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Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

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CCW Executive Exchange November

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Nov 2026

CCW Executive Leadership Exchange Orlando

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Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Employee Experience

ASAPP

Agent Churn

New Tips for Agent Engagement in the Era of AI

Foundever

New Trends In Contact Center Employee Experience

Genesys

Special Report Preview: New Tips for Agent Engagement in the Era of AI

The AI-Savvy Agent of the Future: How To Prepare Your Workforce For Digital Success

When It Comes To Gen AI, Prioritize Getting Your Team On Board

Empowering Voices: CCWomen Highlights at Customer Contact Week Las Vegas 2023

Seminar Series Past Attendee Snapshot

New Research: Top 3 Priorities for the Employee Experience

2024 January Market Study Results: Future of Contact Center Employees

NICE Systems

2024 January Market Study: Future of Contact Center Employees

Special Report: Empowering Agents for the Contact Center of the Future

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CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

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CCWomen December Meetup

December 1-31

Wed 9

Webinars

From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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