CCWomen

Hall of Fame

The CCWomen Hall of Fame celebrates inspirational women in the customer contact field and seeks to highlight luminaries with extraordinary impact on the profession.

Here at CCWomen, our mission is to revolutionize the customer contact industry, one woman at a time.

Membership to the CCWomen Hall of Fame is lifelong and bestowed upon individuals of extraordinary achievement who have made significant, measurable, and enduring contributions to the advancement of this mission. Inductees will be offered professional honors and recognition, an award at the CCW Awards Gala, and speaking engagements, highlights, and opportunities through the CCWomen program.

At CCWomen, we operate on four principles, as listed below.
Nominees are evaluated based on their achievement record in the following key areas:

2025 CCWomen Hall of Fame Inductees

Natalie Beckerman

Global Head, Customer Support Operations
IHG Hotels & Resort

Leigh Roach

Director, Store & Customer Support
Johnston & Murphy

2024 CCWomen Hall of Fame Inductees

Colleen Beers

Chief Administrative Officer
Alorica

Lisa Mariano

VP of Operations
ResultsCX

2023 CCWomen Hall of Fame Inductees

Cheryl China

SVP, Director, Credit Card Servicing
Citizens Bank

Kathy Phelps

President
C-lect

Martha Sager

VP of Sales Development – N.A. & Europe
Uniphore

Kacey Tolula

VP, CEC Technology, Channels and Self-Service
Marriott International

2022 CCWomen Hall of Fame Inductees

Erica Dorosin

Director, Client Marketing
Arise Virtual Solutions

Vidya Ravichandran

President & Founder
GlowTouch Technologies

2021 CCWomen Hall of Fame Inductees

Shannon Burch

VP Experience
Neo Financial

Dilhara Kaluarachchi

VP Customer Care
Public Storage

Erica Kelly

Director Performance Acceleration and Insights
Verizon

Judith Platz

Chief Customer Officer
SupportLogic

Dr. Hui Wu-Curtis

Founder & CEO
SupportU