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Events

Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

Events Overview

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Executive Exchange

CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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CCWomen

Built for those building customer contact excellence.

From stories to strategies, check out our spotlights on leadership in action.

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News & Insights

CCW Digital

The World’s Largest Platform for Customer Contact Content.

Top News & Insights

5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Customer Experience

NICE Systems

Special Report: Master the Complexity of Today’s Customer Experience Conversations

How Cloudlinx’s CCW Journey Has Led To Contact Center Connectivity

Day In The CX Life With Founder Linda Johansen-James

Top Headlines In Customer Contact News This Week | 2/27/2024

Inside Customer Contact Week: A Thrilling Dive into Customer Service Innovation!

CCW Las Vegas 2023 Highlights: Unforgettable Moments from the Premier Customer Contact Event!

Unleash CX Excellence with Customer Management Practice

Top Headlines In Customer Contact News This Week | 1/29/2024

Special Report: Exceeding Expectations or Falling Short? U.S. Auto Insurance Claims Trends, Insights and Impacts Revealed

How Small Business Can Scale Empowered Contact Centers

Top Headlines In Customer Contact News This Week | 1/15/2023

How Stanley Leveraged Customer Engagement to Become the Most Loved Product of 2023

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

View Details

Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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