Customer Management Practice Exchanges

What is an Exchange

The Executive Exchange series is an invite-only, exclusive gathering for key decision makers. All attendees influence CX and customer contact operations at the strategic level with an active need for solutions. Senior attendance creates a strategic benchmarking environment and meaningful, focused conversations.

In 2021, the Customer Management Practice brings you a series of Virtual Exchange Experiences. It’s the most productive time you’ll spend “out of the office.”

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The Virtual Exchange Experience

Invite-only experience for the most qualified decision-making executives

  • 3-4 hour schedule featuring a variety of session formats (see below)
  • Personalized itinerary for your specific focuses, challenges and immediate needs
  • Benchmarking opportunities with other senior industry leaders
  • Closed-door environment for the most strategic conversations

Session Types

Benchmarking Session



Interactive Roundtables


Gain strategic insight and learn from the best

Inside scoop on fellow executive’s journey and successes

Learn timely industry trends to prepare for the future

Facilitated small group discussions

Expert perspectives on today’s critical business challenges

Business Meetings

The 1:1 business meetings drive personalized, strategic meetings with potential partners who can help with your active projects.

  • Forget the RFP process and focus your time with partners who can solve your challenges
  • Take advantage of our attendee concierge and customize your itinerary
  • Access top technology providers and preview emerging technologies
  • Increase productivity via custom selections and pre-scheduled 1:1 consultative meetings

2021 Exchange Guides

Request a copy of our delegate or sponsor guide to learn more about the exchange format, agenda at a glance, benefits of joining, 2021 exchange schedule, and more.

Delegate Guide

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Sponsor Guide

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