Our customer contact sector focuses on contact center operations at both strategic and tactical levels, exploring topics like agent performance, outsourcing strategies, omnichannel platforms, and intelligent automation. Our research initiatives, reporting, and events help provide you with the information you need to make exceptional service your brand differentiator. Our online platform CCW Digital is the world’s largest and most influential customer contact digital community, representing organizations big and small from all corners of the globe. To unlock hundreds of exclusice articles, reports, videos, webinars and more from industry experts and thought leaders, become a member for free today.

Featured Events


   New Standards for Customer Contact Performance

  May 19-22, 2020


AI & Digital Customer Service

July 21-23, 2020


Customer Contact Week - Las Vegas

August 24-28, 2020 | Caesars Forum


Customer Experience Trends, Challenges & Innovations

September 22-24, 2020


CCW Executive Exchange

October 6-8, 2020 | Bonaventure Resort & Spa, Miami Metro


Future of the Contact Center

December 1-2, 2020