We help you turn customers into raving fans
Who we are
We enable better navigation of the continually changing customer management sector by keeping you informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.
Featured Advisors
Becky Ploeger
Former VP, Sales & Service Strategy
USAA
John Pompei
Head of Player Experience Operations
Electronic Arts
Cindy Chastain
SVP, Customer Experience & Design
MasterCard
Joni Saylor
Design Principal
IBM Design Practice
