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Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

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CCW Executive Exchange November

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Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Employee Experience

Call Center Agent Checklist: 18 Steps to a Great Customer Interaction

6 Ingredients of a Winning Culture

RedBalloon on Why Culture is the Perfect Gift for Agents — And Customers

It's Game Time: Getting Agents Ready to Satisfy Customers

5 Ways to Empower Employees to Exceed Customer Expectations

Your Agents Don't Believe You; 5 Ways to Prove You Care About Customer Service

Onboarding Call Center Agents: World Travel Holdings' 4 Tickets to Engagement, Productivity

5 Things Call Center Culture Can (And Can't) Do for Your Customer Experience

12 Reasons Why Employee Training Fails

Q&A: AmFam on Home Agents

Your Call Center Agents Don't Know their Roles; 5 Reasons It's Your Fault

Three Critical Success Factors for Remote Work

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Mon 2

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CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

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Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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