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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Customer Experience

NICE Systems

eBook: The Future of AI-Powered Experiences: How AI Agents and Intelligent Automation Assist Companies in Elevating the Customer Experience

Pre-Register: Transforming Customer Experiences With Voice AI Agents

CX Lessons Learned from Qualtrics’ X4 2025

4 Brands Delivering Unique Value to Customer Experiences in 2025

🎤 Jay Baer Joins CCW Vegas!

The Future of Customer Service: AI and Automation Trends for 2025

Guinness’ Winning Approach to Organic Customer Experiences

CCW Orlando 2025 Recap: Insights on AI from CX Executives

Intelligent Connections: Achieving Unparalleled Revenue Growth & Unbreakable Customer Loyalty With AI

Top News in Customer Contact | January 2025

What is Customer Centricity?: A Guide for 2025

Foundever

Beyond the Contact Center: Reimagining 5 CX Principles in 2025 and Beyond

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CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 1

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CCWomen December Meetup

December 1-31

Wed 9

Webinars

From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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