The current legal landscape for call recording consists of numerous federal laws and industry mandates. It is important for contact center professionals to have a comprehensive resource that provides general information and guidance on best practices necessary to achieve and maintain compliance and verification.
“Call Recording and the Law “ is the first comprehensive, 38-page guide to address several of the laws and requirements that impact contact center operations.
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CCW Digital is the research and editorial arm of Customer Management Practice, covering the people, processes and technology behind customer contact. We publish verified data, operational case studies and lessons from the field for a community of 180,000 customer experience professionals.
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