Q&A with 5 C-Level Customer Experience Executives
CCIQ’s Lisa Schulman recently interviewed five C-level customer management executives. Learn how these accomplished professionals are empowering their contact centers — and organizations — to create more customer-centric, more innnovative experiences.
Featured in this guide:
- Centerpoint Energy’s CCO on the customer experience “Holy Grail”
- FIS Global Retail Payment’s CAO on transforming for the next generation of customers
- Crisis Response Network’s CEO on creating a customer-centric culture
- NOLA 311’s Deputy CIO on technology trends
- DirectBuy’s C-Suite Contact Center Executive on the rise of artificial intelligence
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