CMP Research Prism for Real-Time Agent Assist and Copilot

CMP Research evaluated twelve solution providers who offer real-time agent assist and copilot for customer contact, CX and sales functions in this Prism refresh. The ten providers are segmented into five categories: pioneering, leading, core performing, up & coming and emerging using analyst analysis, user feedback and marketplace data across ten investment criteria. This report shows how each provider compares and informs investment decisions.