Customer Management Practice Exchanges

What is an Exchange


The Executive Exchange series is an invite-only, exclusive gathering for key decision makers. All attendees influence CX and customer contact operations at the strategic level with an active need for solutions. Senior attendance creates a strategic benchmarking environment and meaningful, focused conversations. In 2021, the Customer Management Practice brings you a series of Virtual Exchange Experiences. It’s the most productive time you’ll spend “out of the office.”

[request info button]

The Virtual Exchange Experience


  • Invite-only experience for the most qualified decision-making executives
  • 3-4 hour schedule featuring a variety of session formats (see page X)
  • Personalized itinerary for your specific focuses, challenges and immediate needs
  • Benchmarking opportunities with other senior industry leaders
  • Closed-door environment for the most strategic conversations 


Business Meetings

The 1:1 business meetings drive personalized, strategic meetings with potential partners who can help with your active projects.

  • Forget the RFP process and focus your time with partners who can solve your challenges
  • Take advantage of our attendee concierge and customize your itinerary
  • Access top technology providers and preview emerging technologies
  • Increase productivity via custom selections and pre-scheduled 1:1 consultative meetings



2021 Exchange Guides

Request a copy of our delegate or sponsor guide to learn more about the exchange format, agenda at a glance, benefits of joining, 2021 exchange schedule, and more.


Delegate Guide




Sponsor Guide

Session Types