CCW Digital Podcast: Frank Eliason On Customer & Employee Experiences
Each episode of the CCW Digital Podcast features a candid, intimate conversation with a customer management thought leader.
Few warrant the “thought leader” title more than this week’s guest.
Frank Eliason, the guest, has long ranked as one of the foremost influencers in the space. “He’s been watching customer experience since before they called it customer experience.”
He thus has much to share, and share he does. Frank talks about the impact of global factors on the CX. He also discusses the connection between the customer and employee experiences.
Listen below!
About CCW Digital
CCW Digital is the research and editorial arm of Customer Management Practice, covering the people, processes and technology behind customer contact. We publish verified data, operational case studies and lessons from the field for a community of 180,000 customer experience professionals.
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