Executive Debrief: CMP Research at CCW Las Vegas 2025
Check out this webinar replay for industry trends, shifts in executive priorities, key takeaways and more from the customer contact event of the year, CCW Las Vegas.
Chapters:
00:00 – Intro
6:40 – Executive Priorities 2025-2026
8:32 – Year on Year Change
12:51 – Technology Investment Priorities
19:33 – Employee Experience is Top of Mind
20:14 – Leaders are Key to Engagement
21:11 – Leaders Need 7 Competencies
22:50 – AI is an Evolving Spectrum
25:59 – The Market is Chaotic
28:44 – CMP Research Prism
About CCW Digital
CCW Digital is the research and editorial arm of Customer Management Practice, covering the people, processes and technology behind customer contact. We publish verified data, operational case studies and lessons from the field for a community of 180,000 customer experience professionals.
Every week, CCW Digital brings the industry straight to you – new insights, market reports, and lessons from the field.
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