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Customer Contact Week

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Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

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CCW Executive Exchange November

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations…

Nov 2026

CCW Executive Leadership Exchange Orlando

A one-day, invite-only experience at CCW Orlando, bringing senior customer leaders together to benchmark priorities, exchange ideas, and…

Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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Customer Experience

Service Done Right: Take a Customer from Hell to Heaven in 60 Seconds

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Your Agents Don't Believe You; 5 Ways to Prove You Care About Customer Service

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Q&A: VIA Rail on Turning the Call Center into a Profit Driver

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Customer Service Survival Kit

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Onboarding Call Center Agents: World Travel Holdings' 4 Tickets to Engagement, Productivity

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6 Mistakes That Will Undermine Your Big Data Strategy

Employee Experience

5 Things Call Center Culture Can (And Can't) Do for Your Customer Experience

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Live from Future Call Center Summit: Are Customers to Blame?

Customer Experience

Live from Future Call Center Summit: Arby's Doesn't Cook Up the Voice of the Customer

Customer Experience

Live from Future Call Center Summit: No CX Loopholes for Disney

KPIs, Governance, and Organizational Structure

5 Reasons Metrics Are Bad for Your Business

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From the CCIQ Community: Key Call Center Questions for 2014

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CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 17

Webinar: AI at the Front Line: Rethinking Healthcare Access for Payers and Providers

November 17 at 2:00 – 3:00 pm

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Tue 1

CCWomen

CCWomen December Meetup

December 1-31

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