2026 Headliners

Thursday Main Stage Headliners

How to Climb the Mountaintop

What does it take to turn setbacks into success? Olympic gold medalist Dominique Dawes takes the Main Stage to share the resilience, leadership, and teamwork lessons that fueled one of the most celebrated careers in sports. Through inspiring stories and actionable insights, attendees will discover how to build confidence, foster high-performing cultures, and empower teams to achieve their full potential, even in the face of adversity.

October 8 | 9:10AM | Main Stage

Unveiling CMP Prisms for Customer Analytics, Workforce Management, and Automated QA/QM

As AI transforms customer contact, selecting the right technology has become one of today’s most critical leadership decisions. Be among the first to see CMP’s latest Prisms, featuring independent analysis of the Customer Analytics, Workforce Management, and Automated QA/QM solution landscapes. Gain exclusive access to market insights, analyst evaluations, executive benchmarking data, and practical guidance to help shape your organization’s technology strategy with confidence.

October 8 | 5:30PM | Main Stage

Friday Main Stage Headliners

What Do We Become Under Pressure?

Today’s leaders face relentless pressure to innovate faster, improve experiences, and deliver results with fewer resources. Entrepreneur and motivational speaker Magie Cook brings her inspiring story and research-backed mindset strategies to the Main Stage, sharing how leaders can build resilience, uncover purpose, and develop teams that thrive under pressure. Leave equipped with practical techniques to strengthen performance while preventing burnout.

October 9 | 9:30AM | Main Stage

The Organizational Operating System: What Workplace Research Reveals About High-Performing Companies

What sets organizations apart in times of constant change? Professor Gary David concludes the CCW Nashville program with the workplace behaviors and organizational patterns that enable companies to adapt faster, innovate more effectively, and consistently outperform the competition. Drawing on decades of research, this closing keynote offers practical strategies for aligning people, processes, and technology to build resilient organizations ready for the future of customer contact.

October 9 | 2:15PM | Main Stage