Ep. 101: Kelley Kurtzman, Verizon & Jim Iyoob, ETech and Leigh Roach, Johnston & Murphy
In this two-part episode from CCW Nashville, we welcome Kelley Kurtzman, Jim Iyoob and Roach. First, Kurtzman and Iyoob discuss the opportunities and benefits of predictive analytics. Roach then shares insights into Johnston & Murphy’s empowering contact center culture.
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