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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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CCW Digital

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Top News & Insights

5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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News

Customer Experience

Bank of America Follows Netflix’s Lead in Enraging Customers

Customer Experience

Improvements to Make, Questions to Ask During Customer Service Week

Customer Experience

Apple Disappoints With iPhone Announcement, But Will Customers Care?

Customer Experience

7 Clues Your Organization Doesn't Value Customer Service

Customer Experience

Social Media Weak for Lead Generation, Which Forgotten Online Media is More Powerful?

Customer Experience

Company to Complaining Customer: Don’t Waste Our Time…Our Staff Won't Tolerate it

Customer Experience

How Bud Light, Chrysler Are Fighting to Stay Hot With Hispanic Customers

Customer Experience

So, You Want Loyal Customers? Is Groupon The Answer?

Customer Experience

General Motors Follows Volkswagen’s Customer Experience Lead

Customer Experience

Sorry, Self-Service: Customers Want to be Served

Customer Experience

6 Things to Know When Targeting African-American Customers

Customer Experience

Gamification Unboxed: Should You Play Games with Your Customers?

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

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Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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