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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

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Oct 2027

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Employee Experience

Ep. 109: Ben Judy and Lily Bather, 7-Eleven

Ep. 108: Margot Dear, ADP

Ep. 107: Meghan Borsic, Amazon

Ep. 106: Reimagining Workforce Management

Ep. 105: Robert Gofourth, Making Human Connections

Ep. 104: Lexi Emmons

Bots vs Humans: 4 Ways to Balance Automation and Live Agents

Ep. 103: Shep Hyken

Ep. 102: Chad Schott, HomeAdvisor + Brian LaRoche, CallMiner And Marvie Wright, Qualfon + Brian LaRoche, CallMiner

Ep. 101: Kelley Kurtzman, Verizon & Jim Iyoob, ETech and Leigh Roach, Johnston & Murphy

Former President Barack Obama on Why a Leader is Only as Good as His Employees

Ep. 100: Anil Bhavnani, Pfizer

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 1

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CCWomen December Meetup

December 1-31

Wed 9

Webinars

From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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