Maura Sullivan and Rob Siefker Archives - Customer Management Practice

In the Shoes of the Zappos Call Center

Upcoming Events

Mon 2

Exchanges

CCW Executive Exchange November

November 2-4

Bringing together senior leaders navigating operational transformation in real time — aligning strategy, redesigning workflows, and building organizations ready for what comes next.

Learn More

Tue 1

CCWomen

CCWomen December Meetup

December 1-31

Wed 9

Webinars

From Omnichannel to Optichannel: Live Benchmarking of What Actually Reduces Effort & Cost

December 9 at 1:00 – 3:00 pm

For Practitioners

Our Most Popular Tools

For Solution Providers

Our Most Popular Tools

Customer Contact Week

Executive Exchange

CCWomen

CCW Digital

Top News & Insights

Explore by Topic

Explore by Content Type

Maura Sullivan and Rob Siefker

Content by Maura Sullivan and Rob Siefker

In the Shoes of the Zappos Call Center

Who We Serve

Channels

What We Solve

News & Insights

Events

TOols

Communities

Your Cookie Settings