CCW Digital conducted its annual Consumer Preferences Survey in May 2026. The in-depth study asked 1004 consumers to assess their recent experiences, articulate their preferences, and surface their future concerns. The Market Study will feature the key findings from this study and more.
Pre-register and you will recieve the Market Study early next week prior to launching.
About CCW Digital
CCW Digital is the research and editorial arm of Customer Management Practice, covering the people, processes and technology behind customer contact. We publish verified data, operational case studies and lessons from the field for a community of 180,000 customer experience professionals.
Every week, CCW Digital brings the industry straight to you – new insights, market reports, and lessons from the field.
Webinars that skip the fluff with practical lessons from experts solving real challenges right now.
Our Market Studies give leaders the benchmarks to act and sponsors the spotlight where it matters most.
Analyst Reports cut straight to the challenge that matters now, giving readers sharp insight and sponsors unmatched visibility.
