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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Customer Experience

Where Airbnb Went Wrong

Biden-Harris Administration Launches “Time is Money” Customer Service Improvement Initiative

ASAPP

ebook: Avoiding Digital Disappointment

Maintaining Customer Trust Through a Recall: Lessons from the Unprecedented Boar's Head Recall

Genesys

Webinar: Charting the Future of CX Insights and Strategies from Leading Reports

NICE Systems

eBook: 2024 International Happiness Index

NICE Systems

eBook: Turn CX Data into a Strategic Asset with AI

Language.IO

eBook: See + Hear + Get Global Shoppers

Linklive

Webinar: What Future Proofing the Contact Center and Customer Experience Means in 2024

CallMiner

2024 Consumer Preferences Survey Results: June Market Study

How Qualtrics is Empowering Organizations to Secure Emotionally Connected Customers

CX Success Stories: The Power of Omnichannel Customer Centricity

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

View Details

Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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