Over the past year, we’ve seen organizations dedicate themselves to delivering the best possible experiences for modern customers. With a focus on innovation and customer-centricity, companies are delivering experiences that emulate true excellence in the field.
 
CCW recognized these efforts and awarded these inspiring organizations at the 2022 Excellence Awards on Tuesday June 21. All of our customer contact stars were in attendance for a night of glitz, glamor and Legends in Concert. Across 12 categories, CCW honored the most disruptive, innovative, best in class brands. Highlighting leaders, solutions and contact centers, the Excellence Awards was a night for sharing successes and spotlighting customer-focused teams across industries.

Here are the winners of the CCW 2022 Excellence Awards:

End User and Vendor Categories 

CCWomen Hall of Fame Inductees

Erica Dorosin, Arise Virtual Solutions
Vidya Ravichandran, Glowtouch
 

CCW Next Generation Leaders

Marc Bernstein, Balto
Mark Dunn, The American Kennel Club
Lucas Fuentes, ONQ
Jose Herrera, Horatio
Shana Kelly, Dick’s Sporting Goods
Megan Merrick, Candy Digital
Stacy Samuelson, Showdown Displays
Ivana Suljetovic, Virgin Pulse

End User Categories

Best Contact Center Culture

Winner: Virgin Pulse
Runner Up: UPMC Health Plan
Honorable Mention: DICK’s Sporting Goods

Best in Class Contact Center (1-99 Seats)

Winner: Canopy
Runner Up: OneCause
Honorable Mention: Showdown Displays

Best in Class Contact Center (100+ Seats)

Winner: UPMC Health Plan
Runner Up: Virgin Pulse
Honorable Mention: WebMD Health Services

Best in Class Remote Contact Center

Winner: DICK’s Sporting Goods
Runner Up: Warner Brothers Games
Honorable Mention: National Debt Relief

Customer Contact Leader of the Year

Winner: Michael Pace, Virgin Pulse
Runner Up: Megan Wood, Guardian
Honorable Mention: Sara Bahl, DICK’s Sporting Goods

Vendor Categories

Automation Solution of the Year

Winner: Observe.AI
Runner Up: Zenarate
Honorable Mentions: Avaya & Yellow.ai

BPO of the Year

Winner: [24]7.ai
Runner Up: Arise Virtual Solutions
Honorable Mentions: Acquire BPO & Etech Global Services 

Cloud-Based CX Solution of the Year

Winner: Talkdesk
Runner Up: Bright Pattern
Honorable Mentions: Twilio & UJET

Disruptive Technology of the Year

Winner: Skit.ai
Runner Up: Arise Virtual Solutions
Honorable Mentions: Pathlight & TPG Inc.

Workforce Innovation of the Year

Winner: NICE
Runner Up: CallMiner
Honorable Mentions: Arise Virtual Solutions & Five9