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Events

Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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CCW Digital

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Top News & Insights

5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Customer Experience

Interview with the Founders of Shark Tank Food Startup Bantam Bagels

HQ Trivia Restores Cash Prizes After Customers Complain

KLM Royal Dutch Airlines Builds "Hologram Bar" for Customers to Chat in 3-D

CX Transformation and More: Don't Miss These Sessions at the CCO Exchange

Fyre Festival: The Year's Biggest Customer Experience Scam

How Zero-Waste, Reusable Packaging and Reducing Customer Effort Go Together

HBO's Carla Moore On the Car Crash That Changed Her Life: CCW Nashville Keynote

5 Over-Hyped CX Trends You Should Reconsider

United Airlines Passengers Stranded on Tarmac for 15 Hours: Whose Fault Was It?

Podcast: Innovation at Amazon with Head of UX Research & Design, Meghan Borsic

VoC, UX Design, Customer Journeys and More: What to Expect at CCW Nashville

Cippy Seidler of Banner Health discusses self-service innovations in healthcare

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

View Details

Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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