2027 Headliner

Jesse Cole

Founder of Fans First Entertainment & Owner of the Savannah Bananas

Jesse Cole is the visionary behind the Savannah Bananas and the “Fans First. Entertain Always.” philosophy that has transformed a small-market baseball team into one of the world’s most talkedabout brands. With more than 4 million people on the ticket waitlist, 35 million social media followers, sold-out games across the country, and appearances on 60 Minutes, The Today Show, and ESPN+, Jesse has proven that putting customers first isn’t just good service. It’s a winning business strategy.

As the creator of Banana Ball and bestselling author of Fans First, Jesse has reimagined an industry steeped in tradition by challenging conventional thinking, designing unforgettable experiences, and building extraordinary customer loyalty. His approach has become a blueprint for organizations looking to stand out in crowded markets, inspire employees, and turn customers into passionate advocates.

For customer contact and CX leaders, Jesse’s message goes far beyond baseball. His keynote offers a fresh perspective on what it truly means to create experiences people can’t stop talking about, and how a relentless focus on the customer can fuel growth, innovation, and lasting brand affinity.