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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Customer Experience

Google's Cathy Pearl on 4 Unexpected Use Cases for Voice Assistants

Ep. 122: How Purple Carrot Is Scaling Customer Centricity

5 Signs of a Failing Omnichannel Customer Experience

Ep. 120: Turning Great Customer Data Into Excellent Customer Experiences

Sony's Head of Customer Care on the 5 Steps to Achieving Digital Transformation

Ep. 119: Making Omnichannel Engagement Work For Customers

Shep Hyken on How to Create Moments of Magic for Your Customers

MoviePass Founder Proposes Free Movies in Exchange for Watching Ads

Ambassador Nancy Brinker on the "Art of Seeing the Invisible" at CCW Vegas '19

Zappos CEO Tony Hsieh on the Evolution of a Billion-Dollar, Mission-Driven Brand

Why the Electric Vehicle Isn't Mainstream: Customer Pain Points

Commerce Bank on What It Means to be a "Super-Community" Bank

Upcoming Events

Mon 2

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CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

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Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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