CMP Certified Program Overview Handbook

CMP Certified (CMPC), powered by CMP Research, certifies contact center agents and leaders in the behaviors that drive performance in a flexible customer contact environment.

CMP Research analyzed agent and leader behaviors against core outcomes like customer satisfaction, handle time, first contact resolution, agent satisfaction, attrition rates, and agent likelihood to stay to prove the competencies required for contact center professionals to thrive, delight customers, and engage employees.

Check out the CMP Certified program overview to learn more.