Who we are

We enable better navigation of the continually changing customer management sector by keeping you informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.

Our Sectors


DESIGN & INNOVATION

CUSTOMER EXPERIENCE

CUSTOMER CONTACT

Featured Advisors

Becky Ploeger

VP, Sales & Service Strategy
USAA

John Pompei

Head of Player Experience Operations
Electronic Arts

Cindy Chastain

SVP, Customer Experience & Design
MasterCard

Joni Saylor

Design Principal
IBM Design Practice

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