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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Customer Experience

NICE Systems

Analyst-Backed Strategies: CX AI Insights for Executive Decision-Makers

CCW Digital’s 2025 CX Predictions

How to Guide: Put The Customer In The Driver’s Seat | Keys To An Empowering Experience In 2025 and Beyond

How to Guide: How to Deliver a VIP Customer Experience: Personalization, Prediction, and AI-Driven Support

Top Trends in Customer Contact in 2024

Foundever

Next-Generation Customer Intelligence: New Opportunities for Improving Your CX, Strengthening Your Brand

Balancing Customer Centricity and Cost in Return Policies

Top News in Customer Contact | Week of 12/9/2024

The Rise and Fall of Spotify Wrapped

Forethought

Webinar: The AI Promiseland: How to Improve and Embed CX Across Your Organization

Anticipating the Effect of DOGE on Federal CX Initiatives

Top News in Customer Contact | Week of 12/2/2025

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 1

CCWomen

CCWomen December Meetup

December 1-31

Wed 9

Webinars

From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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