2026 Headliners

Thursday Main Stage Headliners

How to Climb the Mountaintop

Dominique Dawes, Three-Time Olympian, Gold Medalist, & Gymnastics Academy Owner | Dominique Dawes Gymnastics Academy

What does it take to turn setbacks into success? Olympic gold medalist Dominique Dawes takes the Main Stage to share the resilience, leadership, and teamwork lessons that fueled one of the most celebrated careers in sports. Through inspiring stories and actionable insights, attendees will discover how to build confidence, foster high-performing cultures, and empower teams to achieve their full potential, even in the face of adversity.

October 8 | 9:10AM | Main Stage

Customer Analytics: Solving CX’s Most Urgent Strategic Priority

Nicole Kyle, Chief Product Officer | CMP

Improving customer analytics and insights capability is the most urgent strategic initiative for customer contact functions today. In fact, 79% of executives say improving customer analytics is important or very important to their strategy in the two years. Data on customer journeys and friction points inform channel and AI investments and are the foundation for nearly everything in CX. Bad inputs yields a poor customer experience.

But in a chaotic technology marketplace, how should executives choose the right analytics tool for their function? In this session, CMP will unveil its latest Prism for Customer Analytics tools and share data on how peer executives are making investment decisions.

CMP will also unveil its two other new Prisms: for Workforce Management Tools and Automated QA/QM.

October 8 | 5:30PM | Main Stage

Friday Main Stage Headliners

What Do We Become Under Pressure?

Magie Cook, CEO and Founder | Maggie’s All-Natural Fresh Salsa’s & Dips

Today’s leaders face relentless pressure to innovate faster, improve experiences, and deliver results with fewer resources. Entrepreneur and motivational speaker Magie Cook brings her inspiring story and research-backed mindset strategies to the Main Stage, sharing how leaders can build resilience, uncover purpose, and develop teams that thrive under pressure. Leave equipped with practical techniques to strengthen performance while preventing burnout.

October 9 | 9:30AM | Main Stage

The Organizational Operating System: What Workplace Research Reveals About High-Performing Companies

Gary David, Professor of Experience Design & Sociology | Bentley University

What sets organizations apart in times of constant change? Professor Gary David concludes the CCW Nashville program with the workplace behaviors and organizational patterns that enable companies to adapt faster, innovate more effectively, and consistently outperform the competition. Drawing on decades of research, this closing keynote offers practical strategies for aligning people, processes, and technology to build resilient organizations ready for the future of customer contact.

October 9 | 2:15PM | Main Stage