CCW Overview
Customer Contact Week is the most comprehensive platform for customer contact leaders to benchmark their strategies, uncover actionable solutions, and solve critical operational challenges in real-time.
January
Where the Future of Customer Contact Takes Shape
World’s Largest
June
The World’s Largest Customer Contact Event
October
Igniting What’s Next in Customer Contact Excellence
Get the data, operational strategies, and industry connections you need to run a high-performing contact center. Step away from daily pain points to evaluate new software, benchmark your performance against your peers, and bring back a clear, actionable plan to improve your team’s metrics.
Hear real-world case studies from operations executives who have already solved the performance, staffing, and technology bottlenecks you are facing right now.
Join a trusted network of contact center and CX leaders. Swap playbooks during interactive roundtables and meet directly with vetted technology providers who can solve your software gaps.
Create an operational strategy backed by CMP’s independent primary research. Leave with verified data and benchmarks to justify your budget, headcount, and technology investments to executive leadership.
See how top-performing service organizations are successfully integrating AI, automation, and new digital channels. Return to your center with a clear perspective on what comes next for the industry.
8,000+
Annual Attendees
1,650+
Global Brands
60+
Countries
450+
Solution Providers
65%
Fortune 100 Represented
500+
Speakers
300+
Topics Covered
275+
Hours of Onsite Programming
Our Clients
“Customer Contact Week is the CES for Contact Centers.”
“I used to think I was on an island around voice bot evaluation and then I came here and counted more than 27 vendors that are doing voice bot technology. It’s helped me rethink our evaluation completely.”
“Anyone in CX I would highly recommend attending CCW Las Vegas. It’s great to see what others are doing and grow professional connections year over year. It’s enlightening, insightful, and relationship oriented.”
“I’ve been coming to CCW for five years and the growth of the Expo Hall has been awesome to see. We talk a ton about AI and bot building and it’s so important, but we can’t forget the human aspect and sessions here really focus on how to develop our people and leaders.”
“You learn so much about different vendors and technologies that may be outside of your bubble but you can bring back to your team to make a difference in your organization. Had I not come, I would have never known about the options. The networking and human connection that I can take back and continue to build my advocacy around is a huge benefit.”
“CCW inspires the future of what’s coming in the industry. Not only does it get ahead of what’s happening now, but it brings absolute industry experts and leaders together to help educate the masses.”
“Love the energy at CCW. There’s an endless amount of solutions I’m looking for, and I found several different options for how we’re going to better support our customers. I found a ton of information for what I am looking for specifically. I’d love to say I’m going to solve all my problems in the next year, but I’m sure there will be new ones so I will definitely be back.”
“The Expo Hall is huge…I was blown away. I’ve been able to meet with a lot of vendors who have shown me how easy it is, and that I can do it myself–it gets you excited. Hearing from main stage and breakout speakers gets you motivated and rejuvenated to take these insights back to work.”
“The main stage content has been engaging, and seeing the technology in real time has been very impactful.”
“This is like the Comic-Con for work.”
“The sponsor and attendee demographic is great! As first time attendees, we’re bringing our call center supervisors to empower them with the new technology needed to stay competitive and up to date with CX trends.”
“Excited to be back onsite with my full team of supervisors this time. Customer Contact Week is always enjoyable.”
“We have a new team overseeing all branches of the contact center, and we want to give them the strongest foundation by attending Customer Contact Week to benchmark with similar businesses, discover resources, and get genuine insights from peers.”
“Customer Contact Week has everything I could imagine and more in terms of attendee demographic and quality of vendors. I didn’t even know some automations were available until I came here, and being able to network with others to see which vendors they recommend is invaluable.”
“After seeing how much was on the CCW program, we knew we needed to bring multiple people across divisions to gain the most exposure and look at ways to better our overall customer service.”
We use cookies to improve your browsing experience on our website. By closing this banner or interacting with our site, you acknowledge and agree to our privacy policy.
