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Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

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CCW Executive Exchange November

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Nov 2026

CCW Executive Leadership Exchange Orlando

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Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Customer Experience

What Do the Oracle Layoffs Mean for CX Teams?

Missed Connections: Social Media in CX

The Experience-Led AI Framework

Pinterest’s Customer Experience Has Transformed

New in Experience Management: Qualtrics X4 2026 in Review

Zendesk (CX)

The Leader’s Guide to the Agentic Contact Center: Unlock Proactive, Personalized, AI-powered Support

Three CX Lessons From Japan’s Omotenashi Philosophy

Google Cloud

AI Agents at Work: Redefining Customer Experience

The “Phygital” Strategy Behind The UPS Store’s Top Spot on Forbes’ List

8×8

Webinar: High Price of Doing Nothing: How Inaction Drains CX Performance and Accelerates Churn

Sutherland

Webinar: Designing Customer Experiences That Drive Loyalty in the Age of AI

Genesys

2025 Vertical Market Study: State of Customer Experience in Higher Education

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CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

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CCWomen December Meetup

December 1-31

Wed 9

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From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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