Ep. 88: Mia Jalava, Telia Finaland
Mia Jalava joins us and shares methods of improving contact with the customer: “When the frontline people are talking to each other so that they understand that it doesn’t mean that if I’m saving time from one angle, they are going to just kick me out. It means that I actually can talk to the customers. I can actually hear what they are saying and I don’t have to type the computer.”
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