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Customer Contact Week

Where the industry’s best and brightest converge to bridge today’s realities with tomorrow’s opportunities.

Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

Three days of powerful insights, real-world strategies, and meaningful connections between industry decision makers.

Oct 2027

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Executive Exchange

CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

Feb 2027

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Employee Experience

How Duane Reade, Whole Foods Use Gamification to Engage Customers, Employees

Oops! 5 Things Your Call Center Leader Meant to Say

How the World's Best Call Center Engages Agents, Plans for Future Customer Service

6 Reasons Agents Are Leaving Your Contact Center

Learning from Pizza Hut & Borders: Can Performance Incentives Hurt the Customer Experience?

Engaging Millennials in the Contact Center, Why Citibank Nixed Its "Digital Marketing"

Ownership Culture: 5 Steps to Creating a Competitive Advantage from Customer, Employee Engagement

Zappos vs. Electrolux vs. General Mills vs. Fenwal: How Do You Keep Agents Engaged?

Gamification is Revolutionizing the Call Center (and Business); 4 Pillars of a Successful Strategy

8 Ways to End Call Center Boredom, Boost Agent Retention

Revealed: Top 5 Jobs for the Contact Center of the Future

Stop Wasting Your Call Center Agents' Time

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

View Details

Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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