Webinar: Can you still trust a voice? Rebuilding customer confidence in the age of AI fraud

If your business depends on reaching customers by phone, you’ve likely felt the shift. Fewer people are picking up, and when they do, they’re more skeptical than ever. Spam, spoofing, and now AI-generated voices have made even legitimate calls hard to trust. The result is lower connection rates, rising costs, and customer experiences that suffer.
This conversation brings together leaders from Hiya and FICO to unpack how AI is changing the future of voice — both as a threat and as a solution.
You’ll hear how organizations across finance, healthcare, and telecom are using AI at scale to detect fraud in real time, verify identity, and restore confidence in every call.

Key Takeaways:
-The real cost of declining answer rates and how it’s reshaping CX performance
-How AI is fueling a new wave of fraud — and how companies are using AI to fight back
-How voice trust affects connection, conversion, and satisfaction
-Practical steps to protect customers and make your calls worth trusting again