Gina Scanlon Archives - Customer Management Practice

Customer Experience

Reducing Costs through Customer Experience Optimization

Customer Experience

The Wisconsin Problem: What Customer Service Managers Can Learn from the Union Controversy

Customer Experience

Pat This: TSA vs. the Airline Customer

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Learn More

Tue 1

CCWomen

CCWomen December Meetup

December 1-31

Wed 9

Webinars

From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

For Practitioners

Our Most Popular Tools

For Solution Providers

Our Most Popular Tools

Customer Contact Week

Executive Exchange

CCWomen

CCW Digital

Top News & Insights

Explore by Topic

Explore by Content Type

Gina Scanlon

Content by Gina Scanlon

Reducing Costs through Customer Experience Optimization

The Wisconsin Problem: What Customer Service Managers Can Learn from the Union Controversy

Charlie Sheen, Twitter and the Future of Brand Marketing

CCIQ Weekly Review: Growing up Wired

From the Editor's Desk: 2010 CCSI Case Study Revealed

211: America's Health and Human Services Contact Center

How to Develop a Revenue Generated Call Center

Complaints About US Contact Centers Increase by 40%

Self-Service and Social Media: the Future of the Customer Experience

Call Center Week Summit: Day 1

Call Center Industry Provides Opportunity within Disabled Community

Pat This: TSA vs. the Airline Customer

Who We Serve

Channels

What We Solve

News & Insights

Events

TOols

Communities

Your Cookie Settings