The Advantages of the Virtual Call Center
In this Key Note address from Call Center Week 2009, Dan Burkland, senior VP of sales at Transera Communications, and Daniel Cruceana, manager for reporting and analytics at Office Depot, discuss the new “virtual” call center. It’s especially important in today’s economy to go virtual because it provides you will the ability to have better operations, better visibility and control, and provide better customer service. Ultimately, a call center going virtual should help increase profitability.
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