Our customer contact sector focuses on the enterprise-level, contact center operations at both the strategic and tactical levels. Exploring topics that include agent performance, outsourcing strategies, omnichannel platforms, intelligent automation, our research initiatives, reporting, and events help provide you with the information you need to make exceptional service your brand differentiator.

Featured Events

CCW Executive Exchange

August 18-20, 2019 | Radisson Blu, Chicago, IL


Customer Contact Week - Austin

September 16-19, 2019 | Hilton, Austin, TX