Ep. 120: Turning Great Customer Data Into Excellent Customer Experiences
We love to talk about 360-degree customer views, real-time analytics and actionable intelligence. Putting the insights into action? Well, that’s another story. Luckily, CCW participants from Verizon and Verint are here to discuss the mechanics of collecting and leveraging high-caliber customer insights — across the entire organization. They reveal how to give data meaning to internal stakeholders, which in turn allows them to create true value for customers.
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