CCW Digital Magazine Resource Center - Customer Management Practice
Customer Experience

CCW Digital Magazine Resource Center

December 23, 2025 CCW Digital

Read the issue here!

Featured Contributors

Adam McCreery

Director of Customer Service, Draftkings

Vince Trotter

SVP Client Success, National Debt Relief

Cheryl China

Director Mass Market Servicing, Citizens Bank

Shep Hyken

Author + CX Expert

Emily Dunn

Head of Marketing, CCWomen

Ingrit Marena

Customer Success Analyst, CCWomen

Shiwon Oh

Editor in Chief, CCWomen

Christina Grady

Senior Analyst, Nespresso

Feautred Sponsors

SequenceShift

About CCW Digital

CCW Digital is the research and editorial arm of Customer Management Practice, covering the people, processes and technology behind customer contact. We publish verified data, operational case studies and lessons from the field for a community of 180,000 customer experience professionals.

Every week, CCW Digital brings the industry straight to you – new insights, market reports, and lessons from the field.

Webinars that skip the fluff with practical lessons from experts solving real challenges right now.

Our Market Studies give leaders the benchmarks to act and sponsors the spotlight where it matters most.

Analyst Reports cut straight to the challenge that matters now, giving readers sharp insight and sponsors unmatched visibility.