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Jan 2027

The world’s largest customer contact event and the annual gathering where customer contact leaders drive business endeavors to…

Jun 2027

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CCW Executive Exchange November

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Nov 2026

CCW Executive Leadership Exchange Orlando

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Jan 2027

CCW Executive Exchange Emerging Tech

A more focused approach to industry connection, the CCW Executive Exchange creates space for senior-level conversations, shared perspectives,…

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5 Reasons Why Healthcare Consumer Experience Initiatives are Impacted by AI

Learn how to diagnose where your current efforts are falling short and apply practical, cross-functional solutions to move from stalled pilots to enterprise-scale impact.

Customers Hate Performative Values: Thoughts on Everlane & Shein

Sustainability and transparency are still important to the modern consumer. But dishonesty around these values isn’t something customers can afford to tolerate.

The Resurgence of In-Person Shopping

E-commerce isn’t going anywhere, but brands need to make in-person retail experiences not only transactional, but experiential.

Turbulence Ahead: The Airline CX Crisis

Between rising fuel prices, post-pandemic travel demand, and aggressive cost-cutting, the flying experience has gotten away from the customer.

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KPIs, Governance, and Organizational Structure

From tokenmaxxing to ROI: A reality check for enterprise AI

LiveOps

LiveOps 2026 AI Maturity Benchmark for Customer Experience

The CX Exec to CEO Pipeline

LLMs are Hungry– For Failed Companies’ Slack Chats

The FCC Is At It Again

Takeaways From the FCC Proposal on Offshore Contact Centers

LanguageIO

Masterclass: AI, Language, and the Bottom Line

Webinar: Pivotal Moments that Reshaped Team Strategies and Vision for the Future AI Powered Customer Service

Hiya

Webinar: Can you still trust a voice? Rebuilding customer confidence in the age of AI fraud

Sutherland

Webinar: Navigating the Risks and Rewards of AI Transformation

Cyara

Webinar: Agentic AI Testing & Validation: The Missing Layer in Your AI CX Strategy

Winning C Suite Support and Quantifying ROI for CX Investments

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CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Tue 1

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CCWomen December Meetup

December 1-31

Wed 9

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From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

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