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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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Executive Exchange

CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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CCW Digital

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Top News & Insights

5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Customer Experience

New Report On Airbnb Customer Service Horror Stories Causes Shares To Fall

Getting Ghosted By Companies During Your Move? What Relocating Teaches Us About Customer Service

A Day In The CX Life With CCW Digital: Meet Veronica Saron, Tech Marketing Leader

Treasure Data

Special Report: Securing Customer Trust in the Digital Age

#16: HOW TO USE STORYTELLING TO BUILD YOUR BRAND with Elizabeth Solomon

2022 Online Event Past Attendee List

Making Business More Human: Best Practices from X4

How Martha Stewart Maintains her Brand After 40 Years in the Spotlight

Three Years Later: How The COVID Pandemic Changed The Way We Approach—And View—Customer Service

Sprinklr

CCW Digital – Executive Research Report: Outsmarting Adversities | Customer Service Trends & Opportunities

Twitter Has Done Away With Free SMS Two-Factor Authentication. Here’s What Users Can Do To Protect Their Data

When It Comes To Customer Service, Black History Has Been Effaced. But Today’s Black Businesses And Employees Are Overcoming CX Hurdles To Make Sure Their Names Are Known

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

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Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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