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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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CCW Digital

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Top News & Insights

5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Customer Experience

A Day In The CX Life With CCW Digital: Meet Stefnie Howley, Program Manager at Match

Sprinklr

Executive Research Report: Outsmarting Adversities | Customer Service Trends & Opportunities

A Day In The CX Life: CCW Digital’s New Series Takes A Look At The Leaders Shaping The Future Of Customer Contact

CMP Digital Lead-Gen Opportunities Snapshot

When It Comes To The Customer Journey, This Year’s Super Bowl Commercials Prove That Customers Want Someone–Or Something–They Can Relate To

Connecting Your Story to Your Customer's Story: Lessons from Brittany Hodak

Tipping Etiquette is the Newest Viral Debate: Here's What it Means for Customers

CCW Vegas June 2022

Taskus

Special Report: For the Love of CX: How to Capture Emotionally Connected Customers

8×8, Inc.

Special Report: Year in Review: CX Trends You Need to Know

Twilio

Special Report: 2023 Contact Center Forecast

KellyServices

Special Report: Supercharging Your Business With Omnichannel in 2023: 6 Ways Connectivity Will Help Companies Meet Their Customer Engagement Goals

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

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Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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