Webinar Replay: Reducing New Hire Attrition in Today’s Contact Center

The average customer contact organization will lose nearly $600,000 annually due to agent attrition – that’s more than double the cost compared to organization with strong agent retention strategies.

This webinar explored:

• Current agent attrition rates
• Strategies for getting hiring decisions right the first time
• Key frameworks to hire and support new agents for customer and personal success
• And more