deadlines, as specified by the Organizer.

Alteration, Postponement or Cancellation of Exchange

The Organizer will strive to adhere to the advertised Exchange program, but reserves the right to alter the package (i.e. location, date, features etc.), if deemed necessary and in the best interest of the Exchange. In the event that the Exchange is postponed, for any reason, including but not limited to Force Majeure, the delegate’s registration under this Agreement will be immediately transferred to the rescheduled event. The Organizer is not responsible for any loss or damage as a result of an alteration, postponement or cancellation of any Exchange, and shall assume no liability whatsoever in the event this is due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency.

Miscellaneous

The delegate agrees to hold the Organizer harmless for any injury or death that may occur at the Exchange. The Organizer is not responsible for the conduct of the delegates while at the Exchange, and is also not responsible for any costs, damages and/or expenses associated with the delegate’s transportation to/from the Exchange, hotel accommodations or third party services, whether or not arranged by the Organizer in connection with the Exchange.

COVID-19 Safety Information

We’re actively monitoring government and public health guidance for large gatherings and tracking Covid-19 community transmission levels where our events are taking place. In addition, we will modify our event plans to comply with active regulations from government, public health authorities, and rules from host venues and hotels. Check our website ahead of the event for the latest information on the measures we will be taking to keep you safe.

Outboarding Policy

Outboarding is the unethical act of soliciting business outside the terms of an official CCW sponsorship agreement via unauthorized exhibits, demonstrations, offsite events, or branded activations. It may also take the form of commercial activity conducted from a hotel guest room or hospitality suite, restaurant, or other place of public of assembly.

CCW prohibits the practice of outboarding and aggressively enforces this policy to protect our sponsors’ investment and the integrity of our show.

Official sponsors are encouraged to host parties and special events that enhance their presence at Customer Contact Week. Notwithstanding, CCW restricts sponsors from hosting functions and programs that compete with official event programming without explicit approval from their account manager.

Consequences

Outboarding violates Customer Contact Week policy, is an unfair business practice, and violates International Association of Exhibitions and Events (IAEE) guidelines.

CCW will expel anyone who violates this policy without a refund. Additional penalties may be levied for repeat offenses, including but not limited to the temporary or permanent exclusion of an individual or entire company from future Customer Management Practice events.

What Should I Do If an Outboarder Contacts Me?

If you receive an invitation to meet before the event, first confirm they’re an authorized exhibitor or sponsor. If they’re not on this list, don’t hesitate to reach out to CCW at [email protected].

If you observe solicitations outside official exhibit booths please notify show management at the check-in desk. CCW will investigate and expel attendees who solicit business in the expo hall aisles or other public spaces.

We may share your information with sponsors of this event who may wish to contact you in relation to special offers, products and services related to your role within your company. If you prefer not to be contacted by the sponsors please email [email protected].

We respect your right to privacy. Read our privacy policy.