25+ Years
Powering every corner of customer contact, from AI innovation to CX evolution to the future of the workforce. Find it at CMP.
5K
Global Brand Customers
15K
Live and Virtual Event Attendees
86%
Budget Influencers & Decision Makers In Our Network
185K
Channel & Community Subscribers
Who We Serve
CMP gives leaders, practitioners, and providers a clear view of where the industry is headed and how best to thrive when we get there.
Through research, community, and connection, we empower people, generate ideas, and shape the future of customer contact.
Data-Backed Insights
CMP Events – The Industry’s Premier Stage
Tracked by research. Tackled on Stage. From insight to action, it all starts here.
CCW events are where the customer contact world shows up. While other conferences focus on “inspiration,” we focus on validation. Every session, site tour, and Expo Hall demo is mapped to our core research pillars, ensuring you leave with a roadmap to solve your most pressing operational challenges.
The industry’s largest customer contact gatherings, bringing together executives, practitioners, and providers to learn, connect, and shape the future of the industry.
Exchanges bring senior decision-makers and solutions providers together in curated, high-impact settings where business actually happens.
Keynote Speaker
Keynote Speaker
Mint Mobile CEO
XLabs CEO & Co-Founder
CMP Communities – The Executive Community
Where women in customer contact connect, grow, and lead. Get support when you need it, and opportunities when it matters most.
CCWomen – The Executive Community
CCWomen is a community built by and for the women leading the customer contact industry. We recognize that representation matters, and our platform is designed to provide the tools, the network, and the flare necessary to advance your career and your organization.
From summits to digital forums, the conversation never stops.
Member-only events, curated networking, and VIP perks at CCW conferences.
Connect with peers and leaders who share the ins, the struggles, and the playbooks.
CMP Channels – Weekly News & Insights
Your go-to for customer contact content, news, and trends. Clarity on the industry’s most pressing challenges and opportunities.
CCW Digital – Weekly News & Insights
CCW Digital is an always-on digital hub for customer contact insights, articles, webinars, and resources — plus a platform for providers to share expertise with an engaged audience.
A global community that tunes in week after week for insights, reports, and conversations that matter.
Interviews with real industry leaders, independent research by analysts, and fresh takes on the trends shaping tomorrow.
Data turned into insights leaders can act on.
Our Clients
Our Events
January 2027
Where the Future of Customer Contact Takes Shape
World’s Largest
June 2026
The World’s Largest Customer Contact Event
October 2026
Igniting What’s Next in Customer Contact Experience
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