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Events

Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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Executive Exchange

CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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CCW Digital

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Top News & Insights

5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Employee Experience

Outback Steakhouse Nixes Employee Surveillance Program Following Customer Backlash

Customer Experience

What Is Concierge-Style Customer Service? 5 Ways You Can Offer It

Customer Experience

NBA Marketing Taking Customer Experience to the Next Level

Employee Experience

4 Companies Using Machine Learning to Keep a Close Eye On Employees

Customer Experience

Pinterest CMO Says Tech Companies Should Have Values, Like Courage and Inspiration

Customer Experience

4 Innovative Ways Prudential Uses Big Data to be Customer-Centric

Customer Experience

How Chipotle Regained Customer Trust After the E. Coli Outbreak in 2015

Customer Experience

Nike's Top 3 Priorities for the Digital Customer Experience

Customer Experience

How Best Buy Used CX Strategy to Rebound from a Retail Apocalypse

Employee Experience

What You Don’t Know About Destiny’s Child Member Michelle Williams

Customer Experience

The Contact Center of 2025

Customer Experience

How Nike Combines Customer Centricity with Brand Reputation to Stay on Top

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

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Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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