Our customer contact sector focuses on the enterprise-level, contact center operations at both the strategic and tactical levels. Exploring topics that include agent performance, outsourcing strategies, omnichannel platforms, intelligent automation, our research initiatives, reporting, and events help provide you with the information you need to make exceptional service your brand differentiator.
CCW Executive Exchange
March 22-24 | Bonaventure Resort
& Spa, Miami Metro
*Processing your payment may take a moment. Please click submit payment only once, and do not refresh this page. Doing so may result in your credit card being charged more than once.