Who we are

We enable better navigation of the continually changing customer management sector by keeping you informed on the latest industry trends, drivers, and evolving initiatives through our extensive market research, reporting, and unparalleled events.

Our focus



Featured sector advisors


SERVICE
DESIGN

Vinod Varma
VP Customer Experience & Product Strategy
American Express Global Business Travel

CUSTOMER
EXPERIENCE

Jeanne Bliss
President
Customer Bliss

CUSTOMER
CONTACT

Becky Ploeger
VP, Sales & Service Strategy
USAA